Janitorial Services Market Size, Share & Industry Analysis, By Service Type (General Cleaning Services, Floor & Carpet Care, Waste Management & Recycling, Restroom & Sanitation Services, and Others), By End-Use Industry (Residential, Commercial, and Industrial), and Regional Forecast, 2025-2032

The global janitorial services market size was valued at USD 213.99 billion in 2024. The market is projected to grow from USD 221.02 billion in 2025 to USD 274.65 billion by 2032, exhibiting a CAGR of 3.2% during the forecast period.

Janitorial services, or custodial services, are the general cleaning and maintenance tasks, performed in all types of commercial and public buildings such as offices, schools, and hospitals. These services represent a comprehensive list of jobs specifically trash removal, floor cleaning and polishing, window washing, and disinfecting surfaces in order to maintain a clean and orderly environment. Several janitorial companies offer specialized services, including carpet cleaning, pest control, and deep cleaning for residential or commercial spaces. 

The market is experiencing growth due to several factors such as increased demand for hygiene and health, outsourcing trends, and stricter regulations. Key drivers include a greater focus on sustainable practices, improved employee productivity and well-being, and better customer experiences.

The main participants in the market include ISS A/S, Sodexo S.A., ABM Industries Incorporated, Aramark Corporation, Mitie Group plc, Rentokil Initial plc, and OCS Group Limited.

MARKET DYNAMICS

Market Drivers

Urban Density and Outsourced Facility Management Driving Market Growth

Urbanization and increasing concentration of office buildings, retail centers, schools, and public facilities are driving significant growth in the janitorial services sector. There has been a growing demand for high-quality, regular cleaning services, particularly owing to a post-pandemic environment emphasizing hygiene, visibly cleanliness, and firm infection control procedures. This has turned janitorial services into an essential line item in non-negotiable corporate procurement. In order to better control costs, many organizations are increasingly outsourcing facility management including janitorial tasks to third-party experts. The transition to daytime cleaning promotes visibility, allows for real-time issue resolution, and helps decrease energy costs as compared to traditional nighttime cleaning routines.

According to the World bank and the Development Research Center of China’s States Council, China's urban population is expected to reach 70% by 2030, thus increasing the demand for janitorial services in residential and commercial spaces.

Market Restraints

Labor Dependency and Market Commoditization Hinder Growth

Labor dependency and market commoditization are significant constraints for the janitorial services market growth, primarily by pressuring profit margins and stifling innovation. These issues stem from the industry's dependence on manual labor, which is expensive and subject to high turnover, and the perception of cleaning as a low-skill, undifferentiated service. Profitability is impacted by high employee turnover, salary inflation, and fragmented contractor bases. In mature markets, services risk commoditization buyers view them as interchangeable, awarding contracts mainly on price. Hybrid work trends reduce some office cleaning frequency, while training gaps limit consistent service quality across large portfolios.

Market Opportunities

Specialized Environments and ESG Premiums Drive Growth, Creating Market Opportunities

The strongest opportunity for janitorial services market exists in regulated and image-sensitive environments such as healthcare facilities, educational campuses, transit hubs, and premium offices, where hygiene perception are directly tied to client or stakeholder satisfaction. Growth in sustainable janitorial solutions such as eco-certified chemicals, zero-waste restroom programs, waterless cleaning. Systems, creates new premium service offerings. Implementing robotic vacuuming, restroom monitoring IoT, and RaaS models are intended to assist in resolving labor shortages and differentiates vendors. Emerging markets in Asia Pacific, Middle East, and Latin America offer opportunities to grow outsourced janitorial contracts as urbanization drives higher facility stock.

