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Remote Desktop Software Market Size, Share & COVID-19 Impact Analysis, By Deployment (Cloud and On-Premises), By Enterprise Size (Small & Medium Enterprises, and Large Enterprises), By End-user (BFSI, Healthcare, IT & Telecom, Government, Manufacturing, Education, and Others), and Regional Forecast, 2020-2027

Region : Global | Format: PDF | Report ID: FBI104278



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The global remote desktop software market size was USD 1.53 billion in 2019 and is projected to reach USD 4.69 billion by 2027, exhibiting a CAGR of 15.1% during the forecast period.  

The remote desktop software market is exhibiting significant growth owing to the increasing adoption of the work from home practice. The software is capable of providing real-time access to the company data from remote locations. It is driving the market growth. The rising implementation of bring your own device policy across various companies is boosting the demand for remote access software solutions. The software is showcasing high demand across industries such as BFSI, education, healthcare, and IT & telecom owing to its ability to offer working flexibility. Further, the outbreak of the COVID-19 pandemic has fueled the demand for remote desktop software.

  • For instance, in July 2020, Splashtop Inc. collaborated with Chromebook to provide real-time access to teachers to assist and view the students’ content over Chromebook.

COVID-19 Impact

Drastic Shift to Remote Working Practice will Propel Growth amid COVID-19 Pandemic

The remote desktop software has earlier supported large organizations to provide work-from-home facilities to limited employees. However, the outbreak has forced companies to allow their employees to work from home to continue with their business operations. This has fueled the demand for remote desktop across these organizations. Several software providers are showcasing a spike in the demand for remote desktop since March 2020.

  • For instance, TeamViewer Group witnessed 75% growth of its solution in the first quarter of 2020 owing to the drastic shift towards work from home practices.

Similarly, considering the current situation, many software providers are offering advanced and highly secured remote work management solutions to provide an office environment for remotely working employees. Many organizations such as Facebook LLC, Microsoft Corporation, LinkedIn, and Google LLC, among others, have decided to extend their work-from-home practice till mid-2021 for their employees’ safety. Thus, the COVID-19 pandemic has surged the growth of this market.


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Increasing Adoption of Remote Learning Practices is a Current Trend

Distance education and e-learning are gaining significant demand with increasing development and technological advancement. Educational institutes and providers are keen on implementing distance learning solutions as it provides maximum reach to the student base across countries. Similarly, the institutes are also showcasing a surge in student’s distance learning enrolment across the globe. 

  • For instance, according to the report of the National Center for Education Statistics’ Integrated Postsecondary Education Data System (IPEDS), 35.3% of students in the U.S. enrolled for distance learning for postsecondary institution education in 2018.

Remote learning provides flexibility in the learning process and offers new teaching and learning approaches. This growing trend of e-learning and distance learning education is driving the demand for remote desktop software to support the education providers in assisting students. The remote access software offers easy access to the content of the institute's computer or lab, which, in turn, is likely to boost the demand for the remote desktop software. Considering the growing remote learning trends, software providers are also offering new solutions to support distance learning.

  • For instance, in August 2020, Splashtop Inc. announced the update in its Remote Labs product to simplify the remote access to computer labs at universities and schools.

Thus, the growing e-learning and distance learning trend is expected to fuel the demand for this software.


Implementation of Bring Your Own Device Policy to Drive Growth

Bring your own device (BYOD) policy is exhibiting growing implementation across various industries owing to its benefits, such as flexible work time, employee satisfaction, and enhanced security. According to a survey of 2016 by Frost & Sullivan, the adoption of BYOD surged employee productivity by 34%. The BYOD policy offers flexibility to employees for selecting the devices as per their choice and requirements. To provide real-time access to the employee on any device and from any location, companies are adopting remote access solutions.

With the implementation of remote desktop software, employees can access the company data through their personal devices when they are working from a client location or any other mobile location. This improves employee efficiency and provides business growth. However, companies are concerned about endpoint data breaches due to BYOD and this is driving the demand for cloud-based software solutions. According to a report by SOTI Inc. 2020, BYOD is driving the demand for cloud-based remote access software owing to the increasing security risks.


Poor Internet Network and Downtime to Obstruct Growth

The remote desktop software solution requires strong internet connections from both ends i.e. the server and the client working remotely. The slight connection issue might hamper the connectivity and affect the ongoing work. Thus, for proper workflow management, strong connectivity is essential.

