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Artificial Intelligence in Workplace Market Size, Share, and COVID-19 Impact Analysis, By Technology (Machine Learning, Natural Language Processing, Voice Recognition, Image Recognition, and Context-Aware Computing), By Vertical (IT and Telecommunication, Manufacturing, BFSI, Transportation and Automotive, and Others), Regional Forecast, 2024-2032

Region :Global | Report ID: FBI107179 | Status : Ongoing



Artificial Intelligence (AI) is a technology software with decision-making capability, taking desired actions and other intelligence qualities equivalent to a human brain. Thus, AI is changing every side of life, and working life is not excluded from it.  

Artificial intelligence technology can play a prominent role everywhere in the working environment, from how the candidate is recruited to job training and assessing team member performance. Thus, businesses are using artificial intelligence to enhance their employee's productivity. One of the significant advantages of AI is that it takes care of repetitive tasks so that employees can focus on complex and critical solutions.

For instance, the use of chatbots where there are day-to-day and direct communications with customers is required to give quick, accurate on-the-spot solutions. Thus, it helps in improving customer experience.

Impact of COVID-19 on Artificial Intelligence in Workplace:

The pandemic has forced the population and industry to shift to the virtual mode due to safety issues. Thus, this gave rise to the expansion of digitalization and technology worldwide.

The outbreak of COVID-19 gave rise to concerns about social distancing and automation, resulting in societies and organizations adopting digitization. Investment in software and technologies such as machine learning and artificial intelligence along with research and development became primary for organizations. Thus, there was higher implementation of artificial intelligence technology in organizations so that even remote working won't affect employee productivity.

According to Stanford University's survey, 85% of businesses have highly accelerated their productivity by implementing digital technologies such as AI and machine learning. Further, organizations are also looking for innovations that could accelerate growth in the market.

Key Insights:

The report will cover the following key insights:

  • Micro & macroeconomic indicators

  • Drivers, restraints, trends, and opportunities

  • Business strategies adopted by the players

  • Impact of COVID-19 on AI in the workplace

Analysis by Technology: 

Machine learning is the evolution of computer systems that enable employees to learn algorithms and analyze data to discover inferences from patterns without specific instructions. It can be used in personalizing customer service, which will help in gaining customer loyalty, automating finance, detecting fraud, maintaining a smooth supply chain, and many others.

For instance, chatbots are an excellent example that enable a natural discussion to respond to questions. Moreover, it can also be used for introductory sessions with new candidates, scheduling interviews, and carrying out the onboarding process.

Regional Analysis:

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The artificial intelligence in workplace market is divided into five regions, North America, the Middle East & Africa, South America, Asia Pacific, and Europe.

Due to significant technological developments, the North America region will be the prominent player in applying AI in workplace. AI will lead to higher productivity levels, human skillsets, specialized job roles, and others. It will also boost human skills such as human creativity, critical problem-solving, and quantitative skillsets.

North America also has the presence of big tech giants such as Intel, IBM, Google, and many others, helping to boost economic growth, thus making it a global leader in the use of artificial intelligence in the workplace.

The distribution of artificial intelligence in the workplace market by region is as follows:

  • North America – 30%

  • South America – 15%

  • Europe – 20%

  • Middle East and Africa – 10%

  • Asia-Pacific – 25%

Key players:

The report includes key players such as Intel, IBM, Nvidia, Samsung Electronics, CISCO, Oracle, Baidu Inc., Siemens AG, General Electric, Google, Microsoft, Amazon, and many others.


By Technology

By Vertical

By Geography

  • Machine Learning

  • Natural Language Processing

  • Voice Recognition

  • Image Recognition

  • Context-Aware Computing 


  • IT and Telecommunication

  • Manufacturing

  • BFSI

  • Transportation and Automotive

  • Others (Retail, Healthcare)

  • North America (U.S., Mexico, and Canada)

  • Europe (U.K., Germany, France, Italy, Spain, and the Rest of Europe)

  • Asia Pacific (India, Japan, China, Australia, South Korea, and the Rest of APAC)

  • Middle East & Africa (UAE, South Africa, Saudi Arabia, and the Rest of MEA)

  • South America (Brazil, Argentina, and the Rest of South America)

Key Industry Developments: 

  • October 2022 – Google announced a new series of AI tools and a translation hub, making it easier for organizations to introduce AI into their business environment. The vertex AI automated machine learning platform is a computer vision version.

  • September 2022 – Intel Corporation announced to launch many advancements, such as AI for the current and future workforce, by this year-end to improve workforce skillsets. AI for the workforce develops artificial intelligence skills for current and prospective employees. Intel provided over 500 hours of AI solutions, AI certifications, and prevailing courses to community college students.

  • Ongoing
  • 2023
  • 2019-2022

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