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Customer Experience Management Market Size, Share & Industry Analysis, By Component (Solution, Services), By Deployment (On-Premises, Cloud), By Organization Size (SMEs, Large Enterprises), By Touchpoint (Telephone, Email, Web, Social Media, and Others), By End-User (BFSI, Retail, IT and Telecommunications, Healthcare, Manufacturing, Government, Travel and Transportation and Others) and Regional Forecast, 2019-2026

Region : Global | Format: PDF | Report ID: FBI101661

 

Table of Content:

  1. Introduction
    1. Definition, By Segment
    2. Research Approach
    3. Sources
  2. Executive Summary
  3. Market Dynamics
    1. Drivers, Restraints and Opportunities
    2. Emerging Trends
  4. Key Insights
    1. Macro and Micro Economic Indicators
    2. Consolidated SWOT Analysis of Key Players
  5. Global Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Region (Value)
        1. North America
        2. Europe
        3. Asia Pacific
        4. Middle East and Africa
        5. Latin America
  6. North America Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Country (Value)
        1. United States
        2. Canada
  7. Europe Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Country (Value)
        1. U.K
        2. Germany
        3. France
        4. Italy
        5. Spain
        6. Rest of Europe
  8. Asia Pacific Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Country (Value)
        1. China
        2. Japan
        3. India
        4. South East Asia
        5. Rest of APAC
  9. Middle East and Africa Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Country (Value)
        1. South Africa
        2. GCC
        3. Rest of Middle East & Africa
  10. Latin America Customer Experience Management Market Analysis, Insights and Forecast, 2015-2026
    1. Key Findings / Summary
    2. Market Size Estimates and Forecasts
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premise
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Telephone
        2. Email
        3. Web
        4. Social Media
        5. Others
      5. By End-User (Value)
        1. BFSI
        2. Retail
        3. IT and Telecommunications
        4. Healthcare
        5. Manufacturing
        6. Government
        7. Travel and Transportation
        8. Others
      6. By Country (Value)
        1. Brazil
        2. Mexico
        3. Rest of LATAM
  11. Competition Matrix
    1. Business Strategies Adopted by Leading Players
  12. Global Customer Experience Management Market Revenue Share Analysis, By Key Players, 2018
  13. Company Profile
    1. Adobe
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    2. Oracle Corporation
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    3. SAP ERP
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    4. IBM
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    5. Avaya Inc.
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    6. Verint Systems
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    7. Tech Mahindra
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    8. Open Text Corporation.
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    9. Zendesk
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    10. Sitecore.
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    11. Clarabridge
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    12. Medallia
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments
    13. MaritzCX Research LLC
      1. Overview
      2. Description
      3. Product Portfolio
      4. Financials (Data as available in public domain and/or on paid databases)
      5. Recent Developments

 

List of Tables:

Table 1:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 2:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 3:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 4:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 5:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 6:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table 7:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 8:  Global Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Region, 2015–2026

Table 9:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 10:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 11:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 12:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 13:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 14:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table 15:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 16:  North America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Country, 2015–2026

Table 17:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 18:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 19:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 20:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 21:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 22:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table 23:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 24:  Europe Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Country, 2015–2026

Table 25:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 26:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 27:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 28:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 29:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 30:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table31:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 32:  Asia Pacific Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Country, 2015–2026

Table 33:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 34:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 35:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 36:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 37:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 38:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table 39:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 40:  Middle East and Africa Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Country, 2015–2026

Table 41:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, 2015–2026

Table 42:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Component, 2015–2026

Table 43:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Services, 2015–2026

Table 44:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Deployment, 2015–2026

Table 45:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Organization Size, 2015–2026

Table 46:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Touchpoint, 2015–2026

Table 47:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by End-User, 2015–2026

Table 48:  Latin America Customer Experience Management Market Revenue (USD Billion) Estimates and Forecast, by Country, 2015–2026

 

List of Figures:

Figure 1:  Global Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 2:  Global Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 3:  Global Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 4:  Global Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 5:  Global Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 6:  Global Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 7:  Global Customer Experience Management Market Revenue Share (%), by Region, 2019 & 2026

Figure 8:  North America Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 9:  North America Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 10:  North America Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 11:  North America Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 12:  North America Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 13:  North America Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 14:  North America Customer Experience Management Market Revenue Share (%), by Country, 2019 & 2026

Figure 15:  Europe Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 16:  Europe Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 17:  Europe Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 18:  Europe Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 19:  Europe Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 20:  Europe Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 21:  Europe Customer Experience Management Market Revenue Share (%), by Country, 2019 & 2026

Figure 22:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 23:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 24:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 25:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 26:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 27:  Asia Pacific Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 28:  Asia Pacific Customer Experience Management Market Revenue Share (%), by Country, 2019 & 2026

Figure 29:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 30:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 31:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 32:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 33:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 34:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 35:  Middle East and Africa Customer Experience Management Market Revenue Share (%), by Country, 2019 & 2026

Figure 36:  Latin America Customer Experience Management Market Revenue Share (%), by Component, 2019 & 2026

Figure 37:  Latin America Customer Experience Management Market Revenue Share (%), by Services, 2019 & 2026

Figure 38:  Latin America Customer Experience Management Market Revenue Share (%), by Deployment, 2019 & 2026

Figure 39:  Latin America Customer Experience Management Market Revenue Share (%), by Organization Size, 2019 & 2026

Figure 40:  Latin America Customer Experience Management Market Revenue Share (%), by Touchpoint, 2019 & 2026

Figure 41:  Latin America Customer Experience Management Market Revenue Share (%), by End-user, 2019 & 2026

Figure 42:  Latin America Customer Experience Management Market Revenue Share (%), by Country, 2019 & 2026

Figure 43: Global Market Share Analysis, By Key Players, 2018

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