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According to the world travel and tourism council, the total contribution of the hotel industry to global GDP was US$ 8,272.3 Bn in 2017 and is an estimate to grow by 4.0% to reach US$ 12,450.1 Bn in 2026. Connected hotel systems and solutions are advanced services enabled with automated technology that allows hotel operators and owners to update and restructure their day-to-day tasks. These solutions are deployed in hotels with an aim to reduce their overall turnover time duration, further, this would help to increase their market revenues in terms of bookings.
Connected hotel systems and solutions provide benefits such as automated collection and analysis of customer’s profile, direct management of services such as communication, guest supervision, food manufacturing operations and independent control systems that improve overall process safety. These solutions also deliver an exceptional hospitality experience thus allowing the guests to select a room, room types, and room number over their smartphones.
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The connected hotel systems and solutions are in a period of significant evolution and opportunity due to the developing of advance drivers such as IoT, AI, blockchain solutions, cloud computing services, etc. in the hospitality industry. For instance, in October 2018, in the UK, Edwardian Hotels offers a virtual host service based on AI technology and cloud computing platform called, “Edward.”
This system is designed to interact with guests and workers as it captures the image of an individual and reply to them meaningfully to improve services and experience. Further, the rapid adoption of software-as-a-service (SaaS) and Platform-as-a-Service (PaaS) in the hotel management system and growth in security workforce analytics are expected to drive the market in the forecast period.
Key players operating in the global connected hotel systems and solutions market include protel hotel software GmbH, Honeywell International Inc., OctoRate Hospitality Engineering, Siemens AG, Winhotel Solution SL., Johnson Controls, NEC Corporation, Springer-Miller Systems SMS among others.
· By Service
· Managed services
· Consulting services
· Deployed and installing services
· Support and Maintenance service
· By Solutions
· Cloud-based solutions
By Hotel Type
· Business Hotels
· Resorts and Spas
· Custom and Boutique Hotels
· Communication Technology
· Guest Service Management
· Hotel Building and Rooms Automated
· Operation Management (hotel Staff, parking unit, catering units among others)
· North America (the USA and Canada)
· Europe (UK, Germany, France, Italy, Spain, Scandinavia and Rest of Europe)
· Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
· Latin America (Brazil, Mexico and Rest of Latin America)
· Middle East & Africa (South Africa, GCC and Rest of the Middle East & Africa)
Europe is expected to lead the global connected hotel systems and solutions market due to the rapid adoption of technological solutions, robust internet infrastructure and fast inclination towards IoT and cloud services. The need for better operational efficiency at a low cost is expected to bring continued growth in the smart connected solutions in the hospitality market. For instance, in 2019, the Luxury-hotel chain, Dorchester Collection deployed an AI platform for its operational management solutions. This solution was implemented in 9 major hotel brands across 18 cities in Europe regions.
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