Expense Management Software Market Size, Share & Industry Analysis, By Type (Telecom/Mobile Expense Management and Cloud Expense Management (SaaS/UCaaS, IaaS, and PaaS)), By Function (Dispute Management, Invoice and Contract Management, Ordering and Provisioning Management, Sourcing Management, Inventory Management, Usage Management, and Others), By Enterprise Size (Large Enterprise and Small and Medium-sized Enterprise), By End-use Industry (BFSI, Consumer Goods & Retail, Manufacturing, IT & Telecom, Healthcare, Media and Entertainment, and Others), and Regional Forecast, 2024-2032

The global expense management software market size was valued at USD 7.08 billion in 2023. The market is projected to grow from USD 7.64 billion in 2024 to USD 16.48 billion by 2032, exhibiting a CAGR of 10.1% during the forecast period.

Businesses can benefit from using expense management software, which aids in monitoring, controlling, and reporting on employee expenses. The software can streamline the process of reimbursing expenses, pinpoint excessive spending, and ensure compliance with tax and accounting rules.

The market growth is expected to be driven by the growing demand for mobile expense management solutions for on-the-go expense tracking and reporting. The product demand is increasing due to the increasing volume of business expenses generated by the growing workforce and expanding operations. Moreover, the dominance of mobile apps is expected to drive the market share. The utilization of mobile applications for managing expenses is on the rise, particularly due to the increasing trend of remote work. Nearly all professionals use cell phones, making apps such as Expensify and similar ones increasingly significant. It is anticipated by an industry analyst that by 2025, three-quarters of businesses will utilize mobile apps for managing expenses.

The expansion of the market was significantly impacted by the COVID-19 pandemic. The pandemic highlighted the need for automated, AI-powered expense management to eliminate manual processing and inconsistencies. Intelligent automation with embedded policies and quick reimbursement became more important.

IMPACT OF GENERATIVE AI

Advanced Capabilities of Generative AI for Expense Management Fueled Market Growth

Generative AI automates repetitive tasks traditionally associated with expense management, such as data entry and categorization. This automation significantly reduces the time employees spend on these tasks, allowing them to focus on higher-value activities. For instance, AI can automatically generate expense reports by extracting details from receipts using optical character recognition (OCR) technology, thus streamlining the entire reporting process.

Moreover, according to industry surveys, a significant number of business leaders anticipate that AI and Gen AI will lead to substantial cost savings. By automating processes and improving accuracy, organizations can reduce operational costs associated with manual expense management. Studies suggest that companies adopting AI could see profitability increases of up to 38% by 2035, highlighting the long-term financial benefits of integrating these technologies.

A recent study by Vanson Bourne, commissioned by Tangoe, has found that fully outsourced IT Expense Management (ITEM) solutions can produce results more quickly and at a fifth of the cost. Given the increasing spending on generative AI, cloud, and mobile technologies, there is a growing need for greater governance.

Expense Management Software Market Trends

Increasing Demand for Cost-Effective TEM Solutions to Emerge As a Key Trend

Organizations face significant expenses from telecommunication services, which play a crucial role in facilitating communication and collaboration with both employees and customers. As businesses increasingly depend on new telecom technology to stay competitive and efficient, the associated costs have increased, emphasizing the critical need for effective cost management strategies.

Telecom expense management (TEM) systems offer the significant benefit of detecting and minimizing inefficiencies in a company's telecom expenditures. Moreover, TEM solutions assist businesses in enhancing contract management by ensuring the use of the most cost-efficient service plans and negotiating favorable terms with telecom carriers. TEM systems offer a comprehensive method for managing telecom expenses, optimizing usage, and ensuring compliance. Companies that implement TEM systems can realize considerable cost reductions, enhance financial predictability, and more effectively distribute resources to critical initiatives.

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Expense Management Software Market Growth Factors

Increasing Centralization of Data for Enterprise Expenses to Aid Market Growth

The continuous changes in the world economy are due to technological advancements that enable both businesses and individuals to operate efficiently. However, the traditional methods of identifying and rectifying spending management issues are scattered across various platforms such as email and employee hard drives. By utilizing a comprehensive centralized system, it becomes possible to automate processes, conduct multidimensional analysis, facilitate staff communications, handle file attachments, track workflows, maintain audit trails, and record all activities aimed at investigating and resolving issues.

