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Smart Parcel Locker Market Size, Share & COVID-19 Impact Analysis, By Type (Modular Parcel Locker, Cooling Lockers for Fresh Food, Postal Lockers, and Laundry Lockers), By Deployment (Indoor and Outdoor), By Application (Commercial Buildings, Condos and Apartments, Retail BOPIS, Universities & Colleges, and Others), and Regional Forecast, 2021-2028

Region : Global | Format: PDF | Report ID: FBI104718



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The global smart parcel locker market size was USD 644.8 million in 2020. Based on fortune business insights analysis, the global market exhibited a lower growth of 11.1% in 2020 than the average year-on-year growth during 2017-2020. The market is projected to grow from USD 718.0 million in 2021 to USD 1,630.2 million in 2028 at a CAGR of 12.4% during the 2021-2028 period.

The market size has slightly declined, owing to a lack of demand across all regions amid the pandemic. In the scope, we have included the following key players and their product offerings for commercial and residential applications. For instance, Cleveron 301 is a parcel locker solution provided by Cleveron that can be operated by a smartphone application. Also, KePol parcel lockers are provided by Keba automation solution manufacturer. These products offer higher reliability, enhance customer satisfaction, and facilitate safety for protecting user's postal and logistics.

Smart locker is autonomous technology adopted for the storage and management of online parcels. An increase in the adoption of e-commerce and online shopping platforms with the surge in investment for advanced lockers adoption by the leading players is expected to drive the demand for market growth during the forecast period. The commercial multi-tenant apartments and buildings are highly adopting advanced parcel lockers technology for managing high quantities of parcels of the multiple recipients. Key companies in the market are focused on launching and developing advanced smart lockers solutions. For instance,

  • In June 2021, Pitney Bowes commerce technology solution provider launched its advanced ParcelPoint Smart Lockers solution. The pre-configured flexible solution can be available in customized options to deliver security, safety, and convenience. Pitney Bowes parcel volumes increased to 103 billion in volume globally and is expected to double by 2026.

COVID-19 Impact

Rising Online Purchase amid COVID-19 to Boost Demand

The pandemic of COVID-19 has enhanced the popularity of home delivery and internet orders. The rise of e-commerce and online shopping has increased parcel and package delivery. This rapid expansion has driven the development of a smart system for managing delivered packages in residential complexes, commercial buildings, institutions, and others.

The common perception that several package handlers provide a significant risk of virus transmission has fuelled demand for touch-free parcel delivery. By removing physical signatures, intelligent package lockers assist courier firms, delivery agents, and recipients in maintaining social distance standards. To maintain social distance, the post package locker company monitored three times higher demand in March 2020 than in February 2020. Following the post-pandemic situations, demand for such lockers is anticipated to increase.

Various end-use companies have adopted this solution to reach out to their workforce in remote locations. For instance,

  • In May 2020, Instabox, the Swedish logistics company, expanded its product portfolio in two markets in the Nordic region. The company has received funding of around USD 40 Million in 2020. Instabox had planned to provide a same-day delivery service with the help of hundreds of parcel lockers across the Nordic countries such as Norway and Denmark during the pandemic.

  • In March 2020, TZ Limited collaborated with the US-based biotechnology firm to deploy advanced smart parcel lockers. Using these lockers, the company distributed its key assets such as tablets, laptops, and more to the workforce under the COVID-19 pandemic plans. Thus, the market has witnessed significant growth in the post-pandemic crises.


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Growing Demand for Contactless Smart Cooling Lockers in Foodservice to Surge Market Growth

Grocery, food, and beverage delivery over the internet is growing more common. According to the Digitally Involved Food Shopper survey, over a quarter of the population in the U.S. buys groceries online. It is expected to grow much more in the next few years. Smart cooling lockers are considered a trending technology that is likely to gain popularity in the near future. As a result, several merchants and e-commerce sites have begun to use smart cooling lockers to supply customers with fresh items. This sort of locker has various temperature control technologies that assist preserve and distribute fresh food products to their intended receivers.

The practice of ‘Buying online and picking up in-store (BOPIS) is gaining popularity among merchants. In retail enterprises, smart cooling lockers are used to keep perishable items such as medication, food, plants, beverages, and even cosmetics cold and safe. As a result, as smart cooling lockers become more popular, the market is projected to expand.

