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Europe Unified Communication & Collaboration (UC&C) Market Size, Share & COVID-19 Impact Analysis, By Type (Telephony, Conferencing, Unified Messaging, and Others), By Deployment (Hosted and Cloud), By Organization Size (Small & Medium Size Enterprise and Large Enterprise), By Industry (IT and Telecommunications, BFSI, Healthcare, Retail, Manufacturing, Education, Government, and Others), and Regional Forecasts, 2023-2030

Last Updated: July 08, 2024 | Format: PDF | Report ID: FBI107423



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Europe is the second largest region in the global Unified Communication & Collaboration (UC&C) market. It is projected to grow at a CAGR of 17.9% during the forecast period. The global market for Unified Communication & Collaboration (UC&C) is projected to grow from USD 60.73 billion in 2022 to USD 222.61 billion by 2030.

Unified Communication & Collaboration (UC&C) is offering new opportunities for European enterprises to enhance the business management and customer experience simultaneously through real-time communication tools. The region’s rapidly growing industries, such as healthcare, education, retail, BFSI, and more, surges the UC&C demand.

  • In August 2022, Yealink Network Technology Co Ltd. announced a collaboration with the U.K.-based AV & IT distributor Northamber PLC to provide video and voice solutions for Zoom and Microsoft Team platforms for business expansion.

Our report on the Europe Unified Communication & Collaboration market covers the following countries/regions – the U.K., Germany, France, Italy, Spain, Russia, Benelux, Nordics, and the Rest of Europe.


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Europe’s Focus on 6G Networks to Bolster UC&C Market Growth

European countries are strongly focusing on enhancing the applications of advanced technology with the 6G network facilities in future. The presence of major telecommunication vendors along with global satellite operators is expected to invest and boost the future network availability in Europe. Thus, with the vision of 6G network, the adoption of Unified Communication & Collaboration solutions is likely to gain traction. Also, it is expected to enhance the integration of artificial intelligence and other such technologies to improve unified communication capabilities in the future. Thus, Europe’s 6G vision is to boost the UC&C market share.


Rise in Video Conferencing to Drive Europe Unified Communication & Collaboration (UC&C) Market Growth

Europe is witnessing a surge in demand for video conferencing solution post-COVID-19 pandemic crises. Industries especially large enterprises across European countries are adopting advanced communication technologies to cater to the rising need for remote and distant communication as a service solution. Post the year 2020, internet activities have gained traction in European countries. According to the Eurostat 2022 edition, the user shares of using telephony and video call raised by 11% in 2020. Similarly, Microsoft Teams gained an uptick of 6.5 million U.K. adult visitors in April 2020. Thus, the growth in video conferencing tools fuels the Europe Unified Communication & Collaboration market growth.


European Commission’s Digital Marketing Act to Hamper Market Growth

The introduction of the Digital Marketing Act, for the fairer digital economy, is expected to impact the UC&C market in Europe. As the law impacts the data shared across platform it is expected affects the UC&C operations. The law affects the operations of various platforms and only Microsoft Team meets the Act’s guidelines. With various changes brought about by the Act, it is expected to impact the market growth in future.


The top Europe UC&C market players are focused on strategic partnerships and collaboration to expand their business presence. The companies are collaborating with international players to gain a maximum customer base and to integrate innovative solutions. Further, considering the increasing demand for messaging, video conferencing, and collaboration solutions post-pandemic, the investments and fundraising grew significantly in the Europe market.



  • January 2022: Nuvias UC Ltd. significantly focused on its market expansion in the Europe market, with a strategic acquisition of Alliance Technologies GmbH. The company is catering to Austria, Germany, and Switzerland markets by offering end-to-end unified communication solutions.

  • April 2022: Atos SE announced a collaboration with RingCentral to avail its Unify Video in Europe as the demand for video conferencing increased significantly. The collaboration is expected to offer cutting-edge technology to European businesses with cloud-based video and team-messaging solutions.

  • June 2021: 4net Technologies Ltd. announced a partnership with Palatine Private Equity with its maximum shareholding. The investment by the Palatine fuels the 4net in delivering advanced UC&C solution to its customers and boosts its annual revenue.


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The research report provides qualitative and quantitative insights on the market and a detailed analysis of the market size & growth rate for all possible segments in the market. Along with the European market share, the research report provides an elaborative analysis of the market dynamics and competitive landscape. Various key insights presented in the report are an overview of the number of procedures, price analysis of types of products, regulatory scenario by key countries, pipeline analysis, new product launches, key industry developments – mergers, acquisitions & partnerships, and impact of COVID-19 on the market.

Report Scope & Segmentation



Study Period


Base Year


Forecast Period


Historical Period


Growth Rate

CAGR of 17.9% from 2023 to 2030


Value (USD billion)


By Type, Deployment, Organization Size, Industry, and Country/Sub-Region

By Type

  • Telephony

  • Conferencing

  • Unified Messaging

  • Others (Contact Centers, Live Streaming)

By Deployment

  • Hosted

  • Cloud

By Organization Size

  • Small & Medium Size Enterprise

  • Large Enterprise

By Industry

  • IT & Telecom

  • BFSI

  • Healthcare

  • Retail

  • Manufacturing

  • Education

  • Government

  • Others (Utilities, Travel & Hospitality)

By Country/Sub-Region

  • U.K.

  • Germany

  • France

  • Italy

  • Spain

  • Russia

  • Benelux

  • Nordics

  • Rest of Europe

Frequently Asked Questions

Growing at a CAGR of 17.9%, the market will exhibit steady growth in the forecast period (2023-2030).

Rise in video conferencing post COVID-19 pandemic to drive the Europe UC&C market growth.

Alle Bechtle AG, EBC Group, Atos SE, and 4net Technologies Ltd are the major market players in the Europe market.

Germany dominated the market in 2022.

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