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Aviation Crew Management System Market Size, Share & COVID-19 Impact Analysis, By Solution (Hardware, Software (On-Cloud and Server Based), and Services), By Application (Planning, Training, Tracking, Crew Operation, and Others), and Regional Forecast, 2021 – 2028

Region : Global | Format: PDF | Report ID: FBI103523



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The global aviation crew management system market size was USD 1.73 billion in 2020. The market is projected to grow from USD 1.79 billion in 2021 to USD 3.15 billion in 2028 at a CAGR of 8.41% in the 2021-2028 period. The global impact of COVID-19 has been unmatched and staggering, with the aviation crew management system witnessing a negative impact on demand across all the regions amid the pandemic. Based on our industry analysis, the global market exhibited a decline of 16.8% in 2020 compared to the average year-on-year growth during 2017-2019. The sudden rise in CAGR is attributable to the market’s growth and demand returning to pre-pandemic levels once the pandemic is over.


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Commercial aviation crew management is a system that uses all its resources such as equipment, procedures, and people effectively for a safe and efficient flight operation. It consists of two categories, planning and recovery. Planning includes flight management, crew scheduling, and aircraft routing, whereas recovery includes planning for irregular operations, crew recovery, and hiring. Furthermore, it performs various functions such as crew manning, sick, vacation and absence management, crew training, special capability and credentials management, and contract rules management.  Additionally, due to the growing demand for the crew management system, key players have increased their focus on investing in R&D activities to develop improved crew management systems.

Furthermore, in December 2020, Boeing announced a 10-year agreement with Frontier Airlines, a North American carrier, for implementing a new range of crew, flight-planning and operations tools to enhance airline efficiency.

Flight Suspension Coupled with Terminated Hiring During Pandemic to Decline Market Growth

The pandemic resulted in government restrictions on air travel, trade, and business activities. The disruption in the aviation industry due to the COVID-19 outbreak has significantly impacted the commercial aviation crew management system worldwide.  Moreover, reduced air passenger traffic during the COVID-19 pandemic has decreased the demand for crew management systems.

  • According to Airports council international (ACI) report, up to 46 million jobs are at risk due to the COVID-19 aviation downturn. It includes highly skilled aviation roles, supply chain in construction, catering supplies, professional services, and similar functions required in the aviation sector.

  • Due to the pandemic, airlines have cut back on flights due to border restrictions and decreased air travel.

However, according to the air transport action group (ATAG), about 46,400 special cargo aircraft delivered 1.5 million tons of cargo, largely medical equipment, to areas in need during the peak of the pandemic reaction. Furthermore, after the government restrictions on international travel, around 39,200 special flights flew to return stranded citizens to their home country.


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Rising Adoption of Handheld Devices to Bolster Market Development

The commercial aircraft crew management systems market is divided into three categories such as cellphones, personal computers (PCS), and tablets. In the future years, the tablet market is predicted to increase at the fastest rate. This increase can be ascribed to the use of tablets by cabin crew to eliminate complicated and time-consuming paper-based/manual operations while conducting routine tasks like meal delivery and effective passenger management.


Growing Demand for Professional Automated Systems to Aid Market Growth

This market is primarily driven by the rising demand for more automated systems in order to achieve operational efficiency. The global demand for these systems is being boosted by rising air traffic and expanding airline fleets. Furthermore, the growing demand for professional automated systems to enable quick decision-making is a major driver of the worldwide market. This market is predicted to grow globally due to increased research and development initiatives performed by various government and non-government organizations worldwide. This industry is rising due to increased investments and growing demand from multiple airlines, airport authorities, governments, and airline service providers. These factors may drive the aviation crew management system market growth.

Increasing Need for Enhancing Flight Safety to Boost Market Growth

The aviation crew management system industry is driven by air travellers’ demand for flight safety. The increase in air traffic drives the improvement of safety. Furthermore, the introduction of digital solutions, cloud-based services, advanced electronics, and advanced navigation equipment has played a major role in the growth of the market. Additionally, key players are focused on R&D for technologies such as digital monitoring data. Visual recording equipment to reduce the risk of human error propels the market.

  • In 2018, Etihad Airways will use the partnership to integrate Crew Pairing, Rostering, and Fatigue Risk Management tools to improve planning, crew satisfaction, and cost savings. These systems, provided by Boeing subsidiary Jeppesen and driven by Boeing AnalytX, provide airlines with enhanced optimization and analysis.


Lack of Skilled Resources and Limited Investment to Impede Market Growth

It is claimed that skilled resources will be scarce, which is expected to slow down the pace at which aviation crew management system. Also, this technology is highly capital intensive, which is further expected to substantially hamper this industry's growth.


By Solution Analysis

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Software Segment to Witness Fast Pace Growth Owing to Rising Advanced On-cloud Software Demand

Based on the solution, this industry is divided into hardware, software, and solution. The software segment is further sub-divided into on-cloud and server-based.

The software segment is projected to be the fastest-growing segment during the forecast period. This growth is due to the rising demand for an advanced on-cloud software solution. This technology allows users to access data on any platform, such as tablets, personal computers, or smartphones. The crew management is handled by using aviation crew management system apps. The crew management software acts as a medium for exchanging technical information. The scheduling, training, and signing on and off personnel are handled by centralized aviation crew management software, leading to high adoption of this software among airline authorities and aviation service providers.

The hardware segment of this market held a significant value share in 2020. This large share is attributed to the increase in the adoption of aviation crew management systems to enhance the efficiency of crew optimization. In addition to this, the growing smart airport projects are expected to boost the segment growth during the projection period.

