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Smart Parcel Locker Market Size, Share & COVID-19 Impact Analysis, By Type (Modular Parcel Locker, Cooling Lockers for Fresh Food, Postal Lockers, and Laundry Lockers), By Deployment (Indoor and Outdoor), By Application (Commercial Buildings, Condos and Apartments, Retail BOPIS, Universities & Colleges, and Others), and Regional Forecast, 2020-2027

Region : Global | Format: PDF | Report ID: FBI104718



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The global smart parcel locker market size was USD 580.5 million in 2019. The global impact of COVID-19 has been unprecedented and staggering, with smart parcel lockers witnessing a negative impact on demand across all regions amid the pandemic. Based on our in-depth analysis, the global market will exhibit a lower growth of 11.1% in 2020 compared to the average year-on-year growth during 2016-2019. The market is projected to grow from USD 644.7 million in 2020 to USD 1,438.9 million in 2027 at a CAGR of 12.2% during the 2020-2027 period. The rise in CAGR is attributable to this market’s demand and growth, returning to pre-pandemic levels once the pandemic is over.

Smart parcel locker is an autonomous container technology used for storing and managing online delivered parcels or packages. The surge in e-commerce and online shopping platforms is expected to drive the demand for advanced parcel lockers. The commercial building and multi-tenant apartments are highly adopting this technology to manage high stacks of parcels of multiple recipients. Similarly, the logistics and e-commerce companies are shifting toward adopting smart technologies. For instance, in April 2019, DHL Express collaborated with SwipBox and PostNord to trail the smart locker network in Denmark. The companies aim to expand their network density across Denmark as there is rapid development in the e-commerce sector.

COVID-19 Impact

Rising Online Purchase amid COVID-19 to Boost Demand

The COVID-19 pandemic has exponentially boosted the market trend of home deliveries and online ordering. The growth in e-commerce and online purchasing has augmented parcel and package deliveries. This high growth rate propels the need for a smart solution to manage delivered parcels across residential buildings, offices, commercial buildings, universities, and more. Furthermore, during the pandemic, various lobbies of multi-tenant residential buildings were scattered with parcels of groceries, vegetables, medicines, masks, etc., ordered online. The uptick in online purchases presents a lucrative opportunity to adopt advanced smart parcel lockers during the forecast period.

The general perception of the high risk of virus transmission through multiple parcel handlers has facilitated the demand for touch-free parcel deliveries. The smart parcel lockers help the courier companies, delivery agents, and receivers maintain social distancing norms by eliminating the need for physical signatures. For instance, the InPost parcel locker business witnessed three times more demand in March than February to maintain social distancing. This is likely to boost the demand for such lockers post-pandemic.

Various corporate companies have adopted this solution to reach out to their workforce in remote locations. For instance, in March 2020, the US-based biotechnology firm collaborated with TZ Limited to deploy advanced parcel lockers. Using this, the company distributed its key assets to the workforce such as laptops, tablets, and more, under the COVID-19 contingency plans. Thus, the market is likely to witness significant growth in the post-pandemic crises.


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Growing Demand for Smart Cooling Lockers to Surge Market Growth

The demand for online grocery, food, and beverage delivery is experiencing high growth. As per the Digitally Engaged Food Shopper report, almost a quarter population in the US orders online grocery. It is expected to grow further in the forthcoming years. Smart cooling locker is an emerging technology that is expected to gain traction. Thus, various retailers and e-commerce providers adopt smart cooling lockers to provide fresh products to their customers. This type of locker offers a wide range of temperature control systems that preserve and help deliver fresh food items directly to the recipients.

The buy online, pick up in-store (BOPIS) trend is growing very commonly across the retail shops. To maintain and preserve perishable goods such as medicine, food, flowers, beverages, and even cosmetics, retail stores adopt smart cooling lockers. For instance, in 2017, a New Zealand-based kiwi seller adopted the self-service digital cooling locker to maintain fresh kiwi. Smart technology is helping companies to expand their customer base and cater to the growing demand. Thus, the increasing adoption of smart cooling lockers is expected to drive the smart parcel locker market growth.


Rising Post and Parcel Industry to Boost Market Growth

The post and parcel industry is growing stronger year on year with the adoption of advanced digital solutions. The increasing e-commerce popularity and features such as free shipping and home delivery will boost the post and parcel industry during the forecast period. As per the report by Accenture on the post and parcel industry, the industry witnessed a 40% growth in capital expenditure from 2013 to 2015. Furthermore, according to the Parcel Shipping Index by Pitney Bowes, parcel volume increased by 17% in 2016.  Considering the growing demand, the industry is adopting advanced solutions such as smart parcel lockers.

The industry focuses on enhancing customer satisfaction by adopting smart technology that provides advanced capabilities in ensuring safe and secured delivery. The increasing trend of same-day delivery is further driving the adoption of advanced parcel lockers to manage and track the parcel in real-time. For instance, in March 2020, India Post announced the availability of a digital parcel locker system in case of a postman's absence. This digital locker will send a notification and a one-time password to the recipient for collecting the parcel. Thus, the growing post and parcel industry is likely to fuel the global market growth.


