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Speech Analytics Market Size, Share & Industry Analysis, By Deployment (Cloud and On-premise), By Application (Sentimental Analysis, Compliance Monitoring, Agent Performance Monitoring, Customer Experience Management, and Others (Coaching and Social Media Analytics)), By Enterprise Type (SMEs and Large Enterprise), By End-user (IT & Telecom, BFSI, Healthcare, Retail & E-commerce, Travel & Hospitality, and Other (Government, Legal, and Automotive)), and Regional Forecast, 2025-2032

Last Updated: June 30, 2025 | Format: PDF | Report ID: FBI108836

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Speech Analytics Key Players Market Share/Ranking, 2024
  5. Global Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other (Government, Legal, Automotive.)
    6. By Region (USD)
      1. North America
      2. Europe
      3. Asia Pacific
      4. Middle East & Africa
      5. South America
  6. North America Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other
    6. By Country (USD)
      1. United States
        1. By End-user
      2. Canada
        1. By End-user
      3. Mexico
        1. By End-user
  7. Europe Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other
    6. By Country (USD)
      1. United Kingdom
        1. By End-user
      2. Germany
        1. By End-user
      3. France
        1. By End-user
      4. Italy
        1. By End-user
      5. Spain
        1. By End-user
      6. Russia
        1. By End-user
      7. Benelux
        1. By End-user
      8. Nordics
        1. By End-user
      9. Rest of Europe
  8. Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other
    6. By Country (USD)
      1. China
        1. By End-user
      2. India
        1. By End-user
      3. Japan
        1. By End-user
      4. South Korea
        1. By End-user
      5. ASEAN
        1. By End-user
      6. Oceania
        1. By End-user
      7. Rest of Asia Pacific
  9. Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other
    6. By Country (USD)
      1. Turkey
        1. By End-user
      2. Israel
        1. By End-user
      3. GCC
        1. By End-user
      4. North Africa
        1. By End-user
      5. South Africa
        1. By End-user
      6. Rest of MEA
  10. South America Speech Analytics Market Size Estimates and Forecasts, By Segments, 2019-2032
    1. Key Findings
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Application (USD)
      1. Sentimental Analysis
      2. Compliance Monitoring
      3. Agent Performance Monitoring
      4. Customer Experience Management
      5. Others (Coaching, Social media analytics.)
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprise
    5. By End-user (USD)
      1. IT & Telecom
      2. BFSI
      3. Healthcare
      4. Retail
      5. Travel & Hospitality
      6. Other
    6. By Country (USD)
      1. Brazil
        1. By End-user
      2. Argentina
        1. By End-user
      3. Rest of South America
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Verint Systems Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. NICE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. Avaya
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Genesys
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. Open Text Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Uniphore
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. CallMiner
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Talkdesk
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Amazon Web Services, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. LiveVox, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
  12. Key Takeaways
Read Less

Figure 1: Global Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 2: Global Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 3: Global Speech Analytics Market Revenue Share (%), By Application, 2019 – 2032

Figure 4: Global Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 5: Global Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 6: Global Speech Analytics Market Revenue Share (%), By Region, 2024 and 2032

Figure 7: North America Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 8: North America Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 9: North America Speech Analytics Market Revenue Share (%), By Application, 2024 and 2032

Figure 10: North America Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 11: North America Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 12: North America Speech Analytics Market Revenue Share (%), By Country, 2024 and 2032

Figure 13: Europe Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 14: Europe Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 15: Europe Speech Analytics Market Revenue Share (%), By Application, 2024 and 2032

Figure 16: Europe Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 17: Europe Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 18: Europe Speech Analytics Market Revenue Share (%), By Country, 2024 and 2032

Figure 19: Asia Pacific Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 20: Asia Pacific Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 21: Asia Pacific Speech Analytics Market Revenue Share (%), By Application, 2024 and 2032

Figure 22: Asia Pacific Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 23: Asia Pacific Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 24: Asia Pacific Speech Analytics Market Revenue Share (%), By Country, 2024 and 2032

Figure 25: Middle East & Africa Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 26: Middle East & Africa Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 27: Middle East & Africa Speech Analytics Market Revenue Share (%), By Application, 2024 and 2032

Figure 28: Middle East & Africa Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 29: Middle East & Africa Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 30: Middle East & Africa Speech Analytics Market Revenue Share (%), By Country, 2024 and 2032

Figure 31: South America Speech Analytics Market Revenue Share (%), 2024 and 2032

Figure 32: South America Speech Analytics Market Revenue Share (%), By Deployment, 2024 and 2032

Figure 33: South America Speech Analytics Market Revenue Share (%), By Application, 2024 and 2032

Figure 34: South America Speech Analytics Market Revenue Share (%), By Enterprise Type, 2024 and 2032

Figure 35: South America Speech Analytics Market Revenue Share (%), By End-user, 2024 and 2032

Figure 36: South America Speech Analytics Market Revenue Share (%), By Country, 2024 and 2032

Figure 37: Global Speech Analytics Key Players' Market Share/Ranking (%), 2024

Table 1: Global Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 2: Global Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 3: Global Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 4: Global Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 5: Global Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 6: Global Speech Analytics Market Size Estimates and Forecasts, By Region, 2019 – 2032

Table 7: North America Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 8: North America Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 9: North America Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 10: North America Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 11: North America Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 12: North America Speech Analytics Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 13: U.S. Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 14: Canada Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 15: Mexico Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 16: Europe Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 17: Europe Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 18: Europe Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 19: Europe Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 20: Europe Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 21: Europe Speech Analytics Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 22: United Kingdom Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 23: Germany Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 24: France Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 25: Italy Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 26: Spain Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 27: Russia Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 28: Benelux Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 29: Nordics Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 30: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 31: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 32: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 33: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 34: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 35: Asia Pacific Speech Analytics Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 36: China Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 37: India Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 38: Japan Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 39: South Korea Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 40: ASEAN Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 41: Oceania Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 42: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 43: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 44: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 45: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 46: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 47: Middle East & Africa Speech Analytics Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 48: Turkey Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 49: Israel Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 50: GCC Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 51: North Africa Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 52: South Africa Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 53: South America Speech Analytics Market Size Estimates and Forecasts, 2019 – 2032

Table 54: South America Speech Analytics Market Size Estimates and Forecasts, By Deployment, 2019 – 2032

Table 55: South America Speech Analytics Market Size Estimates and Forecasts, By Application, 2019 – 2032

Table 56: South America Speech Analytics Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2032

Table 57: South America Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 58: South America Speech Analytics Market Size Estimates and Forecasts, By Country, 2019 – 2032

Table 59: Brazil Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Table 60: Argentina Speech Analytics Market Size Estimates and Forecasts, By End-user, 2019 – 2032

Speech Analytics Market Size, Share and Global Industry Trend Forecast till 2032
  • 2019-2032
  • 2024
  • 2019-2023
  • 150
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