The services segment will witness the second-highest CAGR during 2021-2028. This growth is accredited to the increased presence of multiple local and regional airport service providers in a developed and developing region. Moreover, the demand for modern management services increases to make airport operations more cost-effective.

By Application Analysis

Contraband Detection Equipment to Grow at Faster Pace

Based on application, this market is classified into planning, training, tracking, crew operation, and others.

The crew operation application segment witnesses the highest compound annual market growth during the forecast period. This growth is accredited to the growing need to optimize pilot and crew operations to reduce overall aircraft operating costs.

The planning segment registered the largest aviation crew management system market share in 2020 due to growing air travel and maintaining steady operation flow.


North America Aviation Crew Management System Market Size, 2020 (USD Billion)

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The global market is segmented into North America, Europe, Asia Pacific, the Middle East & Africa, and the rest of the world.

North America is anticipated to witness the highest growth in the crew management system market. The presence of a large aircraft fleet and the world’s top airline operators’ increases government spending in the aviation sector propels the market in the region.

Europe is expected to witness moderate growth in the market. The growth in the region is due to an increase in air passengers, procurement of new aircraft, and adoption of new aviation rules by the government. Furthermore, in June 2020, the European aviation safety agency (EASA) adopted and updated the guidelines for crew members operating in high-risk areas.

Asia Pacific is anticipated to show long-term growth prospects during the forecast period. The growth is attributed to the growing economy, significant demand for travel from countries such as China, India, South Korea, and others. According to IATA, China is expected to become the largest aviation market by 2024, surpassing the U.S. Such developments drive the aviation crew management systems market in the region.

The market in the Middle East will showcase healthy growth in the region is due to the presence of high net worth in the region, rise in travel and business opportunities, new procurement plans. In November 2019, a low-cost carrier based in UAE AirArabia ordered 170 Airbus A320 aircraft. Thus the demand for commercial aircraft will anticipate the growth of aviation crew management systems. In the Rest of the world, the market will register significant growth during the forecast period. The growth in the region is due to modernization plans of aircraft fleet, increase in travel and tourism & rise in a business opportunity in the region.


Constant Product Optimization and Digital Crew Management Solution Adopted by CAE Inc. to Endure its Position

CAE Inc. is a pioneer in providing crew management services to airlines and aircraft operators. It provides a robust aviation crew management system, training and operation services, and software. The constant advancement in crew operation, crew engagement, and crew optimization by CAE Inc. support the company to withstand its position in the global market. Furthermore, aero joins CAE Inc., which will further help the company grow globally and help operators worldwide for a smooth crew management and training solution.

Several other market players have increased their focus on adopting advanced technologies, such as cloud-based software, data-driven crew management solutions, and digital crew management service to enhance the market position for the aviation crew management system.


  • Sabre GLBL Inc. (U.S.)

  • Hexaware Technologies Limited (India)

  • IBS Software Services Pvt. Ltd. (India)

  • Hitit (Turkey)

  • Jepessen (U.S.)

  • Lufthansa Systems GmbH & Co. KG (Germany)

  • S.A. Blue One Management N.V. (Belgium)

  • PDC A/S (U.K.)

  • CAE Inc. (Canada)

  • Intelisys Aviation Systems Inc. (Canada)

  • AIMS, Inc. (U.S.)

  • LAMINAAR Aviation Infotech Pte. Ltd. (Singapore)

  • NAVBLUE (Canada)

  • Advanced Optimization System, Inc. (U.S.)

  • Maureva Ltd (Africa)


  • January 2021 – CAE announced a partnership with the LOSA collaborative to improve and enhance pilot training and aviation safety. CAE’s training data will allow operators, instructional systems designers, and safety & quality practitioners to focus their work on data-driven threats to aviation safety.

  • April 2021 – Singapore airlines announced its successful migration to Sabre’s advanced crew management solution. The airline will track all crew operations from one holistic, real-time crew management system.


An Infographic Representation of Commercial Aviation Crew Management Systems Market

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The market research report provides a detailed market analysis. It focuses on key aspects such as key manufacturers, market segmentation, solutions, demanding technologies, and applications. Moreover, the report offers insights into the aviation crew management system market trends and highlights key industry developments. In addition to the factors mentioned above, the market report encompasses several direct and indirect factors that have contributed to the market's growth over recent years.

Report Scope & Segmentation



Study Period


Base Year


 Estimated Year


Forecast Period


Historical Period



Value (USD Billion)


Solution; Application; and Geography

By Solution

  • Hardware

  • Software

    • On - Cloud

    • Server Based

  • Services

By Application

  • Planning

  • Training

  • Tracking

  • Crew Operation

  • Others

By Geography


  • North America (By Solution, Application, and Country)

    • U.S. (By Application)

    • Canada (By Application)

  • Europe (By Solution, Application, and Country)

    • U.K. (By Application)

    • Germany (By Application)

    • France (By Application)

    • Rest of Europe (By Application)

  • Asia Pacific (By Solution, Application, and Country)

    • China (By Application)

    • India (By Application)

    • Japan (By Application)

    • Rest of Asia Pacific (By Application)

  • Middle East (By Solution, Application, and Country)

    • UAE (By Application)

    • Saudi Arabia (By Application)

    • Rest of the Middle East (By Application)

  • Rest of the World (By Solution, Application, and Country)

    • Latin America (By Application)

    • Africa (By Application)

Frequently Asked Questions

Fortune Business Insights says that the global market size was USD 1.73 billion in 2020 and is projected to reach USD 3.15 billion by 2028.

Registering a CAGR of 8.41%, the market will exhibit steady growth in the forecast period (2021-2028).

The software solution segment is the leading segment in the market

CAE Inc. is the leading player in the global market.

North America dominated the market in terms of share in 2020.

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