"Smart Strategies, Giving Speed to your Growth Trajectory"

Enterprise Content Management (ECM) Market Size, Share & Industry Analysis, By Solution (Document Management, Web Content Management, Digital Asset Management, eDiscovery, and Others), By Deployment (On-premise and Cloud), By Enterprise Type (Large Enterprises and SMEs), By Industry (BFSI, Government, IT & Telecom, Consumer Goods and Retail, Healthcare & Life Sciences, Transportation & Logistics, and Others), and Regional Forecast, 2024-2032

Last Updated: June 03, 2024 | Format: PDF | Report ID: FBI101660



Play Audio Listen to Audio Version

The global enterprise content management (ECM) market size was valued at USD 37.46 billion in 2023 and is projected to grow from USD 43.02 billion in 2024 to USD 136.47 billion by 2032, exhibiting a CAGR of 15.5% during the forecast period (2024-2032). Implementing enterprise content management (ECM) helps organizations reduce the cost of content maintenance, simplify document-centric operations, manage information more effectively, and improve employee and customer communication. The enterprise content management market is witnessing growth as businesses cannot traditionally manage their data. This is primarily due to the amount of data created, captured, copied, and consumed globally, which is forecasted to exceed 180 zettabytes.

According to a survey conducted by the Association for Intelligent Information Management (AIIM), around 52% of organizations have three or more three ECM/DM/RM systems, and around 22% of organizations have five or more five systems. Organizations are heavily spending on enterprise content management as the system not only increases employee productivity but also minimizes information search expenses by up to 90%.

The COVID-19 pandemic created opportunities for enterprise content management providers as investments in paperless organizations surged. Governments in several countries invested in digital technologies and adopted paperless strategies to reduce paper waste. For instance,

  • In June 2021, Konica Minolta, Inc. launched the 'DX Support Platform' to assist local governments in reforming their work styles. This platform promoted business procedure reengineering and facilitated the standardization and streamlining of work processes under the national government regulations for digital systems. Furthermore, leading players are developing advanced technology-based enterprise content management systems to minimize additional time and enhance data security.

Enterprise Content Management (ECM) Market Trends

Rising Trend for Customized Solutions to Boost Market Growth  

Organizations increasingly seek personalized ECM solutions to address their business requirements, industry regulations, and workflow complexities. These customized ECM solutions leverage technologies, such as artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to automate content management processes, enhance data security, and improve collaboration and knowledge sharing within organizations.

Examples of customized ECM solutions include platforms, such as OpenText Content Suite, Microsoft SharePoint, and IBM Enterprise Content Management, which offer modular architectures and customizable features to meet the diverse needs of enterprise users. This trend is driven by the need for organizations to achieve greater agility, efficiency, and compliance in managing their digital content and information assets, leading to increased adoption of customized ECM solutions across various industries.

Furthermore, these solutions also provide high-level data security as they are developed from scratch, allowing the deployment of custom security features. The solutions can be integrated with other systems for ensuring content consistency, facilitate marketing campaigns, customer on boarding and updating information about products, streamline publishing, and others. Thus, the increasing focus toward adopting customized solutions is anticipated to drive the enterprise content management market growth.

Request a Free sample to learn more about this report.

Enterprise Content Management (ECM) Market Growth Factors

Increasing Demand for Paperless Offices to Aid the Market Growth

Usage of paper documents in companies leads to inefficiency as paper documents are misplaced most of the time. The paper documents does not provide enterprises with the required insights they need to succeed because it is difficult for companies to drive insights through paper documents, thereby, the increasing the demand for paperless offices solutions. The rising demand for paperless offices is driven by the benefits of digitizing files, allowing users to store documents on either an on-premise server or in the cloud. These digital file folders in a repository requires less space than physical records archive. Enterprise content management systems offer advanced security capabilities, especially when it comes to data access.

These systems make it easy to configure access rights for user groups, individual users, and even change these settings on a per-document level by using the electronic document management system. Modern ECM systems helps to store all the data on a cloud server, ensuring data resilience even in cases where local archives are compromised or if organizational computers fail. Key players in the market are focusing on developing innovative solutions with advanced features to promote paperless efforts. For instance,

  • In June 2021, Exela Technologies, Inc., launched an advanced digital mailroom platform for large, small, and medium scale enterprises in the U.K. With this platform, SMEs and professionals in the U.K. signed up for a virtual office address and are able to receive incoming mail with digitized documents accessible through this platform.