Smart cooling lockers are installed to provide consumers with packed meals in a variety of retail enterprises, malls, and fast-food restaurants. Major industry players are developing technology-based smart contactless parcel lockers to limit the spread of the coronavirus. For instance,

  • In April 2021, Lowe home improvement retailer in Canada launched advanced contactless pickup lockers for customers to pick up items purchased online. The advanced lockers are made available in 48 selected Lowe’s stores, and the retailer planned to expand to more stores in the future.

  • In October 2020, NovaDine, an online food ordering software solution provider, launched an advanced parcel locker. The locker provides quick and contactless service for online orders in the restaurants' sector with the additional option of convenient pickup. It helps to increase efficiency and customer satisfaction.


Increasing Adoption of Smart Lockers Across E-commerce Industry Aid the Growth of the Market

The market has grown owing to the increasing usage of technologies for online parcel identification, sorting, and delivering correct delivery in logistic warehouses. Online bought items are now kept in smart lockers in separate areas of a large-scale warehouse to ensure appropriate delivery of the products. For example, Amazon expanded its innovative locker program in September 2019 by installing orange delivery intelligent parcel lockers in various locations across the U.S. Throughout the U.S., the company has installed intelligent parcel lockers in hotel lobbies, supermarkets, and convenience stores. As of September 2019, Amazon has over 10,000 smart lockers installed across the country, and the company has planned to add over 1,000 locations for locker installation every month.

The market is developing owing to an increase in post & parcel applications and the use of digital solutions like smart lockers, smartphones, and smart robots. During the projection period, the post & parcel applications would benefit from rising e-commerce popularity and free shipping and home delivery services. In 2020, e-commerce rose by 4% to reach around USD 26.7 trillion, according to the United Nations Conference on Trade and Development (UNCTAD) report. Increased online retail sales induced this growth amid Covid-19. Thus, such a rapid increase in E-commerce sales and surge in demand by the logistics and warehouses have witnessed potential demand for locker solutions.


Limited Locker Capacity to Hinder Market Growth

The sector is struggling to meet the increasing demand for high-capacity and larger lockers. Even though manufacturers provide customized and all-sized capacity lockers, the market's expansion is expected to be hampered by the scarcity of large-sized smart lockers. Furthermore, the high cost of investment in the internet network, real estate, power, and maintenance, among other things, presents a barrier to technological firms. This is likely to have a negative influence on the smart parcel locker market growth.

Further, small and medium scale organizations could not afford to pay monthly the advanced technology lockers, hindering the market growth.


By Type Analysis

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Modular Parcel Locker is expected to Dominate Market

Based on the type, the market is divided into modular parcel lockers, fresh food cooling lockers, postal lockers, and laundry lockers.

During the projection period, the modular parcel locker is projected to dominate the market. The modular parcel locker has a balanced shelf load, is easy to install packages, and is flexible to use. The demand for this type of locker is also anticipated to be fuelled by its minimal maintenance requirements.

Fresh food cooling lockers are becoming popular as the demand grows in the supermarket, retail, mall, and e-commerce sectors. Cooling lockers are in demand owing to the growing trend of consuming fresh meals. For instance,

  • In May 2020, Koloni, launched a contactless smart locker to reduce COVID-19 contagion that eliminates human contact during parcels and food deliveries. The smart locker combines multi-compartment storage and advanced software to deliver the ability to pick up and deliver orders without the requirement of face-to-face interaction. The technology made it easy for small businesses to function correctly during stay-at-home government orders.

The postal locker is anticipated to showcase substantial growth due to the growing competition among the post and parcel industry. Thus, to remain competitive, the leading parcel handlers adopt advanced parcel delivery technology that propelled postal locker market growth.

By Deployment Analysis

High Convenience Offered by Indoor Locker to Drive Market

Based on the deployment, the global market is bifurcated into indoor and outdoor.

During the projection period, the indoor locker is expected to have a significant market share. Customers can use the inside lockers to store their everyday mail. The lockers are simple to set up and secure against the elements.

Outdoor lockers are expected to become more popular in retail BOPIS. In the future years, this is likely to fuel category expansion.

By Application Analysis

Increasing Parcel Theft Incidence in Commercial Buildings to Surge Market Growth

Based on the application, the market is divided into commercial buildings, condos, apartments, retail BOPIS, universities and colleges, and others (post offices, parking areas, etc.).