The centralization of all expense-related data and the use of the software enable employees to analyze, monitor, and submit expense reports. In addition, this centralization minimizes data entry errors, thoroughly assesses expense reports, and provides valuable insights into the cost management software program. Thus, the centralization of enterprise expense-related data is one of the key factors expected to boost the expense management software market growth during the forecast period.

RESTRAINING FACTORS

Security and Interoperability Issues May Hinder Market Expansion

Growing awareness of the benefits of digitization has led to an increasing number of companies adopting advanced solutions such as expense management software. This software stores information on travel and business expenses, including employee expense reports, so businesses must select a cost management system with caution. Hackers and cybercriminals have various methods such as phishing, malware, and social engineering for stealing information, making it essential to prioritize security. The software contains sensitive data such as employee information, corporate credit card numbers, business-related activities, transaction statements, and financial history. However, security vulnerabilities can compromise the safety of data centers and physical equipment, resulting in inadequate and disorganized expense management.

Expense Management Software Market Segmentation Analysis

By Type Analysis

Telecom/Mobile Expense Management Segment Led Driven by Cost Management Solutions Required by Businesses

Based on type, the market is segmented into telecom/mobile expense management and cloud expense management.

The telecom/mobile expense management segment held a dominant position in the market in 2023. Businesses require comprehensive solutions to manage costs associated with various telecommunication services, including mobile, landlines, and data plans. TEM solutions help streamline processes such as invoice validation and expense optimization. As per an industry analyst, in 2021, 7.6% of total IT expenditure was on mobile connectivity services.

The cloud expense management segment is expected to record the fastest growth rate in the coming years due to the need for flexible, centralized, and technologically advanced solutions that meet the demands of modern business operations. Innovations in cloud technology, including the integration of AI and machine learning, are enhancing the capabilities of this software.

By Function Analysis

Major Integral Role of Dispute Management to Maintain Financial Integrity and Operational Efficiency Impelled Segment Growth

Based on function, the market is segmented into dispute management, invoice and contract management, ordering and provisioning management, sourcing management, inventory management, usage management, and others.

In terms of market share, the dispute management segment dominated the market in 2023. Dispute management within expense management software is essential for maintaining financial integrity and operational efficiency. By leveraging automation, cloud technology, and data analytics, organizations can enhance their ability to manage disputes effectively, ultimately leading to better financial outcomes and employee satisfaction. As the market for expense management software continues to grow, the integration of robust dispute management capabilities will remain a key focus for software developers and businesses alike.

The ordering and provisioning management segment is anticipated to register the highest CAGR during the forecast period. Management of orders and provisioning is crucial for organizations that want to improve their procurement processes and manage spending effectively. Businesses can improve their financial management capabilities and ensure compliance with internal policies by using automated workflows, real-time budget monitoring, and integration with expense tracking. The demand for efficient procurement solutions is increasing, leading to the ongoing development of advanced features in expense management software.

By Enterprise Size Analysis

Increased Digitization in Large Enterprises Propelled Segment Growth

Based on enterprise size, the market is segmented into large enterprise and small and medium-sized enterprise.

In terms of market share, the large enterprise segment dominated the market in 2023. In large organizations, handling expense reports is more time-taking than in small and medium-sized businesses. The adoption of expense management software has increased in large enterprises in recent years because it aids in managing cost management procedures, including creating, submitting, evaluating, and appraising expense reports through increased digitization.

The small and medium-sized enterprise segment is projected to register the highest CAGR during the forecast period. The expense management software industry is poised for substantial growth, particularly among small and medium-sized enterprises that are increasingly recognizing the value of automated, cloud-based solutions. By improving efficiency, enhancing financial control, and ensuring compliance, these tools are becoming essential for small and medium-sized organizations looking to optimize their financial operations and drive growth in a competitive landscape.

By End-use Industry Analysis

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BFSI Segment Dominated Owing to Continuous Development of Cutting-edge Technologies

Based on end-use industry, the market is categorized into BFSI, consumer goods & retail, manufacturing, IT & telecom, healthcare, media and entertainment, and others.

In 2023, the BFSI segment dominated the market in terms of share. The BFSI sector is experiencing a major transformation due to the uptake of advanced technology. By combining automated business processes with expense management software, operational efficiency and transparency have both improved significantly, while the likelihood of fraud and errors has been greatly reduced. These advancements have empowered financial institutions to deliver enhanced customer experiences, all while adhering to regulatory requirements and efficiently controlling expenses.