Thus, the rising demand for paperless office solutions augments the global market size.


Increasing Risk of Document Privacy Concerns and Cyber-Attacks to Hamper the Market Growth

Modern technology-based content management systems have raised concerns about information privacy and security. These concerns include security & data breach, identity theft, cyber-attacks, and others. The rising incidence of cyber-attacks and identity theft across businesses have hampered market growth.

Particularly, in large-scale organizations, almost every piece of information, including the company's authorized documents and sensitive personal information, is often stored on cloud and databases. This storage potentially provides cybercriminals with opportunities to sabotage valuable company data.

Moreover, crucial document management security concerns and high investment are also projected to hamper the market growth.

Enterprise Content Management (ECM) Market Segmentation Analysis

By Solution Analysis

Adoption of Digital Asset Management for Handling Media Assets to Boost Segment Growth

Based on solution, the market is categorized into document management, web content management, digital asset management, eDiscovery, and others. 

Digital asset management is expected to be the fastest growing segment in the forecast period. The adoption of digital asset management is increasing among organizations in the regions as large amount of multimedia asset is generated due to online gaming, streaming and shopping. However, digital asset management will gain more traction in the coming years.

The eDiscovery segment dominated the market in 2023, driven by substantial investments made by companies in eDiscovery solutions. According to RAND Corporation, majority of Fortune 500 companies spend an estimated USD 5 Million to USD 10 Million on eDiscovery annually. This considerable investment has led to a significant surge in the demand for eDiscovery solutions.

By Deployment Analysis

Increasing Demand for Cloud-based Solution among Enterprises to Enhance the Market Growth

By deployment, the market is segmented into on-premise and cloud.

The cloud segment dominated the market in 2023 and is expected to grow with a highest CAGR during the forecast period. Rising cloud-based solutions adoption and surge in the deployment of the cloud services by the small and medium scale organizations across the globe have propelled the market growth. As per a survey conducted by Microsoft in January 2022, 86% of respondents stated their intentions to increase investments in multicloud and hybrid cloud solutions. This data shows that cloud-based solutions would gain traction in the coming years. Consequently, the demand for cloud based enterprise content management solution is on the rise, further enhancing market growth.

By Enterprise Type Analysis

Surge in Demand for Enterprise Content Solutions among SMEs to Enhance the Market Expansion

By enterprise type, the market is segmented into SMEs and large enterprises.

The SMEs segment are predicted to experience high growth in the coming years, driven by their increasing adoption of enterprise content management solutions. SMEs are adopting ECM for ensuring security as well as measurable reduction in storage and archive cost by moving materials to electronic formats. However, the solution enhances the decision making process for SMEs.

The large enterprises segment captures the maximum market share in 2023. Large enterprises are investing in the advanced digital technology solutions to transforms their businesses from paper-based to digital one.  

By Industry Analysis

To know how our report can help streamline your business, Speak to Analyst

Telecom & IT Segment Led in 2022 Due to Increasing Number of Investments in Digital Documentation

By industry analysis, the market is classified into banking financial services and insurance (BFSI), government, telecom & IT, retail & consumer goods, healthcare & life sciences, transportation & logistics, and others. 

The telecom & IT sector segment generated maximum revenue in 2023, as IT & Telecom companies are investing in the digital documentation platforms in order to meet the growing demand for paperless processes. The implementation of such systems helps to reduce back-office expenses and also streamlined and automated compliance with regulatory authorities.

The healthcare & life sciences segment is estimated to showcase a highest CAGR during the forecast period. The adoption of ECM in the healthcare industry has proven to be cost-effective, as it helps in reducing the cost of invoice processing. Using ECM the cost of invoice processing is reduced from USD 16.33 per invoice to USD 5.65 per electronic invoice. Moreover, the solution helps to reduce remittance cost by 59% among healthcare organizations. Thereby increasing the demand for solution in healthcare sector.

Therefore, the adoption of content management solutions is increasing among industries.


Geographically, the market is studied across five major regions, namely North America, South America, Europe, the Middle East & Africa, and Asia Pacific.

