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Customer Experience Management Market Size, Share & COVID-19 Impact Analysis, By Component (Solution, Services), By Deployment (Cloud, On-Premise), By Organization Size (SMEs, Large Enterprises), By Touchpoint (Call Center, Website, Mobile Applications, Email, Social Media, and Others), By End-User (BFSI, Rental and Consumer Goods, IT and Telecom, Healthcare, Automotive, Media and Entertainment, Government), and Regional Forecast, 2020-2027

Region : Global | Format: PDF | Report ID: FBI101661

 

Table of Content:

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Key Takeaways
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. PESTLE Analysis
    4. Porter’s Five Force Analysis
    5. Supply chain Analysis 
  5. Global Customer Experience Management Key Players Market Share Insights and Analysis, 2019
  6. Key Market Insights and Strategic Recommendations
  7. Primary Interviewee’s Key Responses
  8. Companies Profiled (Covered for key 10 players only)
    1. Overview
      1. Key Management
      2. Headquarters etc.
    2. Offerings/Business Segments
    3. Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      1. Employee Size
      2. Key Financials
        1. Past and Current Revenue
        2. Gross Margin
        3. Geographical Share
        4. Business Segment Share
    4. Recent Developments
  9. Annexure/Appendix
    1. Global Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Region (Value)
        1. North America
        2. Europe
        3. Asia Pacific
        4. Middle East & Africa
        5. Latin America
    2. North America Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Country (Value)
        1. US
        2. Canada
    3. Europe Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Country (Value)
        1. United Kingdom
        2. Germany
        3. France
        4. Italy
        5. Spain
        6. Rest of Europe
    4. Asia Pacific Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Country (Value)
        1. China
        2. Japan
        3. India
        4. Southeast Asia
        5. Rest of Asia Pacific
    5. Middle East & Africa Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Country (Value)
        1. GCC
        2. South Africa
        3. Rest of Middle East & Africa
    6. Latin America Customer Experience Management Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
      1. By Component (Value)
        1. Solution
        2. Services
          1. Professional Services
          2. Managed Services
      2. By Deployment (Value)
        1. On-premises
        2. Cloud
      3. By Organization Size (Value)
        1. SMEs
        2. Large Enterprises
      4. By Touchpoint (Value)
        1. Call Center
        2. Website
        3. Mobile Applications
        4. Email
        5. Social Media
        6. Others (Virtual Assistants, Loyalty Programs, Etc.)
      5. By End-User (Value)
        1. BFSI
        2. Rental and Consumer Goods
        3. IT and Telecom
        4. Healthcare
        5. Automotive
        6. Media and Entertainment
        7. Government
        8. Others (Oil and Gas, Education, Etc.)
      6. By Country (Value)
      7. Brazil
      8. Mexico
      9. Rest of Latin America
  10. Companies Analyzed (In order to estimate the market size and/or understanding the market ecosystem)

(Note that the purpose of the below list is to highlight the exhaustiveness of coverage. This does not necessarily mean that all the below companies are profiled in the scope. However, at the same, we are open to profile additional company(s) on specific request)

    1. Adobe Inc.
    2. Oracle Corporation
    3. SAP SE
    4. IBM Corporation
    5. Avaya Inc.
    6. Verint Systems
    7. Tech Mahindra
    8. Open Text Corporation
    9. Zendesk Inc.
    10. Sitecore
    11. Clarabridge
    12. Medallia, Inc.
    13. MaritzCX Research LLC
    14. Nokia Corporation
    15. Teradata Corporation
    16. Sprinklr
    17. SAS Institute
    18. InMoment
    19. NGDATA
    20. Amperity
    21. Mixpanel
    22. Segment.io, Inc.
    23. ZephyrTel, Inc.
    24. MindTouch, Inc.
    25. Pointillist
    26. Genesys Telecommunications Laboratories, Inc.

List of Tables:

Table 1: Table 1: Global Customer Experience Management Market Size Estimates and Forecasts, YoY Growth Rate, 2016 – 2027

Table 2: Global Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 3: Global Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 4: Global Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 5: Global Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 6: Global Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 7: Global Customer Experience Management Market Size Estimates and Forecasts, by Region, 2016 – 2027

Table 8: North America Customer Experience Management Market Size Estimates and Forecasts, 2016 – 2027

Table 9: North America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 10: North America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 11: North America Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 12: North America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 13: North America Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 14: North America Customer Experience Management Market Size Estimates and Forecasts, by Country, 2016 – 2027

Table 15: Europe Customer Experience Management Market Size Estimates and Forecasts, 2016 – 2027

Table 16: Europe Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 17: Europe Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 18: Europe Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 19: Europe Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 20: Europe Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 21: Europe Customer Experience Management Market Size Estimates and Forecasts, by Country, 2016 – 2027

Table 22: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, 2016 – 2027

Table 23: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 24: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 25: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 26: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 27: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 28: Asia Pacific Customer Experience Management Market Size Estimates and Forecasts, by Country, 2016 – 2027

Table 29: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, 2016 – 2027

Table 30: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 31: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 32: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 33: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 34: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 35: Middle East and Africa Customer Experience Management Market Size Estimates and Forecasts, by Country, 2016 – 2027

Table 36: Latin America Customer Experience Management Market Size Estimates and Forecasts, 2016 – 2027

Table 37: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Component, 2016 – 2027

Table 38: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Deployment, 2016 – 2027

Table 39: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Organization Size, 2016 – 2027

Table 40: Latin America Customer Experience Management Market Size Estimates and Forecasts, By Touchpoint, 2016 – 2027

Table 41: Latin America Customer Experience Management Market Size Estimates and Forecasts, By End-User, 2016 – 2027

Table 42: Latin America Customer Experience Management Market Size Estimates and Forecasts, by Country, 2016 – 2027

List of Figure:

Figure 1: Figure 1: Global Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 2: Global Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 3: Global Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 4: Global Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 5: Global Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 6: Global Customer Experience Management Market Revenue Share Split (%), by Region, 2019 and 2027

Figure 7: Global Customer Experience Management Market Share Analysis and Matrix, 2019

Figure 8: North America Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 9: North America Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 10: North America Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 11: North America Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 12: North America Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 13: North America Customer Experience Management Market Revenue Share Split (%), by Country, 2019 and 2027

Figure 14: Europe Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 15: Europe Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 16: Europe Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 17: Europe Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 18: Europe Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 19: Europe Customer Experience Management Market Revenue Share Split (%), by Country, 2019 and 2027

Figure 20: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 21: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 22: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 23: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 24: Asia Pacific Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 25: Asia Pacific Customer Experience Management Market Revenue Share Split (%), by Country, 2019 and 2027

Figure 26: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 27: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 28: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 29: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 30: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 31: Middle East and Africa Customer Experience Management Market Revenue Share Split (%), by Country, 2019 and 2027

Figure 32: Latin America Customer Experience Management Market Revenue Share Split (%), By Component, 2019 and 2027

Figure 33: Latin America Customer Experience Management Market Revenue Share Split (%), By Deployment, 2019 and 2027

Figure 34: Latin America Customer Experience Management Market Revenue Share Split (%), By Organization Size, 2019 and 2027

Figure 35: Latin America Customer Experience Management Market Revenue Share Split (%), By Touchpoint, 2019 and 2027

Figure 36: Latin America Customer Experience Management Market Revenue Share Split (%), By End-User, 2019 and 2027

Figure 37: Latin America Customer Experience Management Market Revenue Share Split (%), by Country, 2019 and 2027

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  • Feb, 2021
  • 2019
  • 2016-2018
  • 160

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