Similarly, low performance and inconsistency in the service can cause a total stoppage of systems. During the downtime, the network remains inaccessible until the required service is not provided. This can hamper business continuity and might cause huge losses for organizations. Thus, inefficient internet networks and services might hamper the demand for this software.


By Deployment Analysis

Cloud Segment to Grow Rapidly Backed by Increasing Shift of Organizations

Based on the deployment, the remote desktop software market is bifurcated into the cloud and on-premises. The on-premises segment is expected to lead the market initially. However, the demand for cloud-based software is likely to witness growth during the forecast period. The on-premises software is placed locally on the organization's server and it offers more security, as well as direct control over the configuration and management. The organization and enterprises with a large number of desktops and network systems are likely to implement on-premises software solutions. However, the high cost of maintenance and new upgrades is compelling organizations to search for other secured options.

The cloud segment is growing rapidly as the majority of the organizations are shifting towards cloud service. According to the IDC report 2020, owing to the growing remote work, 56% of Indian companies are expected to seek cloud software. Also, cloud-based software offers a low cost of maintenance, easy installation, and can be extended with the growing business requirements. This is likely to drive the demand for cloud-based remote desktop tools.

By Enterprise Size Analysis

Work-from-home Practice in SMEs to Drive Growth of This Segment

Based on the enterprise size, the market is categorized into small & medium enterprises (SMEs) and large enterprises. The small and medium enterprises segment is expected to grow considerably during the forecast period owing to the increasing demand for work-from-home solutions. SMEs cannot provide considerable employee perks as large enterprises. However, remote working facilities can help these enterprises in retaining employees. Also, these tools would support SMEs in reducing the additional cost associated with large space, power & water consumptions, office maintenance, and other additional expenses.

The large enterprises segment is expected to lead the remote desktop software owing to the increasing adoption of bringing your own devices policy. Also, to boost employee efficiency and productivity, large enterprise and SME’S are offering work-from-home facilities to their employees.

By End-user Analysis

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Rapid Growth in E-learning and Distance Learning to Fuel Demand from Education Sector

Based on the end-user, the market is segmented into BFSI, healthcare, IT & telecom, government, manufacturing, education, others (media and entertainment, etc.). The IT & telecom segment is expected to dominate the market during the forecast period. This industry is the early adopter of remote desktop owing to its vast employee and client-bases spread across the world. The adoption of cloud and other advanced solutions is likely to bolster the demand for these tools from this industry.

The education sector is likely to grow rapidly during the forecast period owing to the increasing demand for e-learning, online courses, and distant learning programs. The software provides teachers and students access to the institution's computer or lab from remote locations. The impact of COVID has significantly affected education institutes and the learning process of students. To deal with the crisis, the industry is likely to boost the demand for remote desktop software.

  • For instance, according to Splashtop Inc., the company has showcased a 700% increase in its educational customer base for implementing remote lab access software in schools and colleges from June to August 2020.

Similarly, the manufacturing industry is steadily adopting these tools for remote management and guidance during the COVID-19 pandemic.

The healthcare industry is also showcasing steady growth owing to the increasing demand for telemedicine, remote health check-up, implants, and connected devices. This connected technology helps healthcare providers and patients to remotely check and update the patient data by using a remote desktop. Software providers are keen on offering the software as per the HIPAA compliance plan, which is likely to drive the growth of this segment. It is supporting hospitals and healthcare providers to improve the patient’s healthcare experiences along with offering efficient solutions for healthcare workers.


North America Remote Desktop Software Market Size, 2019 (USD Million)

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North America is expected to dominate the remote desktop software market during the forecast period. The rapid adoption of the cloud is driving the demand for remote desktop solutions in the region. The U.S. is expected to grow steadily during the forecast period owing to the increasing adoption of work-from-home policies across various industries. According to the American Community Service (ACS) of the Global Workplace Analytics, nearly 5 million employees opted for work-from-home in 2018. Also, the significant presence of key software providers in the country is set to drive growth.

Mexico is expected to grow steadily after the outbreak of coronavirus. The government has instructed the private sector to provide remote working solutions. However, according to a study by UNAM, not all the companies were keen on providing the facility to workers in Mexico. 

Similarly, South America is expected to exhibit steady growth owing to the COVID-19 pandemic as a large number of employees opted for remote location work environments. Numerous companies in Brazil also showcased the significant implementation of remote working solutions.

  • For instance, in September 2020, Brazil’s TiFlux collaborated with Splashtop Inc. to provide remote access solutions for the IT sector in Latin America. This is likely to drive growth in the country.

