Unified Communication & Collaboration (UC&C) Market to Record CAGR of 10.8% Over 2025-2032; Rising Popularity of Video Conferencing Solutions to Boost Market Growth

The Unified Communication & Collaboration (UC&C) market size was valued at USD 66.84 billion in 2024 and is predicted to reach USD 73.34 billion in 2025. The market is anticipated to touch USD 150.42 billion by 2032, recording a CAGR of 10.8% over 2025-2032.

Fortune Business Insights™ presents this information in its latest report titled “Unified Communication & Collaboration (UC&C) Market Size, Share & Industry Analysis, By Type (Telephony, Conferencing, Unified Messaging, Collaboration Platform, and Others), By Deployment (Hosted and Cloud), By Enterprise Type (Large Enterprises and SMEs), By Industry (BFSI, IT & IT-enabled Services, Telecom, Education, Retail, Government, Healthcare, and Others), and Regional Forecast, 2025 – 2032”.

Unified Communication (UC) is the integration of real-time communication mediums, such as instant messaging, voice (including IP telephony), and video conferencing with non-real-time communication platforms, such as emails, voicemails, and SMS. UC has truly transformed the way enterprises operate and communicate with their customers as many of them have switched from the conventional, siloed communication channels to more unified communication technologies. The increasing awareness regarding the role Unified Communication & Collaboration (UC&C) channels play in improving the productivity of organizations will increase their adoption.

Zoom Partnered With Mitel To Provide A Unique Hybrid Cloud Solution

In September 2024, Zoom partnered with Mitel to provide a unique hybrid cloud solution to enterprises globally with an aim to meet the increasing demand from enterprises for hybrid unified communication deployments. This solution provides control and security for mission-critical communications while enhancing collaboration to improve business productivity. The solution combines Zoom AI Companion and Zoom Workplace with Mitel’s flagship communications platform.

Organizations to Increase Use of Generative AI in UC&C Solutions to Enhance Their Productivity

Organizations across the world are becoming aware of the role generative AI plays in improving their overall productivity and efficiency. This factor has increased the application of generative AI in Unified Communication & Collaboration (UC&C) solutions in the form of AI assistants. These assistants provide a vast range of features, such as personal feedback, summary of meetings & chats, and support for creating content. These advantages have helped companies increase their efficiency and make the communication processes more seamless. This factor is predicted to increase the use of generative AI in UC&C solutions.

Rising Popularity of Video Conferencing Solutions to Boost Market Growth

Video conferencing has become immensely popular in recent years, especially after the COVID-19 pandemic period. The growing adoption of hybrid and fully remote work culture has prompted companies to use video conferencing solutions as they can help them ensure seamless coordination and communication between teams. The rising number of virtual meetings has also fueled the demand for video conferencing platforms, which will further bolster the demand for UC&C products.

However, serious security concerns associated with UC&C solutions can hamper the market growth.

Zoom Partnered With Mitel to Offer Innovative Hybrid Cloud Solution to Companies

Zoom announced its partnership with Mitel to offer a cutting-edge hybrid cloud solution to companies across the world. This solution brings together Zoom Workplace and Zoom AI Companion with Mitel’s flagship communications platform. This collaboration intends to cater to the rising demand from enterprises for hybrid unified communication solutions, thereby providing a “best-of-both-worlds” solution. This solution also offers better control and security for mission-critical communications while also improving collaboration between teams to increase business productivity.

Market Players to Engage in Mergers and Acquisitions to Launch Novel Products

Some of the top companies driving the global Unified Communication & Collaboration (UC&C) market growth are engaging in partnerships, collaborations, mergers, and acquisitions to develop and launch novel UC&C products and solutions. These strategies will not only help them increase their business presence in different regions, but also cater to a wider customer base.

Notable Industry Development

• March 2024: Avaya, a leading provider of innovative customer experience and communications solutions, announced the launch of the Avaya Communication and Collaboration Suite. This suite offers customers seamless and smooth communication and collaboration experiences, where they can connect and interact with tools and people in one place; they can meet, chat, call, manage tasks, share files, and do much more.

List of the Companies Profiled in the Report:

• Microsoft Corporation (U.S.)


• IBM Corporation (U.S.)


• Cisco Systems, Inc. (U.S.)


• Zoom Video Communications, Inc. (U.S.)


• Verizon Communication, Inc. (U.S.)


• Avaya, Inc. (U.S.)


• Vonage Holdings Corp. (U.S.)


• Google LLC (U.S.)


• Zoho Corporation (India)


• AstraQom (South Korea)


• Atos SE (France)


• Portman Tech (U.K.)


• Bechtle AG (Germany)


• Emircom, Inc (Abu Dhabi)


• Proxima Networks LLC (Dubai)


• Tadrian Telecom (Israel)


• …and more

To get a detailed report summary and research scope of this market, click here:

https://www.fortunebusinessinsights.com/unified-communications-and-collaboration-uc-c-market-106182

Further Report Findings

• North America held the largest global Unified Communication & Collaboration (UC&C) market share in 2024 as the region has a notable presence of leading market players. Moreover, several companies across North America are signing partnership and collaboration agreements with SMEs to launch unique communication solutions.


• Asia Pacific is also predicted to record the fastest CAGR due to rising digitization efforts across the region, which has fueled the demand for UC&C tools.


• Based on type, the unified messaging segment held a dominant position in the market in 2024 as this type of UC&C tool brings together all communication techniques into one platform. This reduces the users’ need to switch between different apps to send emails, voice mails, and chat with others.

Table of Segmentation