"Smart Strategies, Giving Speed to your Growth Trajectory"
The robust evolution and development of Bring Your Own Devices (BYOD) industry has been recognised as the most favourable trend for the growth of unified communications and collaboration market. According to world forum report 2018, bring your own device market worth to reach USD 135.15 billion in 2017, is expected to exceed a revenue of USD 350 billion by 2022. Unified communication (UC) is a system used to integrate various real-time communication tools and applications, with the goal of optimizing business communication, association, and productivity.
A Unified Communication solution can be integrated with services such as Email, web applications, social media, and business tools such as customer relationship management (CRM) system. Unified Communication solution provides benefits such as better prioritization of information, improving the overall efficiency of tools and application such as UC-as-a-Service (UCaaS), reducing costs, increased the revenue of business processes, and providing better customer service. UC system provides functions such as global conferencing, voicemail-to-email, paging systems, call routing/control, etc.
To gain extensive insights into the market, Request for Customization
Adoption of IoT automation, the growth of Voice over Internet Protocol (VoIP) and optimization software are the key drivers responsible for the growth in the market. Further, lower data storage costs and the adoption of virtual PBX are the drivers expected to drive the unified communication solution market globally. Development and deployment of cloud-based solutions and enhanced software such as Web Real-Time Communication (WebRTC) in UC have enabled users to join web conferences and make calls online simultaneously. For instance, in January 2017, Microsoft Corporation acquired technology assets of Event Zero Pty Ltd to deploy UC commander solutions in Microsoft’s Outlook. This acquisition has allowed Microsoft Corporation to improve and expand built-in management tools for Skype for business.
Some of the key players in the unified communication solution market include Cisco Systems Inc.; Microsoft Corporation; IBM Corporation; Hewlett Packard Enterprise, Verizon Communications Inc.; Polycom Inc. and others.
· Unified Messaging
· IM and Presence
· Contact Centre
By Industry Vertical
· Energy and Utilities
· IT and Telecom
· Aerospace and Defence
· North America (the USA and Canada)
· Europe (UK, Germany, France, Italy, Spain, Scandinavia and Rest of Europe)
· Asia Pacific (Japan, China, India, Australia, Southeast Asia and Rest of Asia Pacific)
· Latin America (Brazil, Mexico and Rest of Latin America)
· Middle East & Africa (South Africa, GCC and Rest of the Middle East & Africa)
North America is expected to be the largest unified communication solution market over the forecasted period due to huge investment done by regional governments and leading players across the region for technological development in the Unified Communications as a service (UCaaS). In April 2017, NEC Corporation and Hewlett Packard, Enterprise entered into a collaboration to create UC solutions jointly, thereby capturing new opportunities in developed countries such as the US and Canada. This partnership has assist organizations to quickly accelerate and adopt mobile-first networking services to improve UC based productivity.
Key Industry Developments
In September 2018, Comcast Corporation Business, launched their new UC solution, ‘VoiceEdge™’ integrated with cloud phone service, business voice edge, and AI assistant Cortana, making it possible for application such as Microsoft Skype for Business, Office 365, and Google Chrome to stay connected with customers from anywhere to increase productivity and improve voice communications experience.
“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”- One of the Leading Food Companies in Germany
“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”- Intuitive Surgical
“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”- Major Food Company in Japan
“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”- Ziering Medical
“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”- Major Manufacturer of Precision Machine Parts in India
“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”- Hewlett-Packard
“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”- Global Management Consulting Firm
“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”- UK-based Start-up in the Medical Devices Sector
“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”- One of the Largest Companies in the Defence Industry