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Patient Portal Market Size, Share and Analysis By Product (Standalone, and Connected), By Mode-Of-Delivery (Web-based, and Cloud-Based), By End-User (Providers, Pharmacies, and Payers), and Regional Forecast, 2024-2032

Region :Global | Report ID: FBI106947 | Status : Ongoing



A patient portal is a digital platform that helps in many applications like disease diagnosis, treatment of the patient, and in storing all their related information. This software can also be used for purposes like medical billing, accessing updated records, viewing clinical summary in the form of charts or reports, check-in, appointments, and so on.

  • In Nov 2021, Patient Engagement HIT stated that healthcare organizations experienced 25% more use of the patient portal systems as compared to 2020.

The patient portal market is also driven by the rising need for a convenient way for patient-doctor interaction and a systematic workflow in healthcare. Advancement in technology, increasing awareness among people, increasing usage of HER, and government initiatives are the other key drivers of the market. Additionally increasing drug spending is alternatively engaging the consumers in the usage of the patient portal systems for ordering and maintaining regularities.

  • According to National Health Expenditure Data by the Centre for Medicare and Medicaid Services, in 2020, prescription drug spending increased by 3.0% to USD 348.40 billion which also resulted into to the higher consumers using patient portals for patient-doctor interaction and that helped in the growth of Patient Portal market.

Apart from that, the increasing prevalence of diseases, aging of peoples, and less availability of Healthcare professionals is also augmenting the demand and adoption of a patient portal system to experience a more convenient way to handle patient data.

  • During a study conducted between June 2016 and July 2018, 4296 patients accessed the patient portal. Out of which, 957 have responded to the survey. According to that survey, 93% (891/957) reported that the patient portal was easy to use, 51% (492/957) reported it saved time when scheduling an appointment, and 40% (382/957) reported that they had to repeat themselves less during appointments.

Impact of COVID-19 on the Patient Portal market-

COVID-19 has positively impacted the Patient portal market. Visits to hospitals, diagnostic centers, and specialty clinics got decreased because of the strict lockdown and fear of getting infected with COVID-19. In such dire need of healthcare professionals or services, the demand for available software or remote medical care has increased abruptly and supports the growth of the market.

  • For example, MyPrevea Portal, a patient portal system has seen a 20% hike in users since COVID-19 started.

Additionally, COVID-19 has enabled the key players to offer an advance patient portal system that can assist even in hard times.

  • For instance, In May 2018, Allscripts Healthcare announced the expansion of the FollowMyHealth portfolio with new advanced capabilities through the acquisition of HealthGrid, which will focus on connecting patients with providers.

Key insights-

  • Overview of Patient Portal software, By Key Players.

  • Technological advancements in Patient Portal market.

  • New product launches, By Key Players.

  • Key Industry developments- Partnerships, Mergers and Acquisitions.

  • Impact of COVID-19 on Patient portal market.

Key market players:

The report will include the profiles of key players such as Napier Healthcare Solutions Pte. Ltd., Allscripts Healthcare, LLC, CureMD Healthcare, Greenway Health, LLC, Epic corporations, Medfusion Inc., General electric company, Intelichart, NXGN Management, LLC.

Analysis by product:

The patient portal market is divided into standalone and connected patient portals. Connected patient portals have dominated the patient portal market. A connected or integrated portal is used for a broader sense or system. The integrated system usually operates large hospitals, labs, and other healthcare facilities and directly connects to the patient database of a medical facility. This is resulting in segment’s dominance.

  • Athenahealth, an integrated portal, ranked no.1 in EMR and practice management in 2022 best in KLAS.

A standalone portal works well for smaller healthcare firms like drugstores and local medical offices. It comparatively requires less investment and is anticipated to grow with a moderate CAGR.

Regional Analysis:

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North-America market holds the lion’s share in the patient portal market due to its well-developed economy, and adoption of advanced technology. High awareness and more reliability in digital platforms are some of the factors contributing to the growth of this region in the market.

European countries are also accounting for a significant share of the market due to the adoption of highly advanced technology, less availability of healthcare working professionals, and a high prevalence rate of key diseases. The other countries are also pacing fast in the patient portal market which is going to contribute to the substantial growth of the market.  


By Product

By Mode-of-Delivery

By End-User

By Geography

  • Standalone Patient portal

  • Connected Patient portal

  • Web-based

  • Cloud-based

  • Healthcare Providers

  • Pharmacies

  • Payers


  • North America (U.S. and Canada)

  • Europe (U.K., Germany, France, Italy, Spain, Scandinavia, and the Rest of Europe)

  • Asia Pacific (Japan, China, India, Australia, Southeast Asia and the Rest of APAC)

  • Latin America (Brazil, Mexico and Rest of LATAM)

  • Middle East & Africa (South Africa, GCC, and Rest of MEA)


Recent advancements:

  • In Mar 2021, TrueCare launches MyChart Free Patient Portal, for patients for efficient management of information.

  • In Nov. 2020, Intelichart introduced a patient schedule solution by which patients can find a provider through an online search, check for availability and make an appointment on the spot with their Provider.

  • In Aug 2019, IQVIA launched the patient portal to transform the clinical trial experience by increasing clinical trial patient recruitment, engagement and retention.

  • Ongoing
  • 2023
  • 2019-2022

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