"Smart Strategies, Giving Speed to your Growth Trajectory"

Customer Experience Outsourcing Services Market Size, Share & Industry Analysis, By Deployment (On-premises, Cloud), By Application (IT or Administrative Support Outsourcing, Marketing & Sales Outsourcing, Processes Specific Outsourcing, Project outsourcing, Others), By Industry (Healthcare, Government, BFSI, Real Estate, Manufacturing) And Regional Forecast, 2024-2032

Region :Global | Report ID: FBI104773 | Status : Ongoing



Customer experience outsourcing is to focus on the core competencies of the enterprises. The outsourcing services helps in lowering the additional costs for the companies. The rising functional complexities at companies is creating a need for the outsourcing services. Also, expertise of outsourcing services helps in providing enhance customer services. The companies can provide balanced attention to the customers and the shareholders by adopting the customer outsourcing services.

The large enterprises are not being able to provide proper attention to the customers increasing queries, owing to the growing business. Thus, the large enterprises are rapidly adopting customer experience outsourcing services. Whereas, small and medium enterprises lack resources to provide dedicated customer services. This is further boosting the market growth.

Key Market Driver -

• The lack of resources to provide better customer services is likely to drive the customer experience outsourcing services market growth • The growing focus on customer services is driving the market growth

Key Market Restraint -

• Concern for customer data privacy is likely to hamper the market

Key Players Covered:

Some of the players in the global market are Conectys, Teleperformance SA, Arise Virtual Solutions, wow24-7.io., Stream Global Services, GCS Agents, Unity Communications, Sitel Group, SunTec India, The Contact Company, OnBrand24, Talk2Rep among others. The companies are expanding the services by providing innovative customer services and investing in technology to cater challenges during pandemic.

Regional Analysis

Europe is expected to gain traction during the forecast period owing to the high cost associated with in-house services. The lower percent of headcount in the industries is also boosting the market growth in Europe. According to the EY’s Outsourcing in Europe report of 2020, the companies of UK, Germany, and Denmark are highly adopting the outsourcing services across the industries. North America is expected to dominate the market with maximum revenue share during the forecast period. The large enterprises are highly adopting the outsourcing services in the region. US is witnessing high growth owing to rising focus of enterprises on customer satisfaction. The dominating industries of the country such as BFSI, healthcare, IT and telecom are shifting towards outsourcing services to focus on the core competencies.

Asia Pacific is likely to witness rapid growth owing to the increasing industrial expansion in the region. The countries like China, India, and Japan are witnessing a high rate of customer interaction across the enterprises. In China, the growing number of global companies and enterprises are boosting the demand for customer experience outsourcing services. Latin America and Middle East and Africa to witness moderate growth in the customer experience outsourcing services market.

To gain extensive insights into the market, Request for Customization




By Deployment

  • On-premises

  • Cloud

By Application

  • IT or Administrative Support Outsourcing

  • Marketing & Sales Outsourcing

  • Processes Specific Outsourcing

  • Project outsourcing

  • Others

By Industry

  • Healthcare

  • Government

  • BFSI

  • Real Estate

  • Manufacturing

  • IT & Telecom

  • Retail

  • Travel & Tourism

  • Others

By Geography

  • North America (U.S. and Canada)

  • Europe (The U.K., France, Italy, Spain, DACH, Benelux, Nordics, CIS, and Rest of Europe)

  • Asia Pacific (Japan, China, India, South Korea, ASEAN, Oceania, and Rest of Asia Pacific)

  • Middle East & Africa (Turkey, GCC, North Africa, South Africa, and Rest of the Middle East & Africa)

  • Latin America (South America, Central America, and Caribbean)

Key Industry Developments

  • May 2020 – Conectys announced the launch of full-time outsourced content moderation and document certification services. The company offer English and 35 more other language resources.

  • March 2020 –  Sitel Group in partnership with Uniphore to upgrade customer experience services by adopting AI and Automation. With the partnership, the agents of the company will get support from AI technology for the changing service demand owing to pandemic. 

  • Ongoing
  • 2023
  • 2019-2022

Personalize this Research

  • Granular Research on Specified Regions or Segments
  • Companies Profiled based on User Requirement
  • Broader Insights Pertaining to a Specific Segment or Region
  • Breaking Down Competitive Landscape as per Your Requirement
  • Other Specific Requirement on Customization
Request Customization Banner

Information & Technology Clients


Client Testimonials

“We are quite happy with the methodology you outlined. We really appreciate the time your team has spent on this project, and the efforts of your team to answer our questions.”

- One of the largest & renowned medical research centers based in the U.S. on a report on the U.S. NIPT Market.

“Thanks a million. The report looks great!”

- Feedback from a consultant on a report on the U.S. Beef Market.

“Thanks for the excellent report and the insights regarding the lactose market.”

- Brazil based company specializing in production of protein ingredients.

“I liked the report; would it be possible to send me the PPT version as I want to use a few slides in an internal presentation that I am preparing.”

- Global Digital Services Agency on a report on the Global Luxury Goods Market.

“This report is really well done and we really appreciate it! Again, I may have questions as we dig in deeper. Thanks again for some really good work.”

- U.S.-based biotechnology company focussing on treatment of chronic pain.

“Kudos to your team. Thank you very much for your support and agility to answer our questions.”

- Europe-based provider of solutions to automate data centre operations.

“We appreciate you and your team taking out time to share the report and data file with us, and we are grateful for the flexibility provided to modify the document as per request. This does help us in our business decision making. We would be pleased to work with you again, and hope to continue our business relationship long into the future.”

- India-based manufacturer of industrial and specialty intermediates with a strong global presence.

“I want to first congratulate you on the great work done on the Medical Platforms project. Thank you so much for all your efforts.”

- One of the largest cosmetics company in the world.

“Thank you very much. I really appreciate the work your team has done. I feel very comfortable recommending your services to some of the other startups that I’m working with, and will likely establish a good long partnership with you.”

- U.S. based startup operating in the cultivated meat market.

“We received the below report on the U.S. market from you. We were very satisfied with the report.”

- Global hearing aids manufacturer.

“I just finished my first pass-through of the report. Great work! Thank you!”

- U.S. based solar racking solutions provider.

“Thanks again for the great work on our last partnership. We are ramping up a new project to understand the imaging and imaging service and distribution market in the U.S.”

- World’s leading advisory firm.

“We feel positive about the results. Based on the presented results, we will do strategic review of this new information and might commission a detailed study on some of the modules included in the report after end of the year. Overall we are very satisfied and please pass on the praise to the team. Thank you for the co-operation!”

- Germany based machine construction company.

“Thank you very much for the very good report. I have another requirement on cutting tools, paper crafts and decorative items.”

- Japanese manufacturing company of stationery products.

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.