Remote Desktop Software Market Size, Share & COVID-19 Impact Analysis, By Deployment (Cloud and On-Premise), By Enterprise Size (Small & Medium Enterprises, and Large Enterprises), By End-user (BFSI, Healthcare, IT & Telecom, Government, Manufacturing, Education, and Others), and Regional Forecast, 2022-2029

The global remote desktop software market size was valued at USD 1.92 billion in 2021. The market is projected to grow from USD 2.27 billion in 2022 to USD 7.22 billion by 2029, exhibiting a CAGR of 18.0% during the forecast period. The global impact of COVID-19 has been unprecedented and staggering, with remote desktop software experiencing higher-than-anticipated demand across all regions compared to pre-pandemic levels. Based on our analysis, the global market exhibited a rise of 14.9% in 2020 as compared to 2019.

The market is witnessing significant growth owing to the increasing adoption of work from home practice. The software is capable of providing real-time access to the company data from remote locations. The growing implementation of the ‘Bring your own device’ policy across the companies is driving the demand for remote access software. The software is witnessing growing demand across industries, such as education, healthcare, IT & telecommunication, among others owing to its ability to offer working flexibility. Further, the outbreak of pandemics has fueled the demand for software. Key players in the market are adopting several strategies, such as mergers, acquisitions, collaborations, and partnerships. For instance:

• In January 2021, TeamViewer acquired Austrian customer engagement software provider Xaleon. Xaleon’s product is enabled with an advanced form of GDPR-compliant based small screen sharing web sessions that operate without the requirement of installation and transfer of user’s data.

In the scope of the study, Fortune Business Insights has considered the following key players, such as AnyDesk Software GmbH, Zoho Corporation and Team Viewer Group, among others. The product offering comprises AnyDesk by AnyDesk Software GmbH, Team Viewer Desktop Tool Platform by Team Viewer Group, Zoho Assist by Zoho Corporation, and others.

COVID-19 IMPACT

Drastic Shift to Remote Working Practice to Propel the Growth amid Pandemic

The COVID-19 pandemic has boosted the adoption of remote desktop software. The growing remote work commitments are driving industries to use digital software in order to stay in business. Industries across the world are adopting and encouraging remote desktop software to maintain social distance norms.

The remote desktop software solutions have formerly supported large-scale organizations to provide work-from-home facilities to employees. Meanwhile, the COVID-19 outbreak forced several companies to allow their employees to work remotely from home to continue business operations. This has propelled the demand for the market across organizations. Since March 2020, remote software providers have witnessed a spike in demand for remote working. For instance, TeamViewer Group showed 75% growth in adoption for its remote software solution in the first quarter of 2020 owing to rapid shifting towards work from home practice.

Considering the COVID-19 situations, software solution providers are offering secured remote working management solutions to facilitate an office environment for remotely working employees. Major organizations, including LinkedIn, Meta (Facebook LLC), Google LLC, Microsoft Corporation, and others have extended their work-from-home practice for employees’ safety. Thus, the COVID-19 outbreak has surged the demand for the software. Also, leading organizations are adopting the software for communicating and collaborating with their team. For instance,

• In the first quarter of 2020, Philips integrated with the TeamViewer Host app for every team member’s screen, which provides permanent remote access to each device. Phillip’s clients can access and control the remote device for executing any task from anywhere across the globe.

LATEST TRENDS

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Growing Remote Learning Practices to Drive Software Market Growth

Distance education and e-learning are increasing in popularity and substantial demand with the expansion and development of technology. Distance learning is used by educational universities, institutes, and education systems to provide maximum reach for their student base across several nations. Similarly, the institutes and universities are also witnessing the increasing adoption of distance learning enrolment around the globe. According to We Forum Organizations, in 2020, globally, an estimated over 1.2 billion children from 186 countries affected were being out of the classroom. Thus, education is shifted to an online learning platform which propelled the demand for software for teachers and students across the globe.

In 2019, global Edu-tech investments reached around USD 18.66 billion as per the We Forum Organization. Even after COVID-19, there has been high adoption and growth of remote software technology in the education sector. According to the We Forum Organization Report, the overall edu-tech market of online education is expected to reach USD 350 billion by 2025.

Remote learning provides flexibility in the learning process and provides teaching experiences and advanced learning. The growing popularity of e-learning and distance learning education is driving the demand for the market to support the education providers in assisting the students. Further, with growing remote learning adoption, the software providers have launched advanced remote desktop solutions to support distance learning. For instance,

• In August 2020, Splashtop Inc. launched a ‘remote labs product’ to simplify remote access for computer laboratories at schools and universities. Thus, the growing adoption and demand for desktop software in e-learning and distance learning are expected to fuel the need for the software.