During the projection period, the commercial building is expected to lead. The majority of working individuals request items to be delivered to their work addresses. The online order is dispatched and loaded in the office lobbies and mailrooms, putting additional strain on office workers. As a result, business buildings are increasingly using intelligent parcel lockers to enhance convenience and security.

The condos and apartments have the highest share in the market as it provides anytime access and excellent security of the delivered product. Similarly, universities and colleges are implementing advanced parcel lockers to decrease delivered package theft and liability risks for employees and students.


North America Smart Parcel Locker Market Size, 2020 (USD Million)

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The market has been analyzed across five major regions: North America, Europe, Asia Pacific, the Middle East & Africa, and South America.

During the forecast period, North America has the highest share in the global market. This is primarily attributed to a surge in the number of parcel deliveries due to the exponential growth of online shopping across the region. Furthermore, leading e-commerce companies are implementing cutting-edge technologies to develop a convenient shopping experience for their customers. During the forecast period, the U.S. is anticipated to lead the region. According to an NPR/Marist poll survey in 2020, more than two-thirds of Americans have preferred to buy online. Smart lockers are implemented in retail, e-commerce, and shopping malls across the country. For instance,

  • In March 2021, Quadient mail-related, business process automation, and parcel locker solutions provider doubled the smart locker installations in the U.S. in 2020. The company has installed more than 13,000 smart lockers units globally.

During the projected period, Asia Pacific is predicted to grow at a rapid pace. Due to its large population and top e-commerce companies such as Alibaba, JD.com, and Pinduoduo, China is projected to lead the area in the forthcoming years. Furthermore, India's use of parcel lockers is projected to grow with the highest CAGR owing to a surge in government initiatives for advanced technology adoption for post offices. Further, rapid expansion of the e-commerce industry, surge in population, online purchasing patterns, and rising investment by the top players across the region drive the market growth. For instance,

  • In 2020, Quadient smart parcel lockers manufacturer has initiated its patented smart lockers in the Asia Pacific region. The company has patented the lite smart locker model in Japan by making a joint-venture with Yamato Transport.

The increasing dominance of the e-commerce and the logistics industry are projected to drive substantial growth in Europe. During the forecast period, countries like the United Kingdom and Germany have the highest market share. In addition, a number of small businesses are investing in the industry across EU countries. For instance,

  • In June 2021, Quadient smart locker solution provider signed a strategic partnership deal with pickup to provide more than 1,500 automated smart parcel lockers across France. These 1,500 parcel lockers will be installed in local stores and independent shops throughout France as part of the Pickup network. 

The increasing logistics and e-commerce industries in South America is expected to drive the growth during the forthcoming forecast period. In addition, the rising rate of package delivery theft in the region is fuelling demand for secure, intelligent parcel lockers. For example, more than 22,000 cargo thefts were reported in Brazil in 2018. Thus, to avoid parcel delivery theft and secure the packages, demand for the parcel locker increases.

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During the forecast period, the Middle East and Africa region’s market is expected to develop steadily. This is primarily due to a surge in the development of the transportation and logistics industries.


Product Launch & Expansion Strategy to Lead to High Competition among Key Market Players

Key players in the market include Snaile Inc., Quadient, Smartbox Ecommerce Solutions Pvt, Mobiikey Technologies Pvt. Ltd., Package Nexus, Ltd., Abell International Pte. Ltd., among others, are focused on offering advanced solutions. These players are expanding their product portfolio to cater to the increasing needs and requirements of the customer. The players are entering into a strategic partnership and collaboration to grow their businesses across countries.

  • November 2020 – Snaile Inc. entered into a partnership with Usewalter, a Montreal-based smart building SaaS technology provider. The partnership aims to provide parcel delivery and collection notifications for multi-tenant residential buildings across Canada.


  • TZ Limited (New South Wales, Australia)

  • CleverBox Co. (London, U.K.)

  • Smartbox Ecommerce Solutions Pvt. Ltd. (UP, India)

  • Abell International Pte. Ltd. (Singapore)

  • Cleveron  (Viljandi, Estonia)

  • Package Nexus (California, U.S.)

  • Mobiikey Technologies Pvt. Ltd. (Karnataka, India)

  • DeBourgh Manufacturing Co. (Colorado, U.S.)

