Enterprise Conversational GenAI Market Size, Share & Industry Analysis, By Type (Intelligent Virtual Assistant (IVA) and Generative AI Chatbots), By Technology (Natural Language Processing, Machine Learning and Deep Learning, Automatic Speech Recognition, and Others), By Deployment (On-premise and Cloud), By Business Function (Sales & Marketing, Supply Chain & Operations, Finance & Accounting, Human Resource), By Industry (BFSI, IT & Telecom, Retail & e-Commerce, Healthcare, Government & Public Sector, Media & Entertainment, Education, and Others), and Regional Forecast, 2025-2032

ATTRIBUTE

DETAILS

Study Period

2019-2032

Base Year

2024

Estimated Year

2025

Forecast Period

2025-2032

Historical Period

2019-2023

Growth Rate

CAGR of 30.6% from 2025 to 2032

Unit

Value (USD Billion)

Segmentation

By Type

• Intelligent Virtual Assistant (IVA)
• Generative AI Chatbots

By Technology

• Natural Language Processing
• Machine Learning and Deep Learning
• Automatic Speech Recognition
• Others (Data Mining)

By Deployment

• On-premise
• Cloud 

By Business Function

• Sales & Marketing
• Supply Chain & Operations
• Finance & Accounting
• Human Resource
• IT Service Management

By Industry

• BFSI
• IT & Telecom
• Retail & e-Commerce
• Healthcare
• Government & Public Sector
• Media & Entertainment
• Education
• Others (Hospitality)

By Region

• North America (By Type, By Technology, By Deployment, By Business Function,  By Industry, and By Country)
  • U.S.
  • Canada
  • Mexico
• South America (By Type, By Technology, By Deployment, By Business Function,  By Industry, and By Country)
  • Brazil
  • Argentina
  • Rest of South America
• Europe (By Type, By Technology, By Deployment, By Business Function,  By Industry, and By Country)
  • U.K.
  • Germany
  • Italy
  • France
  • Spain
  • Russia
  • Benelux
  • Nordics
  • Rest of Europe
• Middle East & Africa (By Type, By Technology, By Deployment, By Business Function,  By Industry, and By Country)
  • Turkey
  • Israel
  • GCC
  • South Africa
  • North Africa
  • Rest of Middle East & Africa
• Asia Pacific (By Type, By Technology, By Deployment, By Business Function,  By Industry, and By Country)
  • China
  • Japan
  • India
  • South Korea
  • ASEAN
  • Oceania
  • Rest of Asia Pacific

Companies Profiled in the Report

Cognigy (Germany), Kore.ai (U.S.), Avaamo (U.S.), Salesforce, Inc. (U.S.), Five9, Inc.(U.S.), Microsoft Corporation (U.S.), Google LLC (U.S.), Amazon.com, Inc.,(U.S), Jio Haptik Technologies Ltd (India), Open AI (U.S.), and Others.