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Top 10 Robotic Process Automation Developers in the World, 2020

January 22, 2021 | Information & Technology

Robotic Process Automation (RPA) can be articulated as an amalgamation of numerous technologies under one juncture to serve various automation purposes. With the emergence of RPA in the late 1990s and early 2000s, a revolution was brought in the world of business process automation. The constant developments in Machine Learning (ML) and AI (Artificial Intelligence) have enabled computers to perform tedious tasks, allowing corporate workers to concentrate on significantly important responsibilities. The colossal advantages of RPA, such as a higher accuracy rate, increased productivity, uninterrupted work, enhanced employee confidence, and employee experience, are supporting its application across enterprises. Greater return on investments has encouraged large and small organizations to invest heavily and reap the benefits of RPA, thus, establishing a remunerative market for RPA. As per Fortune Business Insights, the global robotic process automation market size is expected to reach USD 6.09 billion by 2027. Higher adoption of cloud-based solutions by organizations coupled with customer support applications of RPA will escalate market sales in the foreseeable future.

COVID-19 Pandemic: Smooth Business Operations with RPA to Proliferate Its Deployment in the Retail Sector

COVID-19 outbreak in early 2020 has harshly impacted the retail sector and traditional businesses due to the economic recession induced by the coronavirus. However, artificial intelligence, RPA, and machine learning technologies are reviving businesses and enabling recession-proof operations. Companies are now automating their back-end and front-end processes. The coronavirus has led to a significant workforce reduction, but with the introduction of a digital workforce, companies can add flexibility and reduce losses in their business. For instance, the adoption of electronic content management during the crisis has diminished the need for extra manpower, reduced manual working errors and lags in document reviews, and lowered inconsistency. RPA-OCR solutions will benefit organizations in detecting and extracting data from unstructured and structured documents. Also, retail, manufacturing, and hospitality sectors have been severely hit by the epidemic, however, the deployment of RPA in these sectors can help recover initial losses and improve customer relations.

Fortune Business Insights Identifies the Following as the Top 10 Leading Companies in the Global RPA Market:

Automation Anywhere

The company Automation Anywhere was founded by Ankur Kothari and was originally named Tethys Solutions. The company rebranded to Automation Anywhere, Inc. Currently, it has a global network of 1,400 partners and offices in over 40 countries and a deployment of more than 1.8 million bots across various industries. In 2020, it was ranked No. 1 rank in the annual HAS Infosource’s new report, 2019-2020 Worldwide Capture Software Vendor Market Matrix Report. Furthermore, Automation Anywhere partnered with Saudi German Hospital (SGH) to deliver AI-powered software bots for in-patient care and end-to-end business processes amid the coronavirus pandemic.

Blue Prism PLC

Founded on July 26, 2001, Blue Prism PLC is one of the major leaders in the RPA market, expertizing in complementary analytics, automation, and decision management applications. Blue Prism offers solutions as per requirements from sectors such as manufacturing, retail, and healthcare. In July 2019, it announced the acquisition of Thoughtonomy, a leading intelligent automation platform provider. The acquisition helped the company to combine its connected-RPA platform with the latter’s software-as-a-service (SaaS) capabilities, thus expanding its market reach.

UiPath SRL

A Romanian RPA vendor, ranked 3rd on the Forbes Cloud 100 in 2019, Uipath has established a robust network through strategic partnerships and alliances. In 2020, Uipath, in agreement with Udacity, a major online learning platform, introduced the ‘Robotic Process Automation (RPA) Developer Nanodegree’ program to offer resources and practical experience to learners.


NICE is a global software solutions company, assisting organizations to enhance customer experience and business results. In January 2020, it added new capabilities to its existing RPA platform to assist organizations in fast-tracking attended automation discovery, development, and human to robot collaborations. Moreover, NICE introduced a new commercial offer ‘The Easiest Decision You’ll Make This Year’ by providing cost-free unattended RPA robots to organizations for the period of two-years.

Pegasystems Inc.

Founded in 1983, Pegasystems Inc. is an American software company based in Cambridge, Massachusetts. The company has remained focused on hefty investments in marketing activities and the up-gradation of its platform to expand its client base. In November 2020, it launched the Pega RPA Auto-balancing feature to automatically provision across available bots and get the job done.

Kofax Inc.

Kofax is a prominent process automation software leader based in Irvine and California. The company offers intelligent automation solutions to its customers. Kofax RPA, one of the company’s flagship solutions, helps to prevent manual tasks through its automation. Kofax has a customer base of 25,000 with more than 850 partners across the world.

NTT Advanced Technology Corporation

A technological center of the NTT Group founded in 1976, NTT Advanced is based in Japan. The company deals in business, security, cloud, IoT, AI, and robotics. In 2020, the company hit a sales record of USD 553.6 million. Its most prominent tool is WinActor, a PC-client type RPA used by various enterprises.

EdgeVerve Systems Limited

A subsidiary of Infosys, EdgeVerve offers robotic solutions and services to the insurance, retail, and BFSI sectors. AssistEdge RPA, an end-to-end platform, has more than 120 implementations with the integration of RPA with chatbots and email bots as well as 80+ use cases where AI/ML algorithms trigger RPA bots.

Amelia US LLC

Amelia US LLC, an IPsoft company headquartered in New York, USA, provides cognitive, automation, and AI solutions to enterprises, including IT services, HR services, banking, insurance, healthcare, and others. Amelia, an AI-based robot developed by the company, can impersonate human behavior with conversation, emotion, expression, and understanding.


WorkFusion is an intelligent automation solution leader, combining AI, RPA & machine learning capabilities for enterprises based in New York. In 2018, the company introduced RPA express Pro to complement its AI automation platform. 

Key Takeaways

IT departments are facing enormous challenges during COVID-19 owing to the lack of physical access to tools and data to sustain critical operations. Adoption of robots can boost the prevailing remote-working tools of organizations, thus acting as an intermediary help. It can also offer unrestricted access to the data source for the extraction of information among employees, which can effectively expedite business outcomes.

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