  • KEBA AG (Linz, Austria)

  • Quadient (Bagneux, France)


  • June 2021 Your Pick-Up-Point (YPUP) has launched an advanced pick-up and parcel locker solution. YPUP offers a fully automated collection and drop-off solution for every workplace, industry, and market sector.

  • April 2021 –  Grubbrr, a commerce automation company, and Frank Mayer, a premier kiosk provider, have made a strategic partnership to develop smart lockers. The company provided smart lockers for restaurants and other retail stores to ensure safety in a post-COVID-19 pandemic. Frank Mayer has provided a contactless smart locker solution for GRUBBRR to pick up orders with a quick and smooth process to save customers and staff time. 

  • November 2020 – American Locker, Inc. completed a partnership with Quadient parcel locker provider for offering advanced parcel pending solutions. The solution helped provide real-time tracking and notify the receiver and offer safe and secure package delivery.

  • September 2020 – Snail Parcel Locker Canadian Company launched rear load smart parcel lockers system for retail and mailroom applications. The company has launched an upgraded rear load automated smart parcel lockers for the growing demand in the retail industry.

  • July 2020 – Quadient launched advanced parcel locker functionality to manage undelivered or missed delivery in the U.K. The solution helped residential buildings for managing daily incoming parcels with automated and secured processes. This is likely to improve the operational efficiency of the company.

  • May 2020 - Instabox Swedish Company launched smart parcel lockers for Nordic Region by seeking growth opportunities.

  • In March 2020 - Eroski launched advanced smart lockers for online food delivery pickers. The smart, safe locker was installed in a hypermarket. The lockers are suitable for all types of refrigerated, frozen, and room temperature food products and guarantee food preservation.


An Infographic Representation of Smart Parcel Locker Market

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The smart parcel locker market research report highlights leading regions worldwide to understand the user better. Furthermore, the market report provides insights into the latest industry and market trends and analyses technologies deployed rapidly globally. It further highlights some of the growth-stimulating factors and restraints, helping the reader gain in-depth knowledge about the market.




Study Period


Base Year


Estimated Year


Forecast Period


Historical Period



Value (USD Million)


Type; Deployment; Application; and Geography

By Type

  • Modular Parcel Locker

  • Cooling Lockers for Fresh Food

  • Postal Lockers

  • Laundry Lockers

By Deployment

  • Indoor

  • Outdoor

By Application

  • Commercial Buildings

  • Condos and Apartments

  • Retail BOPIS

  • Universities and Colleges

  • Others (Post Offices, Parking Areas, etc.)

By Region

  • North America (By Type, By Deployment, By Application, And By Country)

    • U.S. (By Type)

    • Canada (By Type)

    • Mexico (By Type)

  • Europe (By Type, By Deployment, By Application, And By Country)

    • U.K. (By Type)

    • Germany (By Type)

    • France (By Type)

    • Italy (By Type)

    • Spain (By Type)

    • Russia (By Type)

    • Benelux (By Type)

    • Nordics (By Type)

    • Rest of Europe

  • Asia Pacific (By Type, By Deployment, By Application, And By Country)

    • China (By Type)

    • Japan (By Type)

    • India (By Type)

    • South Korea (By Type)

    • ASEAN (By Type)

    • Oceania (By Type)

    • Rest of Asia Pacific

  • The Middle East & Africa (By Type, By Deployment, By Application, And By country)

    • Turkey (By Type)

    • Israel (By Type)

    • GCC (By Type)

    • North Africa (By Type)

    • South Africa (By Type)

    • Rest of the Middle East & Africa

  • South America (By Type, By Deployment, By Application, And By Country)

    • Brazil (By Type)

    • Argentina (By Type)

    • Rest of Latin America

Frequently Asked Questions

The market is projected to reach USD 1,630.2 million by 2028.

In 2020, the market size stood at USD 644.8 million.

The market is projected to grow at a CAGR of 12.4%.

The modular parcel locker is likely to lead the market.

The increasing demand and adoption of advanced parcel lockers in the fastest growing e-commerce industry is escalating the market growth.

Quadient, Snaile Inc., Smartbox Ecommerce Solutions Pvt. Ltd., Abell International Pte. Ltd., Package Nexus, Mobiikey Technologies Pvt. Ltd. are the top players in the market.

North America is expected to hold the highest global share in the market.

Commercial Buildings in the application segment are expected to grow with a CAGR of 11.7%.

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Smart Parcel Locker Market Size, Share and Global Industry Trend Forecast till 2026
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