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Customer Experience Management Market Size, Share and COVID-19 Impact Analysis, By Component (Solution, and Services), By Deployment (Cloud, and On-Premises), By Enterprise Size (Large Enterprises, and Small & Medium Enterprises), By Touchpoint (Call Center, website, Mobile Applications, Email, Social Media, and Others), By End User (BFSI, Retail and Consumer Goods, IT and Telecom, Healthcare, Automotive, Media and Entertainment, Government, and Others) and Regional Forecast 2022-2029

Region : Global | Format: PDF | Report ID: FBI101661

 

Table of Content:

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Customer Experience Management Key Players Market Share Insights and Analysis, 2021
  5. Global Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Country (USD)
      1. United States (By End-user)
      2. Canada (By End-user)
  7. Latin America Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Country (USD)
      1. Brazil (By End-user)
      2. Mexico (By End-user)
      3. Rest of Latin America
  8. Europe Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Country (USD)
      1. United Kingdom
      2. Germany
      3. France
      4. Italy
      5. Spain
      6. Rest of Europe
  9. Asia Pacific Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Country (USD)
      1. China (By End-user)
      2. India  (By End-user)
      3. Japan  (By End-user)
      4. Southeast Asia (By End-user)
      5. Rest of Asia Pacific
  10. Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
      2. Services
        1. Professional
        2. Managed
    3. By Deployment Model (USD)
      1. Cloud
      2. On-premises
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. Small and Medium Enterprises
    5. By Touchpoints (USD)
      1. Call Center
      2. Website
      3. Mobile Applications
      4. Email
      5. Social Media
      6. Others (Virtual Assistants, Loyalty Programs, etc.)
    6. By End-user (USD)
      1. BFSI
      2. Rental and Consumer Goods
      3. IT and Telecom
      4. Healthcare
      5. Automotive
      6. Media and Entertainment
      7. Government
      8. Others (Oil and Gas, Education, Etc.)
    7. By Country (USD)
      1. GCC  (By End-user)
      2. South Africa  (By End-user)
      3. Rest of MEA

 

  1. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Zendesk Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    2. SAP SE
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    3. Adobe Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    4. Medallia Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    5. Oracle Corporations
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    6. Open Text Corporations
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    7. Microsoft Corporations
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    8. Salesforce.com, Inc
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    9. Genesys 
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    10. Freshworks Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments

List of Tables

Table 1: Global Customer Experience Management Market Size Estimates and Forecasts, YoY Growth Rate, 2018 – 2029

Table 2: Global Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 3: Global Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 4: Global Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 5: Global Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2018 – 2029

Table 6: Global Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 7: Global Customer Experience Management Market Size Estimates and Forecasts, by Region, 2018 – 2029

Table 8: North America Customer Experience Management Market Size Estimates and Forecasts, 2018 – 2029

Table 9: North America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 10: North America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 11: North America Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 12: North America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoints, 2018 – 2029

Table 13: North America Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 14: North America Customer Experience Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 15: U.S. Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 16: Canada Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 17: Europe Customer Experience Management Market Size Estimates and Forecasts, 2018 – 2029

Table 18: Europe Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 19: Europe Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 20: Europe Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 21: Europe Customer Experience Management Market Size Estimates and Forecasts, By Touchpoints, 2018 – 2029

Table 22: Europe Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 23: Europe Customer Experience Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 24: U.K. Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 25: Germany Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 26: France Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 27: Italy Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 28: Spain Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 29: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, 2018 – 2029

Table 30: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 31: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 32: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 33: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Touchpoints, 2018 – 2029

Table 34: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 35: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 36: China Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 37: Japan Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 38: India Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 39: Southeast Asia Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 40: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, 2018 – 2029

Table 41: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 42: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 43: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 44: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Touchpoints, 2018 – 2029

Table 45: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 46: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 47: GCC Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 48: South Africa Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 49: Latin America Customer Experience Management Market Size Estimates and Forecasts, 2018 – 2029

Table 50: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 51: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 52: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 53: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoints, 2018 – 2029

Table 54: Latin America Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 55: Latin America Customer Experience Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 56: Brazil Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

Table 57: Mexico Customer Experience Management Market Size Estimates and Forecasts, By End-user, 2018 – 2029

List of Figures-

Figure 1: Global Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 2: Global Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 3: Global Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 4: Global Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 5: Global Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 6: Global Customer Experience Management Market Revenue Share Split (%), by Region, 2021 and 2029

Figure 7: Global Customer Experience Management Market Share Analysis and Matrix, 2020

Figure 8: North America Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 9: North America Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 10: North America Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 11: North America Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 12: North America Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 13: North America Customer Experience Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 14: U.S. Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 15: Canada Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 16: Europe Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 17: Europe Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 18: Europe Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 19: Europe Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 20: Europe Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 21: Europe Customer Experience Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 22: United Kingdom Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 23: Germany Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 24: France Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 25: Italy Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 26: Spain Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 27: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 28: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 29: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 30: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 31: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 32: Asia Pacific Customer Experience Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 33: China Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 34: Japan Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 35: India Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 36: Southeast Asia Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 37: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 38: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 39: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 40: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 41: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 42: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 43: GCC Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 44: South Africa Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 45: Latin America Customer Experience Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 46: Latin America Customer Experience Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 47: Latin America Customer Experience Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 48: Latin America Customer Experience Management Market Revenue Share Split (%), By Touchpoints, 2021 and 2029

Figure 49: Latin America Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 50: Latin America Customer Experience Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 51: Brazil Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

Figure 52: Mexico Customer Experience Management Market Revenue Share Split (%), By End-user, 2021 and 2029

  • Mar, 2022
  • 2021
  • 2018-2020
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