JANITORIAL SERVICES MARKET TRENDS 

Integration of Hybrid Janitorial and Smart Building Emerge as a Major Trend

A major trend in the janitorial services market is the shift to a hybrid janitorial model, where traditional cleaning practices are integrated with smart building technology. Daily maintenance is increasingly being combined with smart building technology such as occupancy sensors trigger restroom servicing, QR codes log cleaning tasks, and mobile apps enable tenant feedback loops. Green cleaning products, microfiber technology, and touch-free restroom dispensers are becoming mainstream, as they align with Environmental, Social, and Governance (ESG) mandates. Larger contracts primarily favor uniform SLAs across portfolios and multi-site coverage over fragmented vendors.

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SEGMENTATION ANALYSIS

By Service Type

Growth in General Cleaning Services is Strengthened by Regular and Essential Task Coverage

Based on the service type, the market is segmented into general cleaning services, floor & carpet care, waste management & recycling, restroom & sanitation services, and others.

The general cleaning services segment held the largest revenue share of USD 84.55 billion in the overall global market in the year 2024. These services cover routine, non-discretionary tasks such as dusting, mopping, vacuuming, and restroom upkeep that every facility requires daily, making them the core and largest revenue contributor in janitorial contracts.

Of all the segments, waste management & recycling holds the highest CAGR of 4.4% in the global market. Growing sustainability mandates, stricter waste regulations, and corporate ESG targets are accelerating demand for specialized disposal, recycling, and diversion programs, driving faster growth compared to traditional cleaning categories.

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By End-Use Industry

Commercial Sector Leads Market Driven by Increasing Demand for Ongoing, Large-Scale Cleaning and Maintenance

On the basis of the end-use industry, the market is divided into residential, commercial, and industrial.

The commercial sector dominates with a janitorial services market share of USD 126.24 billion. The segment’s growth is attributable to the increasing need for continuous, large-scale janitorial maintenance by offices, retail centers, schools, and public institutions.

Industrial segment holds the highest CAGR of 4.3% in the global market. Manufacturing plants, warehouses, and logistics hubs are increasingly outsourcing cleaning under strict hygiene, safety, and compliance standards, which is driving faster growth in the industrial sector.

JANITORIAL SERVICES MARKET REGIONAL OUTLOOK

Geographically the market is segmented into North America, Europe, Asia Pacific, South America and Middle East & Africa.

North America

The North American region is rapidly expanding in the global market. The region held the market value of USD 57.90 billion and USD 59.81 billion in 2024 and 2025 respectively. The region’s growth is attributable to increased awareness of hygiene, outsourcing trends, and expansion of commercial and residential real estate. The market is also adapting to post-pandemic demands, with a greater emphasis on sanitation and disinfection services. The U.S. is at the forefront of the North American market, with expected revenue of USD 44.70 billion in 2025 owing to increased emphasis on hygiene and cleanliness as well as outsourcing trends.

According to Onedesk, Inc. data, over 10% of all American households paid a professional cleaning service to keep their residences clean in 2022.

Europe

The European market is currently at the forefront of the global market. The region is likely to contribute to a revenue share of USD 74.05 billion and USD 76.20 billion in 2024 and 2025.  The region has a well-established outsourcing culture, stringent hygiene regulations, and a large base of commercial and institutional facilities, making it the largest contributor to janitorial service market.

The U.K., Germany, and Italy are some of the leading contributors to the growth in the market, with the revenue stake of USD 17.98 billion, USD 12.91 billion, and USD 7.42 billion respectively by 2025.

Asia Pacific 

Asia Pacific is growing substantially. The region’s market size was valued at USD 52.30 billion in 2025. The region is expected to have the highest CAGR of 4.1%, further solidifying the market as the fastest growing. Rapid urbanization, expanding commercial real estate, and rising outsourcing of facility management in markets such as China, India, and Southeast Asia are driving the fastest growth in janitorial services across the region.

India and China are major contributors to the market growth with an expected revenue share of USD 9.71 billion, and USD 19.85 billion respectively by 2025.

South America and Middle East & Africa 

The markets of South America and Middle East & Africa are growing with an expected share of USD 13.38 billion and USD 17.43 billion respectively in 2025. The region’s growth is attributable to increasing urbanization, heightened health awareness, and development in commercial and real estate sectors. GCC countries are predicted to have a market share of USD 10.59 billion by 2025.