DRIVING FACTORS

Adoption of Bring Your Own Device Policy to Drive the Market Growth

Bring your own device (BYOD) policy is witnessing growing implementation across the industries owing to the benefits, such as team member satisfaction, flexible work time, and enhanced security. According to the Cyber Talk Organization Report in 2020, around 67% of the companies around the globe have endorsed BYOD strategy. Also, an estimated 34% of the employee’s productivity has increased with BYOD devices. The BYOD offers flexibility to the employees for selecting the devices as per their choice and requirements. Hence, the remote software solution offers access to any device from any location to provide real-time access.

The end-users can access the company’s data while working from any mobile remote location. This improves business growth and employee efficiency. However, the companies are concerned about endpoint data breaches owing to the BYOD trend. This drives the demand for a cloud-based remote software solution. According to SOTI Inc. 2020, BYOD increases the popularity of cloud-based remote access software due to increased security risk.

RESTRAINING FACTORS

Slow Internet Network and Downtime to Obstruct Market Growth

The remote desktop software requires resilient internet connections from both ends, from the client’s and the server’s sides to work remotely. The minor internet connection issue may hinder the connectivity and affect the ongoing activities. Thus, for proper workflow and remote work management, robust internet connectivity is required. Similarly, inconsistency and low-performance service can cause the total stoppage of the systems, which may hinder the market growth.

During downtime or low internet connection, the network remains inaccessible until the required service is not provided. This can hamper business operations and might cost a considerable amount for the organizations. Thus, inefficient internet connectivity and network service might inhibit the demand for the remote desktop software market growth.

SEGMENTATION

By Deployment Analysis

Rapid Shift towards Cloud Services to Fuel Cloud-based Software Market

Based on the deployment, the market is bifurcated as cloud and on-premise. On-premise is expected to lead initially. However, demand for cloud-based software is likely to witness high growth during the remote desktop software market forecast period.

The on-premises software is placed locally on the organization’s server offers more security, direct control over the configuration and management. Organizations and enterprises with a large number of desktops and network systems are likely to implement on-premises software. However, the high cost of maintenance and regular upgrades is compelling the organizations to search for other secured options.

The cloud-based is gaining rapid growth as the majority of organizations are shifting toward cloud service. According to the IDC report 2020, 56% of Indian companies are expected to seek cloud software due to the growing remote work. Also, cloud-based software offers a low maintenance cost, easy installation and can be extended to the increasing business requirements. This is likely to drive the demand for cloud-based remote desktop tools.

By Enterprise Size Analysis

Work-From-Home Practice in SMEs and Large Organizations to Drive the Market

Based on the enterprise size, the market is categorized into small & medium enterprises and large enterprises. Small and medium enterprises are expected to grow significantly during the forecast period due to the increasing demand for work-from-home solutions. Small desktop tools support SMEs to reduce the additional cost associated with power & water consumption, ample space, office maintenance, and other required expenses.

Large enterprises are expected to lead the market due to the surge in bringing your own devices policy. Further, to boost employee efficiency and productivity, large enterprises offer work-from-home facilities to their employees, strengthening the demand for the software.

By End-user Analysis

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Rapid Popularity of E-learning and Distant Learning in Education Sector to Fuel Software Demand

Based on the end-user, the market is divided into healthcare, BFSI, government, education, IT & telecom, manufacturing, and others (media and entertainment). The IT & telecom industry is expected to dominate during the forecast period. IT and telecom have the maximum users of this software due to the huge employee pool around the globe. Further, the surge in the adoption of cloud and other advanced digital solutions across the IT & telecom sector is driving the demand for market growth.

Education is gaining popularity during the forecast period owing to the increasing demand for online courses, e-learning, and distant learning programs around the globe. The software helps teachers and students access the institution’s computer lab from remote locations. The COVID-19 impact has significantly affected the education institute and the learning process of students. For example, according to Splashtop Inc., the company witnessed a 700% increase in its learning customer base for implementing remote software across colleges and schools from June to August 2020. Similarly, the manufacturing industry is adopting remote desktop tools for managing and guiding remotely during the COVID-19 pandemic.

Healthcare is gaining steady growth owing to the increasing demand for remote health check-ups, telemedicine, connected and implanted devices. This connected technology helps the healthcare providers and patients remotely check and update the patient data using a remote desktop. According to the HIPAA compliance plan, the software providers offer remote management software that is likely to drive the market size.

REGIONAL INSIGHTS

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North America is expected to dominate the market throughout the forecast period. The rapid adoption of the cloud is driving the demand for remote desktop solutions. The U.S. is expected to dominate, owing to the increasing adoption of work-from-home norm across the industries. According to a Talent Works survey of hiring managers in the United States conducted in April 2021, 90% of top executives now expect to work from home. Also, the significant presence of key software providers in countries such as the U.S. and Canada is driving the market size. Mexico has gained steady growth after the outbreak of coronavirus.

South America is expected to achieve continued growth owing to the COVID-19 crises as a comparatively massive number of employees opted for remote location work environments. The companies in Brazil also witnessed the effective implementation of remote working solutions for gaining real-time access. For instance, in September 2020, Brazil’s TiFlux collaborated with Splashtop Inc. to provide remote access solutions for the IT sector in South America. This is likely to drive the growth of the market in the region.