The healthcare segment is expected to record the highest CAGR during the forecast period. The healthcare industry is embracing this software to enhance efficiency, ensure compliance, and make data-driven decisions. As the industry continues to evolve, the integration of advanced technologies and specialized features will further drive the adoption of expense management solutions in the healthcare sector.

REGIONAL INSIGHTS

Based on geography, the market has been studied across North America, Europe, Asia Pacific, South America, and the Middle East & Africa.

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North America contributed for a major expense management software market share in 2023. The growth of cloud technology in businesses has led to this progress in the region. The expansion of the expense management software industry in the region is due to the large number of major enterprises, the emphasis on mobile-first solutions, and the rising need for automation. These factors are bolstering the regional market’s growth. Moreover, the focus is shifting toward solutions that are easy for users to understand. It is anticipated that by 2024, 60% of businesses will implement AI-powered policy enforcement in their expense management software.

The Asia Pacific region is expected to experience the highest CAGR during the forecast period. This expansion is fueled by the wide acceptance of cutting-edge predictive analytics technologies and the rising favor for digitalization in this area. Predictive analytics is being utilized more and more by organizations to forecast expenses and recognize spending patterns. It is anticipated by an industry expert that by 2025, expense analytics tools will be utilized by 80% of organizations.

The Middle East & Africa is slated to record the second-highest CAGR during the forecast period. The use of technology and increasing mobile penetration rates have brought about significant changes in how businesses operate in the region. Small and medium-sized companies have benefited from utilizing this software in the region.

KEY INDUSTRY PLAYERS

Market Players are Signing Merger Agreements to Expand Operations

Major market players are focusing on offering improved expense management software solutions to help users strengthen their cost savings, budgets, compliance, and more. They are also signing acquisition and merger agreements with small and local organizations to increase their business operations. Moreover, strategic partnerships and many other business expansion strategies are helping these key players boost the demand for their products.

List of Top Expense Management Software Companies:

• Tangoe (U.S.)


• Calero (U.S.)


• Sakon (India)


• Expensify, Inc. (U.S.) 


• Upland Software (U.S.)


• brightfin (U.S.)


• CASS Information Systems (U.S.)


• Valicom (U.S.)


• Matellio (India)


• RadiusPoint (U.S.)

KEY INDUSTRY DEVELOPMENTS:

• January 2024: Tangoe introduced a hybrid cloud expense management platform that combines Tangoe's public cloud control and visibility features with VMware's private cloud services. This new platform, called Tangoe One Cloud solution, enables businesses to monitor and assign costs for their public and private cloud infrastructures simultaneously.


• August 2023: Expensify, Inc. introduced advanced insights and customized reporting capabilities, developed with the input of leading accounting experts. With the Insights functionality, any Expensify member can easily track all aspects of company expenses across various categories such as employees, projects, departments, and subsidiaries. Along with a visual reporting dashboard, Expensify has unveiled a Custom Reports feature, enabling trained admins to take a hands-on approach to creating the necessary reports for understanding, analyzing, and summarizing their company's expenditures.


• October 2022: Sakon, a company offering Device and Telecom Management, and TRG Screen, a provider of Enterprise Subscription Management Solutions, declared a strategic partnership to reinforce the extensive expertise and industry leadership of both firms. This partnership is designed to simplify the management of expenses and vendors for their clients.


• June 2022: Tangoe introduced a selection of curated bundles of their advanced expense optimization and management platform, Tangoe One, covering the entire lifecycle of the process. The newly unveiled packages are structured to assist medium-sized enterprises in utilizing the Tangoe One platform to streamline, oversee, and enhance mobile, telecom, and cloud assets, and expenses, all from a unified portal.


• August 2021: Tangoe broadened its range of Unified Communication as a Service (UCaaS) Expense Management. As part of the Tangoe One cloud solution, this technology is tailored to assist businesses in addressing the challenges of a remote working environment, where effective real-time communication, conversations, and teamwork are essential.

REPORT COVERAGE

The report provides a detailed analysis of the market and focuses on key aspects, such as prominent companies and leading types. Besides, it offers insights into the market trends and highlights key industry developments. In addition to the factors mentioned above, the report encompasses several factors that have contributed to the growth of the market in recent years.

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REPORT SCOPE & SEGMENTATION