COMPETITIVE LANDSCAPE

Key Industry Players

Key Players Focus On Partnerships and Acquisitions to Lead the Industry

The market is highly competitive and fragmented, featuring a mix of large, multinational corporations and numerous regional and local companies. Some of the top companies in the industry include ISS A/S, Sodexo S.A., ABM Industries Incorporated, Aramark Corporation, Mitie Group plc, Rentokil Initial plc, and OCS Group Limited. These companies lead the global industry, often competing through a focus on technology, specialized services, and eco-friendly practices. They are adopting strategies such as technological integration, the adoption of green cleaning practices, acquisitions and product launches, and strategic partnerships. They are also leveraging the growing demand for cleanliness in commercial and healthcare sectors, driven by hygiene awareness and safety concerns.

LIST OF KEY JANITORIAL SERVICES COMPANIES PROFILED:

• ISS A/S (Denmark)
• Sodexo S.A. (France)
• ABM Industries Incorporated (U.S.)
• Aramark Corporation (U.S.)
• Mitie Group plc (U.K.)
• Rentokil Initial plc (U.K.)
• OCS Group Limited (U.K.)
• Atalian Global Services (France)
• Dussmann Group (Germany)
• GDI Integrated Facility Services Inc. (Canada)
• Clece, S.A. (Spain)
• Grupo EULEN, S.A. (Spain)
• Coor Service Management Holding AB (Sweden)
• Jani-King International, Inc. (U.S.)
• Coverall North America, Inc. (U.S.)

KEY INDUSTRY DEVELOPMENTS:

• August 2024- Window Hero, a HomeFront Brands franchise specializing in a wide range of exterior cleaning services, announced that it is launching two new services that will not only take exterior cleaning to new heights, but will also provide customers with an added layer of physical protection. Window Hero has partnered with North Carolina-based Lucid Bots, Inc., an artificial intelligence (AI) robotics company, to offer drone-powered exterior cleaning solutions that are able to tackle larger structures more efficiently.
• March 2024- ABM, a leading provider of facility services, infrastructure solutions, and parking management, entered into a multi-year agreement to deliver first-class housekeeping solutions and event staffing for Major League Baseball’s (“MLB”) defending National League Champion Arizona Diamondbacks and Chase Field. Through this partnership, ABM will serve as a single source for deploying a professional workforce dedicated to delivering outstanding janitorial services which enhance the fan experience across the over 1.3 million square feet at the downtown ballpark.
• January 2024- ISS A/S, a leading workplace experience and facility management company, announced that it renewed an existing full-service partnership agreement with Nordea in the Nordic countries for five years. The renewed contract continues to cover full-service deliverables, including cleaning, catering, technical support, security, energy and asset management, and workplace experiences, such as events and other employee activities.
• December 2023- ABM, a leading provider of comprehensive facility services, infrastructure solutions, and parking management, announced the expansion of its relationship with LaGuardia Gateway Partners (“LGP”), the developer and manager of LaGuardia Terminal B, to provide comprehensive integrated facility services and best-in-class traveler experiences at Terminal B.
• March 2023- Aspire Software, a ServiceTitan company and leading software provider for field service businesses, announced that ServiceMaster Clean recently selected Aspire to provide the commercial cleaning business management system with the technology it needs to help the organization achieve its continued growth. ServiceMaster Clean, a part of the ServiceMaster family of brands, is a provider of commercial cleaning services to over 225,000 businesses each year through a franchise network of more than 350 locations.

REPORT COVERAGE

The global cleaning services report provides a detailed analysis of the market and focuses on key aspects such as prominent companies, deployment modes, types, and end users of the product. Besides this, it offers insights into the janitorial services market trends and highlights key industry developments and market share analysis for key companies. In addition to the aforementioned factors, the report encompasses several factors that have contributed to the growth of the market over recent years. 

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Report Scope & Segmentation