Limited Locker Capacity to Hinder Market Growth

The market is facing challenges in providing high capacity and bigger size lockers. Although the manufacturers offer customized and all-sized capacity lockers, the limited availability of huge-sized smart lockers is likely to hinder the market growth. Furthermore, the companies offering the technology face challenges of the high cost of investment involved in the internet network, real estate, power, maintenance, etc. This is expected to impact the market growth negatively.


By Type Analysis

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Modular Parcel Locker is Expected to Dominate Market

Based on type, the market is segmented into modular parcel lockers, cooling lockers for fresh food, postal lockers, and laundry lockers.

The modular parcel locker segment is expected to dominate during the forecast period. This locker offers distributed shelf load, ease of package installation, and flexible use. Also, its low maintenance need is likely to fuel the demand for this type of locker.

The cooling lockers for the fresh food segment are expected to gain rapid growth owing to the increasing demand for cooling lockers in the grocery and e-commerce sector. The growing trend for fresh food consumption is boosting the demand for cooling lockers.

The postal locker segment is anticipated to showcase steady growth owing to the growing competition in the post and parcel industry. To maintain a competitive edge and capability of handling the ever-increasing parcel delivery, the demand for the postal locker is growing.

The demand for laundry lockers is increasing owing to them providing safe and convenient garment management options. This is likely to boost the segmental growth during the forecast period.

By Deployment Analysis

High Convenience Offered by Indoor Locker to Drive Market

Based on the deployment, the global smart parcel locker market is bifurcated into indoor and outdoor.

The indoor locker segment is anticipated to dominate the smart parcel locker market share during the forecast period. The indoor lockers offer convenience to the customer for handling daily routine parcels. The indoor lockers are easy to install and are safe from the external environment.

The demand for outdoor lockers is likely to grow in retail BOPIS. This is expected to drive the segment growth in the forthcoming years.

By Application Analysis

Increasing Parcel Theft Incidence in Commercial Buildings to Surge Market Growth

Based on application, the market is categorized into commercial buildings, condos, and apartments, retail BOPIS, universities and colleges, others (post offices, parking areas, etc.).

The commercial building segment is expected to lead during the forecast period. Majority of working people order packages to their office addresses. The online purchase is delivered and stacked in the office lobbies and mailrooms, creating more load on office staff for its security.  Thus, to provide convenience and security, commercial buildings are highly adopting smart parcel lockers.

The condos and apartments segment is expected to showcase significant growth as the smart locker offers any-time access and high security of the delivered product. Similarly, the universities and colleges are adopting smart parcel lockers to reduce delivered package theft and liabilities of staff and students. 

The retail BOPIS segment is expected to gain rapid growth during the forecast period due to increasing online grocery shopping. The retail BOPIS is gaining traction as customers can conveniently pick up the online ordered parcel from the nearby shop. This leads to reduced waiting time, low extra delivery charges, missed deliveries, and theft. This is likely to boost the segmental growth during the forecast period.


North America Smart Parcel Locker Market Size, 2019 (USD Million)

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By region, the market has been analyzed across five major regions, namely North America, Europe, Asia Pacific, the Middle East & Africa, and South America.

North America is expected to dominate the market during the forecast period. The growing demand for online shopping is expected to increase parcel deliveries in the region. Furthermore, prominent e-commerce companies are adopting advanced technology to provide a better and convenient customer experience. The US is likely to lead the region during the forecast period. As per the NPR/Marist Poll, over two-thirds of Americans prefer online shopping. 

Asia Pacific is expected to showcase remarkable growth during the forecast period. China is likely to lead the region due to a vast population and leading e-commerce providers such as Alibaba, JD.com., and Pinduoduo. Furthermore, India is expected to grow rapidly with considerable support from the government and post offices for adopting smart parcel lockers. Various key players are highly investing in the country considering the growing e-commerce business, population, and online shopping trends. For instance, in 2016, Smartbox Ecommerce Solutions Pvt. Ltd. announced expanding its smart parcel lockers in 1,000 locations across 8 major cities of India.

Europe is expected to hold the second position owing to the dominance of the e-commerce and the logistics industry. Countries such as the U.K. and Germany are expected to dominate the market share during the forecast period. Further, various small and startup companies are investing in the market. For instance, a Swedish company named Instabox launched smart parcel lockers in the Nordic Region, considering the growing opportunities.

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South America is anticipated to showcase significant growth during the forecast period due to its growing logistics and e-commerce industry. Also, the growing package theft in the region is driving the demand for secured smart parcel lockers. For instance, in 2018, Brazil recorded more than 22,000 cargo thefts.

The market in the Middle East and Africa is anticipated to witness steady growth in the forthcoming years. The presence of developed transportation and logistics sector, and a tech-savvy young population, is expected to boost online shopping and e-commerce business.


New Product Launch & Expansion to Lead to High Competition Among Key Market Players

The key players such as Quadient, Snaile Inc., Smartbox Ecommerce Solutions Pvt. Ltd., Abell International Pte. Ltd., Package Nexus, Mobiikey Technologies Pvt. Ltd., DeBourgh Manufacturing Co., KEBA AG, and RENOME group, among others, are focused on offering new and innovative solutions for these lockers. These players are expanding their product portfolio to cater to the increasing needs and requirements of the customer. The players are entering into a strategic partnership and collaboration to expand their businesses across countries.