North America Enterprise Content Management (ECM) Market Size, 2023 (USD Billion)

To get more information on the regional analysis of this market, Request a Free sample

North America held a major market share in 2023. This is primarily attributed to the rising adoption of digital transformation products and services by leading players and government initiatives. Key players in the market are taking proactive initiatives to expand their offerings across regions and globally by integrating emerging technologies. Players from the North American countries are engaged in partnerships, mergers, and acquisitions with other players to strengthen their business and enhance customer base.

To know how our report can help streamline your business, Speak to Analyst

The Asia Pacific region is expected to grow with highest CAGR owing to the rising spending in digitalization across the region. With dynamic ecosystem in countries such as Japan, India, Australia, and others, SMEs are expected to drive adoption of content management tools. However, large companies in sectors such as IT and telecoms, BFSI, manufacturing, education, and others are expected to generate the highest revenues in the market.

Europe is witnessing considerable growth due to the increasing adoption of cloud-based services, particularly for converging physical documents into the digital one using software and services.

Middle East & Africa and South America regions are also expected to witness steady growth in the forecast period. Rapid adoption of cloud computing, followed by a major shift toward software-as-a-service models instead of older on-premises models are the factors that are contributing to growth in both regions.

List of Key Companies in Enterprise Content Management (ECM) Market

Key Providers are Adopting Various Growth Strategies to Enhance Their Market Share

Key players in the market are entering into strategic partnerships and acquisitions with other players to enhance their product offerings. The strategic approach is primarily aimed at integrating services with advanced technologies. Furthermore, through business strategies, the companies are expanding their business and gaining expertise by reaching a mass customer base. For instance:

  • March 2023 – IBM entered into partnership with Adobe Corporation for assisting marketing and creative organizations to optimize their content supply chain.

 List of Key Companies Profiled:


  • July 2023: A new Microsoft 365 Copilot plugin for Microsoft’s next-generation AI workplace tool was introduced by Box, Inc., The new plugin helps clients in leveraging Microsoft 365 Copilot to enhance the utility and value of Box files within their organization.

  • June 2023 - DocuWare acquired DocuScan, an IT service provider in the field of digitization, to combine the knowledge and expertise of DocuWare.

  • June 2023: Hyland released the latest series of product enhancements and solutions with various process-focused features including the Alfresco platform. These advancements allow organizations to access critical information more rapidly.

  • April 2023 – OpenText introduced a new version of Cloud Edition customer experience management platform as a part of its Titanium roadmap. Cloud Edition 23.2 incorporates OpenText Extended ECM and OpenText Documentum with Micro Focus IDOL, allowing businesses to discover content connection.

  • February 2023 - M-files acquired a No-Code Document Automation Company, Ment, for delivering best-in-class document management and automation capabilities.


An Infographic Representation of Enterprise Content Management (ECM) Market

To get information on various segments, share your queries with us

The market report provides a detailed analysis and focuses on key aspects such as leading companies, product/service types, and leading product applications. Besides, the report offers insights into the market trends and highlights key industry developments. In addition to the factors above, the report encompasses several factors that contributed to the growth of the market in recent years.




Study Period


Base Year


Estimated Year


Forecast Period


Historical Period


Growth Rate

CAGR of 15.5% from 2024 to 2032


Value (USD billion)


By Solution

  • Document Management 

  • Web Content Management 

  • Digital Asset Management 

  • eDiscovery

  • Others (record management, case management)

By Deployment

  • Cloud

  • On-premise

By Enterprise Type

  • SMEs

  • Large Enterprises

By Industry

  • BFSI

  • Government

  • Telecom and IT

  • Consumer Goods and Retail

  • Healthcare and Life Sciences

  • Transportation and Logistics

  • Others (Manufacturing, Energy and Utilities)

By Region

  • North America (By Solution,By Deployment, By Enterprise Type, By Industry, and By Country)

    • U.S. (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Canada (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Mexico (By Solution,By Deployment, By Enterprise Type, By Industry)

  • South America (By Solution,By Deployment, By Enterprise Type, By Industry, and By Country)

    • Brazil (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Argentina (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Rest of Latin America

  • Europe (By Solution,By Deployment, By Enterprise Type, By Industry, and By Country)

    • U.K. (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Germany (By Solution,By Deployment, By Enterprise Type, By Industry)

    • France (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Italy (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Spain (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Rest of Europe

