Middle East & Africa Unified Communication & Collaboration (UC&C) Market Size, Share & COVID-19 Impact Analysis, By Type (Telephony, Conferencing, Unified Messaging, and Others), By Deployment (Hosted and Cloud), By Organization Size (Small & Medium Size Enterprise and Large Enterprise), By Industry (IT and Telecommunications, BFSI, Healthcare, Retail, Manufacturing, Education, Government, and Others), and Regional Forecasts, 2023-2030

The Middle East & Africa is significantly growing region in the global Unified Communication & Collaboration (UC&C) market. It is projected to grow at a CAGR of 18.1% during the forecast period. The global market is projected to grow from USD 60.73 billion in 2022 to USD 222.61 billion by 2030.

Unified Communication & Collaboration (UC&C) is offering new tools in the communication space of the Middle East & Africa UC&C market. The rise in demand for cloud-based technologies and real-time collaboration across industries are expected to boost the Middle East & Africa UC&C market growth. IT investment in the region has increased significantly in the last few years, thus driving the demand for advanced solutions for business and customer management. Considering the new opportunities, the region is witnessing numerous partnerships and mergers in the Unified Communication & Collaboration market.

• In February 2021, FVC ME announced a partnership with Italy-based Mida Solution for a joint agreement in the distribution of the Microsoft Teams suite of unified communication solution.

Our report on the Middle East & Africa UC&C market covers the following countries/regions - Turkey, Israel, GCC, North Africa, South Africa, and Rest of the Middle East & Africa.

LATEST TRENDS

Rise in Cloud Adoption across MEA to Boost Market Growth

Middle East & African countries are prominently investing in the cloud technologies owing to the increase in interest in advanced digital solutions, rising number of contact centers, and more. According to Gartner data, in the year 2022, the Middle East & Africa witnessed maximum expenditure on cloud application services. The cloud-based solution offers hybrid and remote access to the communication tools to maintain and continue businesses at anytime and anywhere. This is expected to surge the demand for UC&C in the region.

DRIVING FACTORS

Rising Focus on Digital Transformation is expected to Boost the UC&C Market Growth

The Middle East & Africa is significantly investing in digital transformation strategies. With an aim to integrate digital services, the Kingdom of Saudi Arabia in March 2021 introduced Digital Government Authority (DGA). This is expected to boost the demand for advanced Unified Communication & Collaboration solutions. For instance, in 2021, Zoho Corporation recorded 45% growth in its sales in the UAE. With the fragmented set of businesses in the Middle East & Africa, the urgent need for communication and collaboration solutions is expected to grow significantly, thus expanding the Middle East & Africa Unified Communication & Collaboration market share.

RESTRAINING FACTORS

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Cost of Implementation is Likely to Hinder the Market Growth

Businesses especially, small and medium enterprises, have limited IT funds. The industries in the MEA countries are steadily growing and adapting the new technologies including Unified Communication & Collaboration (UC&C). However, the cost of installation is quite high for various businesses operating on limited budgets. This is expected to impact the market growth in the region.

KEY INDUSTRY PLAYERS

The key players in the Middle East & Africa are strategically expanding their communication and collaboration business majorly through collaborating with global players. Similarly, to reach out to the new growing customer base of the region, dominant global market players are selecting local vendors. Also, the regional major players are investing on expanding their product portfolio through continuous innovation. Moreover, as the regional market is witnessing rapid growth rate, the venture capitals and funding in the local business have gained traction in countries such as Israel, Dubai, and Abu Dhabi, among others.  

LIST OF KEY COMPANIES PROFILED:

• FVC ME (Dubai)
• Tadiran Telecom (TTL) L.P. (Israel)
• MiCloud (South Africa)
• Avientek FZCO (Dubai)
• Blue Horizon Infotech FZE (Dubai)
• Mignet Technologies (Dubai)
• Emircom, Inc. (Abu Dhabi)
• Proxima Networks L.L.C (Dubai)
• Al Yousuf LLC (Dubai)
• AVT (Johannesburg)

KEY INDUSTRY DEVELOPMENTS:

• February 2023: Zoho Corporation announced the availability of its new launch, Trident, across the UAE. It is a collaboration platform combining audio/video calls, message, tasks, mails, and more on a single platform.
• October 2022: Redington Value announced its partnership with Zoom video communication platform for being an authorized distributor of its communication and collaboration solution across countries of the Middle East & Africa. The company aims to strengthen its region’s business communication channels by offering global player’s advanced solutions.
• April 2022: Avientek FZCO announced a partnership with Sangoma to boost its collaboration solution portfolio  to expand in the Asia Pacific and the Middle East & Africa regions.

REPORT COVERAGE

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The market research report provides qualitative and quantitative insights on the market and a detailed analysis of the Middle East & Africa market size & growth rate for all possible segments in the market. Along with the market forecast, the research report provides an elaborative analysis of the market dynamics and competitive landscape. Various key insights presented in the report are overview of the number of procedures, overview of price analysis of types of products, overview of the regulatory scenario by key countries, pipeline analysis, market trends, new product launches, key industry developments – mergers, acquisitions & partnerships, porter’s five forces analysis, and the impact of COVID-19 on the market.

Report Scope & Segmentation