July 2020 – Quadient announced the launch of an intelligent parcel locker with parcel pending functionality in the UK to manage undelivered or missed delivery. The solution helps multi-tenant residential buildings to manage daily incoming parcels using automated and secured processes. This is likely to improve the operational efficiency of the company.

November 2020 – Snaile Inc. announced a partnership with Usewalter, a Montreal-based smart building SaaS technology provider. The companies aim to provide parcel delivery and collection notifications for multi-residential buildings across Canada through the partnership.

List of Key Companies Profiled:

  • TZ Limited (New South Wales, Australia)

  • CleverBox Co. (London, UK)

  • Smartbox Ecommerce Solutions Pvt. Ltd. (UP, India)

  • Abell International Pte. Ltd. (Singapore)

  • Package Nexus (California, United States)

  • Mobiikey Technologies Pvt. Ltd. (Karnataka, India)

  • DeBourgh Manufacturing Co. (Colorado, United States)

  • KEBA AG (Linz, Austria)

  • Quadient (Bagneux, France)

  • RENOME group (New York, United States)

  • Vlocker (Colorado, United States)

  • ALPHA Corporation (Virginia, United States)

  • Kern Limited (UK)

  • Shenzhen Zhilai Sci & Tech Co., Ltd. (China)

  • Patterson Pope (Carolina, United States)

  • Snaile Inc. (Ontario, Canada)

  • American Locker (Texas, United States)

  • Parcel Port Solutions, Inc. (Ontario, Canada)


  • February 2018 – Package Nexus announced its Smart Locker 2.0 expansion with the launch of refrigerated lockers to keep the grocery and food items fresh. The new locker offers storing beverages, perishable food, and drugs freshly for a longer period with temperature control between 34 to 44 degrees Fahrenheit.

  • November 2020 – American Locker, Inc. announced a collaboration with parcel locker provider Quadient to offer an advanced parcel pending solution. The solution will offer real-time tracking and notify the receiver and offer safe and secure package delivery.


An Infographic Representation of Smart Parcel Locker Market

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The smart parcel locker market research report highlights leading regions across the world to offer a better understanding to the user. Furthermore, the report provides insights into the latest industry growth trends and analyzes technologies that are being deployed at a rapid pace at the global level. It further highlights some of the drivers and restraints, helping the reader gain in-depth knowledge about the market.




Study Period


Base Year


Forecast Period


Historical Period



  Value (USD million)


  Type; Deployment; Application; and Region

By Type

  • Modular Parcel Locker

  • Cooling Lockers for Fresh Food

  • Postal Lockers

  • Laundry Lockers         

By Deployment

  • Indoor

  • Outdoor

By Application

  • Commercial Buildings

  • Condos and Apartments

  • Retail BOPIS

  • Universities and Colleges

  • Others (Post Offices, Parking Areas, etc.)

By Region

  • (Type; Deployment; Application; and Country) 

  • North America (Deployment; Type; Application; and Country)

    • United States (By Type)

    • Canada (By Type)

    • Mexico (By Type)

  • South America (Deployment; Type; Application; and Country)

    • Brazil (By Type)

    • Argentina (By Type)

    • Rest of South America

  • Europe (Deployment; Type; Application; and Country)

    • UK (By Type)

    • Germany (By Type)

    • France (By Type)

    • Italy (By Type)

    • Spain (By Type)

    • Russia (By Type)

    • Benelux (By Type)

    • Nordics (By Type)

    • Rest of Europe

  • The Middle East & Africa (Deployment; Type; Application; and Country)

    • Turkey (By Type)

    • Israel (By Type)

    • GCC (By Type)

    • North Africa (By Type)

    • South Africa (By Type)

    • Rest of the Middle East & Africa

  • Asia Pacific (Deployment; Type; Application; and Country)

    • Japan (By Type)

    • China (By Type)

    • India (By Type)

    • South Korea (By Type)

    • ASEAN (By Type)

    • Oceania (By Type)

    • Rest of Asia Pacific

Frequently Asked Questions

According to Fortune Business Insights, the global market size is projected to reach USD 1,438.9 million by 2027.

In 2019, the market stood at USD 580.5 million.

The market is projected to grow at a CAGR of 12.2% during the forecast period.

Based on application, the commercial building segment is expected to be the leading segment in the market.

The rapidly growing post and parcel industry is the key factor driving the market growth.

Quadient, Snaile Inc., Smartbox Ecommerce Solutions Pvt. Ltd., Abell International Pte. Ltd., Package Nexus, Mobiikey Technologies Pvt. Ltd., DeBourgh Manufacturing Co., KEBA AG, and RENOME group, among others, are the top players in the market.

North America is expected to hold the highest market share.

Asia Pacific is expected to grow at the highest CAGR during the forecast period

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Smart Parcel Locker Market Size, Share and Global Industry Trend Forecast till 2026
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