  • Middle East and Africa (By Solution,By Deployment, By Enterprise Type, By Industry, and By Country)

    • GCC (By Solution,By Deployment, By Enterprise Type, By Industry)

    • UAE (By Solution,By Deployment, By Enterprise Type, By Industry)

    • South Africa (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Rest of the Middle East and Africa

  • Asia Pacific (By Solution,By Deployment, By Enterprise Type, By Industry, and By Country)

    • China (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Japan (By Solution,By Deployment, By Enterprise Type, By Industry)

    • India (By Solution,By Deployment, By Enterprise Type, By Industry)

    • South Korea (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Hong Kong (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Singapore (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Philippines (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Indonesia (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Malaysia (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Vietnam (By Solution,By Deployment, By Enterprise Type, By Industry)

    • Rest of Asia Pacific

Frequently Asked Questions

The global market is projected to reach USD 136.47 billion by 2032.

The market is projected to grow at a CAGR of 15.5% over the forecast period.

Based on solution, the digital asset management segment is the fastest growing segment in the market.

The increasing demand for paperless offices with advanced technologies is the key factor driving market growth.

Microsoft, M-Files, OpenText Corporation, Hyland Software, DocuWare, and Box,Inc. are the top players in the market.

North America is expected to hold the highest market share.

By industry, the healthcare & life sciences sector is expected to grow with a remarkable CAGR during the forecast period.

Seeking Comprehensive Intelligence on Different Markets?
Get in Touch with Our Experts

Speak to an Expert
  • 2019-2032
  • 2023
  • 2019-2022
  • 244

Personalize this Research

  • Granular Research on Specified Regions or Segments
  • Companies Profiled based on User Requirement
  • Broader Insights Pertaining to a Specific Segment or Region
  • Breaking Down Competitive Landscape as per Your Requirement
  • Other Specific Requirement on Customization
Request Customization Banner

Client Testimonials

“We are quite happy with the methodology you outlined. We really appreciate the time your team has spent on this project, and the efforts of your team to answer our questions.”

- One of the largest & renowned medical research centers based in the U.S. on a report on the U.S. NIPT Market.

“Thanks a million. The report looks great!”

- Feedback from a consultant on a report on the U.S. Beef Market.

“Thanks for the excellent report and the insights regarding the lactose market.”

- Brazil based company specializing in production of protein ingredients.

“I liked the report; would it be possible to send me the PPT version as I want to use a few slides in an internal presentation that I am preparing.”

- Global Digital Services Agency on a report on the Global Luxury Goods Market.

“This report is really well done and we really appreciate it! Again, I may have questions as we dig in deeper. Thanks again for some really good work.”

- U.S.-based biotechnology company focussing on treatment of chronic pain.

“Kudos to your team. Thank you very much for your support and agility to answer our questions.”

- Europe-based provider of solutions to automate data centre operations.

“We appreciate you and your team taking out time to share the report and data file with us, and we are grateful for the flexibility provided to modify the document as per request. This does help us in our business decision making. We would be pleased to work with you again, and hope to continue our business relationship long into the future.”

- India-based manufacturer of industrial and specialty intermediates with a strong global presence.

“I want to first congratulate you on the great work done on the Medical Platforms project. Thank you so much for all your efforts.”

- One of the largest cosmetics company in the world.

“Thank you very much. I really appreciate the work your team has done. I feel very comfortable recommending your services to some of the other startups that I’m working with, and will likely establish a good long partnership with you.”

- U.S. based startup operating in the cultivated meat market.

“We received the below report on the U.S. market from you. We were very satisfied with the report.”

- Global hearing aids manufacturer.

“I just finished my first pass-through of the report. Great work! Thank you!”

- U.S. based solar racking solutions provider.

“Thanks again for the great work on our last partnership. We are ramping up a new project to understand the imaging and imaging service and distribution market in the U.S.”

- World’s leading advisory firm.

“We feel positive about the results. Based on the presented results, we will do strategic review of this new information and might commission a detailed study on some of the modules included in the report after end of the year. Overall we are very satisfied and please pass on the praise to the team. Thank you for the co-operation!”

- Germany based machine construction company.

“Thank you very much for the very good report. I have another requirement on cutting tools, paper crafts and decorative items.”

- Japanese manufacturing company of stationery products.

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.