Knowledge Management Software Market Size, Share, and Industry Analysis By Type (Android Native and IOS Native), By Deployment Type (Cloud, On-premise, and Hybrid), By Enterprise Type (SMEs and Large Enterprises), By End User (IT & Telecom, Government, Manufacturing, BFSI, Healthcare, and Others), and Regional Forecast, 2026-2034

The global knowledge management software market size was valued at USD 23.2 billion in 2025. The market is projected to grow from USD 26.4 billion in 2026 to USD 74.22 billion by 2034, exhibiting a CAGR of 13.8% during the forecast period.

The global knowledge management software market is witnessing significant growth due to the increasing need for operational efficiency, customer retention, and employee productivity, which are the major factors driving the market growth. The increasing use of knowledge management software to create, record, collect, and disseminate large amounts of information in an organized, easily accessible, and time-efficient manner has fueled market growth. For instance,

• As per industry experts, customer retention is important for 61% of small businesses that say over half their income comes from repeat customers.

Impact of Generative AI on the Knowledgable Management Software Market

The adoption of generative AI significantly influences the market. Generative AI can automatically write knowledge articles from existing data sources such as customer support tickets, product documentation, and employee training materials. This frees IT professionals from more strategic tasks, such as developing new knowledge management initiatives and improving existing articles. For instance,

• According to Ivanti, 56% of IT workers say that AI improves knowledge bases, enables efficient and faster problem-solving, and frees up teams to focus on more strategic tasks.

Knowledge Management Software Market Driver

Increased Operational Efficiency and Staff Productivity are Considered One of the Major Drivers for the Market

Increasing competition requires companies to improve their workforce efficiency, which is characterized by employee productivity. Knowledge management software contributes to whole performance by guiding product development, avoiding common mistakes, and exchanging external and internal feedback. Knowledge management software can also help companies gain a competitive advantage and accelerate business decisions. In addition, knowledge management software combines management strategies such as strategic decision-making, technical implementation, and company-specific cultural challenges to identify, develop, communicate, and utilize the company's manual skills and work capabilities. For instance,

• In 2024, CHROs say they are adopting employee productivity strategies that motivate and encourage employees to give 100% of their work to increase daily performance and boost the company's ROI.

Knowledge Management Software  Market Restraint

Lack of Awareness about Knowledge Management Software in SMEs May Hinder the Market Growth

Small businesses often struggle to make a significant financial investment in an area that they do not consider core to their business. Furthermore, they are optimistic about the future potential of IT. Knowledge management in SMEs is seen as somewhat more than a business need or priority. SMEs need help investing in knowledge management and information technology and they struggle to establish their business value. Therefore, the lack of awareness among small organizations is hindering the growth of the market.

Knowledge Management Software  Market Opportunity

Technological Advancements are Creating Great Opportunities for Market Players

Knowledge management software developed from the expansion of information and communication technology and changes in the functions, structure, and management methods of enterprises across the globe. The process of sharing, producing, using, and applying information within and between enterprises has always been at the heart of knowledge management. Knowledge management processes were performed manually or offline before the advent of information technology. However, the eventual emergence of information systems has created opportunities to gradually incorporate knowledge management processes.

Segmentation

Key Insights

The report covers the following key insights:

• Micro Macro Economic Indicators
• Drivers, Restraints, Trends, and Opportunities
• Business Strategies Adopted by Key Players
• Impact of Generative AI on the Global Knowledge Management Software Market
• Consolidated SWOT Analysis of Key Players

Analysis by Type

Based on type, the market is bifurcated into android native and IOS native.

The android native segment accounts for a significant share of the knowledge management software market. It allows users to access and develop applications on mobile devices. The platform can facilitate knowledge exchange and ensure privacy controls, data security, information integrity, and ease of management, among other features. The fact that a large portion of the world’s population comprises android users is one of the reasons for the share of Android native mobile applications.

For instance,

• According to industry experts, android has a global market share of around 72% by early 2024, while iPhone has a market share of around 28%. However, the share of mobile IOS is starting to rise with an upsurge in the number of iPhone users.

Analysis by Deployment

Based on deployment, the market is segmented into cloud, on-premise, and hybrid.

The cloud segment holds the largest market share. An application is installed using single or multi cloud-based hosting models, such as software as a service, infrastructure as a service, or PaaS in a cloud environment. The key features of cloud solutions for large-scale design and development teams contributes to the market growth.

Analysis by Enterprise Type

By enterprise type, the market is divided into SMEs and large enterprises.

The large enterprises segment dominates the market. The workload required for knowledge management in large companies exceeds that of small and medium-sized companies. Knowledge management software also helps establish a structured approach to the storage, organization, and retrieval of information among employees, allowing them to access it without difficulty or delay whenever required. This also addresses the need for large enterprises to have a centralized resource to manage their business operations on a single platform.

Analysis by End User

On the basis of end user, the market is segmented into IT & telecom, government, manufacturing, bfsi, healthcare, and others.

The IT & telecom segment accounts for the largest market share among other industries. This segment is driven by the increasing complexity of information management, where effective knowledge management is essential to achieve operational efficiency and customer satisfaction. Integrating advanced technologies, including machine learning and natural language processing, into knowledge management solutions will improve their effectiveness, allowing for more efficient data retention and retrieval in the IT & telecom sector.

Regional Analysis

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Based on geography, the market has been studied across North America, Europe, Asia Pacific, South America, and the Middle East & Africa.

North America held the largest market share in 2023 owing to robust infrastructure and the early adoption of new technologies. Furthermore, the growing demand for knowledge management software in many industries and the widespread acceptance of different management software across regions contributes to market growth. For instance,

• In May 2020, Philips launched a new knowledge management platform as part of its efforts to transform from a product-based company to a solutions-based company, aimed at saving time for workers and breaking down the gap between its nearly 80,000 workers, 17 markets and more than 30 companies.

Europe is the second largest market in terms of demand for knowledge management software. The  market in the region is mainly driven by the growth of unstructured data and the adoption of cloud-based knowledge management software. Product launches, government alliances, mergers and acquisitions, and technological developments are some ways market participants contribute to market growth and stay competitive.

The Asia Pacific market is poised to witness rapid growth over the coming years as companies strive to provide better solutions to their customers. Countries such as India, China, and Japan will have the most significant impact on market growth. The regional expansion is accelerated by the growing number of small and medium-sized enterprises (SMEs).

The China market is also experiencing significant growth due to the increasing use of online services, smartphones, and increased startup funding.

Key Players Covered

The global knowledge management software market is fragmented, with a large number of group and standalone providers. In the U.S., the top 5 players account for only around 29% of the market.

The report includes the profiles of the following key players:

• Atlassian (Australia)
• Notion Labs, Inc. (U.S.)
• Guru Technologies, Inc. (U.S.)
• Zoho Corporation (India)
• ClickUp (U.S.)
• Oracle Corporation (U.S.)
• Bloomfire (U.S.)
• Bitrix24, Inc. (U.S.)
• SkyPrep, Inc. (Canada)

Key Industry Developments

• In April 2024, Bloomfire announced the publication of “The Ultimate Guide to Knowledge Management.” This landmark research provides a comprehensive overview of knowledge management (KM). It evaluates leading software platforms, focusing on those that leverage AI integration to change workplace creativity and efficiency.