Asia Pacific is expected to grow at the highest CAGR during the forecast period. The growth is owing to the adoption of advanced digital technologies for supporting employees in executing industry operations. The growing employee base and high cost of working spaces further drive the demand for this market in countries, such as India, China, South Korea, and Australia. China is extensively deploying technologies such as artificial intelligence, the internet of things, connected devices that can support remote management for the employees. Similarly, India has witnessed a sharp shift towards cloud-based software solutions, expected to drive market growth.

Likewise, Europe is also growing at a significant pace during the forecast period. The industries across countries, such as Germany, the U.K., Italy, and France continuously introduce remote working environment software solutions to boost employees’ productivity and achieve business growth. The increasing adoption of technologies, including the internet of things, virtual reality, artificial intelligence, and connected devices supports remote working solutions in the region. For instance,

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• In June 2020, Splashtop Inc. expanded its product portfolio for the European Union (EU) for enterprises and individuals in this region. The company launched its remote access software in Europe to increase productivity, support work from home policies, and provide remote IT support. The company has launched its remote-access solution across the German-based cloud data center for local user’s databases for supporting Euro currency.

KEY INDUSTRY PLAYERS

Key Players Aim to Offer Advanced Tools by Completing Strategic Acquisition and Collaboration

Key players in the market are offering cloud-based software platforms and other services. Similarly, key players such as BeyondTrust Corporation, AnyDesk Software GmbH, VMware, Inc., TeamViewer Group, Microsoft Corporation, and others are expanding their business by completing partnership and collaboration strategies. For instance,

• August 2021 – Teradici, the remote computing software solutions provider, launched Remote macOS to access devices in Apple’s Mac laptops and desktops. In July 2021, HP Inc. acquired Teradici, a remote computing vendor that supports the remote accessibility of Apple’s Mac devices.


• July 2020 – Splashtop Inc. collaborated with Adobe Systems by becoming an Adobe Exchange a member of the developer community. With this collaboration, the company provided real-time access to Adobe Creative Cloud Desktop applications. The Splashtop’s users of remote desktop software leverage the Creative Cloud-based video applications and high-end power computers from the remote location.

List of the Key Companies Profiled:

• TeamViewer Group (Göppingen, Germany)


• LogMeIn, Inc. (Massachusetts, U.S.)


• Microsoft Corporation (Washington, U.S.)


• VMware, Inc. (California, U.S.)


• Citrix Systems, Inc. (Florida, U.S.)


• Jump Desktop (Phase Five Systems) (Dubai, UAE)


• ConnectWise, LLC (Florida, U.S.)


• Zoho Corporation Pvt. Ltd. (Chennai, India)


• AnyDesk Software GmbH (Stuttgart Germany)


• Splashtop Inc. (California, U.S.)

KEY INDUSTRY DEVELOPMENTS:

• December 2021 – Yokogawa India Ltd. launched Operx managed services that utilize a cloud platform to facilitate remote monitoring and maintenance of OT/IT field assets. The solution will help to reduce the number of unanticipated plant closings. The service will be available as part of OpreX’s Sustainable Maintenance offering.


• July 2021 – HP Inc. acquired Teradici Corporation, a global developer in remote computing applications that enables customers to safely access high-performance computing from any PC, Chromebook, or tablet. HP’s Personal Systems capabilities will be enhanced as a result of the acquisition, which will include computex1 models and services designed for hybrid work.


• ­May 2021 – Telefonaktiebolaget LM Ericsson Sweden-based networking and Telecommunication Company, launched a subscription-based service for the remote working population in North America. The service has allowed employees of small and medium businesses to start working from home. It enables the business to access cloud storage, licensed apps, and security tools in a minute.


• July 2020 – Chromebook collaborated with Splashtop Inc. to provide real-time access to the teacher that helps to assist and view the student’s content over Chromebook.


• May 2020 – Splashtop, Inc. announced a partnership with JumpCloud to centralize authentications for the organizations with Single Sign-On (SSO). The centralized authentication provides ease of use to the users and provides password security for the organizations. The partnership offers improved cloud-based remote working suits to support organizations and their IT team.


• May 2020 – AnyDesk Software GmbH, Remote Access Solution provider, launched AnyDesk 6 software. It offered advanced security and made reasonable remote desktop software available in the market. It also enables central IT management with features to make the teamwork collaboratively and much more accessible.


• May 2020 – TeamViewer announced a partnership with Sharp Europe to offer remote management solutions for Sharp’s partners. The user can access customer’s visual solutions and Sharp’s displays by leveraging TeamViewer remote management solution.


• March 2020 – Zoho Corporation launched a productive and collaboration platform, “Zoho Remotely,” for helping organizations during the pandemic crises. Remotely is comprises 11 tools categorized as collaboration, communication, remote assistance, and productivity.

REPORT COVERAGE

An Infographic Representation of Remote Desktop Software Market

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