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Contact Center Software Market Size, Share & COVID-19 Impact Analysis, By Component (Solution and Services), By Deployment (Cloud, and On-Premises), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Industry (BFSI, ITES, IT and Telecom, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and Regional Forecast, 2022-2029

Region : Global | Format: PDF | Report ID: FBI100840

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Contact Center Software Key Players Market Share Insights and Analysis, 2021
  5. Global Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    3. By Deployment (USD)
      1. Cloud
      2. On-premise
    4. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    5. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    6. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    4. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    5. By Country (USD)
      1. United States (By Industry)
      2. Canada (By Industry)
  7. Latin America Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    4. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    5. By Country (USD)
      1. Brazil (By Industry)
      2. Mexico (By Industry)
      3. Rest of Latin America (By Industry)
  8. Europe Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    4. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    5. By Country (USD)
      1. United Kingdom (By Industry)
      2. Germany (By Industry)
      3. France (By Industry)
      4. Spain (By Industry)
      5. Rest of Europe
  9. Asia Pacific Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    4. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    5. By Country (USD)
      1. China (By Industry)
      2. India (By Industry)
      3. Japan (By Industry)
      4. South East Asia (By Industry)
      5. Rest of Asia Pacific
  10. Middle East & Africa Contact Center Software Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2018-2029
    1. By Component (USD)
      1. Solution
        1. Interactive Voice Response (IVR)
        2. Automatic Call Distribution
        3. Computer Telephony Integration (CTI)
        4. Call Recording
        5. Reporting and Analytics
        6. Dialer
        7. Workforce Optimization
        8. Customer Collaboration
        9. Others
      2. Services
        1. Professional Services
          1. Consulting
          2. Training
          3. Support & Maintenance
        2. Managed Services
    2. By Deployment (USD)
      1. Cloud
      2. On-premise
    3. By Enterprise Size (USD)
      1. Small & Medium Size Enterprise
      2. Large Enterprise
    4. By Industry (USD)
      1. BFSI
      2. ITES
      3. IT & Telecom
      4. Government
      5. Healthcare
      6. Consumer Goods and Retail
      7. Travel and Hospitality
      8. Media & Entertainment
      9. Others
    5. By Country (USD)
      1. GCC (By Industry)
      2. South Africa (By Industry)
      3. Rest of MEA

 

  1. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. KIAMO
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    2. 8x8, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    3. Aspect Software, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    4. Avaya, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    5. Five9, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    6. Genesys
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    7. NICE
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    8. Odigo
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    9. Salesforce.com, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    10. Vocalcom
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
Read Less

Figure 1: Global Contact Center Software Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 2: Global Contact Center Software Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 3: Global Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 4: Global Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 5: Global Contact Center Software Market Revenue Share Split (%), by Region, 2021 and 2029

Figure 6: Global Contact Center Software Market Share Analysis and Matrix, 2021

Figure 7: North America Contact Center Software Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 8: North America Contact Center Software Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 9: North America Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 10: North America Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 11: North America Contact Center Software Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 12: U.S. Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 13: Canada Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 14: Europe Contact Center Software Market Revenue Share Split (%), By Component 2021 and 2029

Figure 15: Europe Contact Center Software Market Revenue Share Split (%), By Deployment 2021 and 2029

Figure 16: Europe Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 17: Europe Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 18: Europe Contact Center Software Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 19: United Kingdom Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 20: Germany Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 21: France Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 22: Spain Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 23: Asia Pacific Contact Center Software Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 24: Asia Pacific Contact Center Software Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 25: Asia Pacific Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 26: Asia Pacific Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 27: Asia Pacific Contact Center Software Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 28: China Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 29: Japan Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 30: India Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 31: South East Asia Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 32: Middle East and Africa Contact Center Software Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 33: Middle East and Africa Contact Center Software Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 34: Middle East and Africa Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 35: Middle East and Africa Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 36: Middle East and Africa Contact Center Software Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 37: GCC Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 38: South Africa Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 39: Latin America Contact Center Software Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 40: Latin America Contact Center Software Market Revenue Share Split (%), By Deployment, 2021 and 2030

Figure 41: Latin America Contact Center Software Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 42: Latin America Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 43: Latin America Contact Center Software Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 44: Brazil Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 45: Mexico Contact Center Software Market Revenue Share Split (%), By Industry, 2021 and 2029

Table 1: Global Contact Center Software Market Size Estimates and Forecasts, YoY Growth Rate, 2018 – 2029

Table 2: Global Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 3: Global Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 4: Global Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 5: Global Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 6: Global Contact Center Software Market Size Estimates and Forecasts, by Region, 2018 – 2029

Table 7: North America Contact Center Software Market Size Estimates and Forecasts, 2018 – 2029

Table 8: North America Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 9: North America Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 10: North America Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 11: North America Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 12: North America Contact Center Software Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 13: U.S. Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 14: Canada Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 15: Europe Contact Center Software Market Size Estimates and Forecasts, 2018 – 2029

Table 16: Europe Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 17: Europe Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 18: Europe Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 19: Europe Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 20: Europe Contact Center Software Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 21: U.K. Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 22: Germany Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 23: France Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 24: Spain Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 25: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, 2018 – 2029

Table 26: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 27: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 28: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 29: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 30: Asia Pacific Contact Center Software Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 31: China Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 32: Japan Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 33: India Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 34: South East Asia Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 35: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, 2018 – 2029

Table 36: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 37: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 38: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 39: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 40: Middle East and Africa Contact Center Software Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 41: GCC Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 42: South Africa Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 43: Latin America Contact Center Software Market Size Estimates and Forecasts, 2018 – 2029

Table 44: Latin America Contact Center Software Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 45: Latin America Contact Center Software Market Size Estimates and Forecasts, By Deployment, 2018 – 2030

Table 46: Latin America Contact Center Software Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 47: Latin America Contact Center Software Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 48: Latin America Contact Center Software Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 49: Brazil Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

Table 50: Mexico Contact Center Software Market Size Estimates and Forecasts, By Industry 2018 – 2029

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