Crisis Management Software Market Size, Share, and Industry Analysis By Deployment (Cloud and On-premises), By Enterprise Type (SMEs and Large Enterprises), By Industry (Government and Defense, Healthcare, IT and Telecom, BFSI, Energy and Utility, and Educational Institutes, and Others), and Regional Forecast till 2032

The global crisis management software market is witnessing significant growth as it provides real-time communication among team members, stakeholders, and emergency responders, ensuring that everyone is informed and coordinated during a crisis. Furthermore, the software can send automated alerts and notifications via multiple channels, including SMS, email, and push notifications, ensuring timely dissemination of critical information. These factors play an important role in driving the global market growth.

Impact of Generative AI on the Crisis Management Software Market

The adoption of generative AI significantly drives the market by enhancing the capabilities of these solutions and improving overall crisis response and management. AI algorithms can help organizations generate detailed post-crisis reports, analyzing the response and identifying areas for improvement. This helps organizations learn from past crises and improve their response strategies. AI systems can store and analyze data from past crises to provide insights and recommendations for future crisis management planning.

Crisis Management Software Market Driver

Rising Demand for Efficient Resource Management Software among Enterprises Drives Market Growth

Crisis management software helps in the efficient allocation and tracking of resources, ensuring that essential supplies and personnel are deployed where they are needed most. It streamlines logistics by coordinating the movement of resources and personnel, reducing delays and improving response times. The software ensures that all actions taken during a crisis are documented and compliant with regulatory requirements, minimizing legal risks post crisis. Owing to these benefits, the software is being increasingly adopted in several organizations, which drives the market growth.

• In May 2023, Everbridge, Inc. engaged into a partnership with Samdesk, a provider of AI-powered crisis detection solution. Through this collaboration, Everbridge aims to integrate its critical event management (CEM) solution with Samdesk’s crisis detection to provide alerts to security teams of enterprise before, during, and after critical events

Crisis Management Software Market Restraint

High Implementation Cost and Lack of Skilled Personnel May Hinder Market Growth

The implementation cost of crisis management software can be costly, depending on the size of an enterprise and number of workforce. Thus, it is very important for an enterprise to consider the cost of ongoing maintenance and support and implementation. Besides, there is a lack of skilled personnel for the proper configuration, installation, and management of software. These factors may hinder the market growth.

Crisis Management Software Market Opportunity

Growing Integration of Advanced Technology in the Software to Boost the Market

Advanced technologies such as artificial intelligence (AI), machine learning (ML) and big data are increasingly adopted in crisis management software. These technologies can integrate data from various sources (social media, sensors, and reports) to give a comprehensive view of the crisis. This holistic approach improves situational awareness and response strategies. Thus, the integration of these advanced technologies in the software is anticipated to create lucrative opportunities for market players and propel the market growth during the forecast period.  For instance,

• In March 2021, Suez Canal was blocked for six days. During this time, AI tools were used to analyze social media sentiment and global trade data to help businesses manage crisis communication aspects of the situation.

Segmentation

Key Insights

The report covers the following key insights:

• Micro Macro Economic Indicators
• Drivers, Restraints, Trends, and Opportunities
• Business Strategies Adopted by Key Players
• Impact of Generative AI on the Global Crisis Management Software Market
• Consolidated SWOT Analysis of Key Players

Analysis by Deployment

By deployment, the market is categorized into cloud and on-premises.

The cloud segment holds the largest share of the crisis management software market, owing to its flexibility, scalability, and cost-effectiveness. Cloud enables an enterprise to access its crisis management system from any location, which makes it easy to share information in real-time when there is crisis. This factor plays an important role in fueling the market growth.

Analysis by Enterprise Type

Based on enterprise type, the market is segmented into SMEs and large enterprises.

The large enterprises segment accounts for the largest share of the crisis management software market. Large enterprises have much larger assets and critical information, owing to which they require robust software solutions to protect their assets. Furthermore, these solutions provide enterprise-grade features such as real-time monitoring and reporting, integrated security and operational features, disaster recovery and business continuity, emergency management, compliance-based security solutions and others. Owing to these features, this software is majorly adopted in large enterprises.

Analysis by Industry

By industry, the market is segmented into government and defense, healthcare, IT and telecom, BFSI, energy and utility, and educational institutes, and others.

The government and defense segment captures the largest share of the market. As they focuses on improving the response, preparedness, and recovery abilities of governmental and defense institutions during emergencies and crises. This software helps government and defense institutions in mitigating risks related with terrorist attacks, natural disasters, cyber threats, and other emergencies. Owing to these features, government and defense institutions invest heavily in these technologies to protect citizens and maintain public safety. For instance,

• In Saudi Arabia, there are various ongoing ambitious projects under the Saudi Vision 2030. The government plans to adopt crisis management software, owing to their plan of disaster preparedness.

Regional Analysis

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By region, the market has been studied across Europe, North America, Asia Pacific, South America, and the Middle East & Africa.

North America accounted for the largest share of the global crisis management software market in 2023. The growth of the market in the region is due to increasing demand for software solutions that can help businesses manage and respond to crises quickly and effectively. Furthermore, frequent exposure to natural disasters, cyber threats, and other crisis in North America has increased awareness and investment in crisis management solution, making the region a leader in the market. For instance,

• According to industry experts, 49% of the U.S. businesses have a formal documented crisis communication plan. Another 28% have informal crisis communication plan and around 23% businesses do not have any plan. However, in coming years, it is expected that majority of businesses in the U.S. will adopt formal plan for crisis communication.

Europe is the second-largest market based on the demand for crisis management software. Emphasis on corporate governance and risk management drives the software adoption in European businesses. In addition, the growing need to manage crises arising from economic instability, Brexit, and other political events has led to the increased adoption of this software in the European Union.

• In March 2023, Badger Software was acquired by Altia, a provider of intelligence and investigation software for law enforcement and government agencies. Through this acquisition, Altia aims to expand and strengthen its geographic presence in the U.K.
• In February 2022, Nordic bank integrated Exonaut Incident & Crisis Management Solution to digitize its crisis preparedness. This solution was deployed across its operations in Baltic and Nordics region.

The Asia Pacific crisis management software market is expected to showcase rapid growth, owing to speedy economic growth. Besides, the urbanization in the region increases the complexity and scale of managing crises, prompting businesses and governments to adopt sophisticated crisis management solutions. Governments in the region are increasingly implementing regulations that mandate disaster preparedness and business continuity plans, encouraging the adoption of crisis management software.

Japan is well known for its advanced disaster readiness systems. The country extensively uses the software for earthquake and tsunami warnings, public safety alerts, and emergency response condition to protect residents.

Key Players Covered

The global crisis management software market is fragmented with the presence of a large number of group and standalone providers. In the U.S., the top 5 players account for around 20% of the market.

The report includes the profiles of the following key players:

• Badger Software Ltd (Altia) (U.K.)
• The Response Group (U.S.)
• MetricStream (U.S.)
• Noggin (Motorola Solution) (Australia)
• Incident Control Room (Ireland)
• RiskLogic (Australia)
• Everbridge, Inc. (U.S.)
• IntraPoint (U.S.)
• YUDU Ltd. (U.K.)

Key Industry Developments

• In July 2024, Motorola Solutions acquired Noggin, a provider of critical event management (CEM) software. Through this acquisition, Motorola aims to strengthen its portfolio of emergency coordination solutions.
• In April 2024, Noggin launched its next-generation Noggin 2.0, an integrated resilience management platform. The company released this platform in the Amazon Web Services (AWS) Middle East (UAE) region.