Asia Pacific is expected to grow rapidly during the forecast period owing to the significant adoption of advanced technologies to support employees to execute industry operations. The growing number of employee bases and the high cost of working spaces are further driving the demand for remote desktop software in countries such as India, China, South Korea, and Australia. China is extensively deploying technologies such as artificial intelligence, the internet of things, and connected devices that can support remote management for employees. Similarly, India is exhibiting a sharp shift towards cloud-based solutions, which is further expected to drive growth.

Likewise, Europe is expected to gain significant growth during the forecast period. The industries across countries such as the U.K., Germany, and France are steadily introducing a remote working environment to boost employee productivity and business growth. The increasing adoption of technologies such as the internet of things, virtual reality, artificial intelligence, and connected devices is set to support the adoption of remote working solutions in the region.

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Similarly, the Middle East and Africa is exhibiting steady adoption of remote desktop solutions. The outbreak of the coronavirus pandemic has further boosted the adoption. According to U.A.E.-based Condo Protego, 35% to 37% of UAE and GCC firms will be shifting to remote working even after the pandemic ends. Also, as per the IDC report, the shipment of personal computers is showcasing high demand in the region for remote work. This is likely to propel the demand for remote desktop software.


Splashtop Inc. to Offer Advanced Remote Management Tools by Strategic Acquisitions and Collaborations

Splashtop Inc. is gaining product expertise and offering advanced solutions by strategically acquiring and collaborating with other key software providers. The company is offering access to cloud platforms and other services to provide easy remote working solutions. The increasing demand for remote working has enabled the company to focus on providing secured and encrypted connections for organizations. 

Similarly, other key players such as TeamViewer Group, Microsoft Corporation, VMware, Inc., AnyDesk Software GmbH, and BeyondTrust Corporation are focusing on expanding their businesses by following the strategies of partnership and collaborations. Considering the pandemic, these key companies are offering secured and updated remote desktop solutions to support organizations across the globe.

July 2020 – Splashtop Inc. announced its collaboration with Adobe Systems by becoming a member of the Adobe Exchange Developer community. With this collaboration, the company will be able to provide real-time access to the Adobe Creative Cloud desktop application to its users. The users of Splashtop remote access software can leverage the Creative Cloud video apps and the power of high-end computers from remote locations.  

May 2020 – Splashtop Inc. announced its partnership with JumpCloud to offer centralized authentications for organizations with Single Sign-On (SSO). The centralized authentication offers ease of use to users and provides password security to organizations. The partnership would offer improved cloud-based remote working suits to support organizations and their IT teams.



  • May 2020 – TeamViewer announced its partnership with Sharp Europe to offer remote management solutions to Sharp’s partners. Users can access Sharp’s displays and customer’s visual solutions by connecting through TeamViewer remote management.

  • March 2020 – Zoho launched its collaboration and productive platform “Zoho Remotely” to help organizations during the COVID-19 pandemic. Zoho Remotely comprises 11 tools categorized as collaboration, communication, remote assistance, and productivity.


An Infographic Representation of Remote Desktop Software Market

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The market research report highlights leading regions across the world to offer a better understanding of the user. Furthermore, it provides insights into the latest industry trends and analyzes technologies that are being deployed at a rapid pace at the global level. It further highlights some of the growth-stimulating factors and restraints, helping the reader to gain in-depth knowledge about the market.




Study Period


Base Year


Forecast Period


Historical Period



  Value (USD billion)


  Deployment; Enterprise Size; End-user; and Geography

By Deployment


  • Cloud

  • On-premises

By Enterprise Size


  • Large Enterprise

  • SMEs

By End-user


  • BFSI

  • Healthcare

  • IT & Telecom

  • Government

  • Manufacturing

  • Education

  • Others (Media and Entertainment, etc.)

By Region


  • North America

    • United States

      • By End-user

    • Canada

      • By End-user

    • Mexico

      • By End-user

  • South America

    • Brazil

      • By End-user

    • Argentina

      • By End-user

    • Rest of South America

  • Europe

    • U.K.

      • By End-user

    • Germany

      • By End-user

    • France

      • By End-user

    • Italy

      • By End-user

    • Spain

      • By End-user

    • Russia

      • By End-user

    • Benelux

      • By End-user

    • Nordics

      • By End-user

    • Rest of Europe

  • The Middle East & Africa

    • Turkey

      • By End-user

    • Israel

      • By End-user

    • GCC

      • By End-user

    • North Africa

      • By End-user

    • South Africa

      • By End-user

    • Rest of the Middle East & Africa

  • Asia Pacific

    • Japan

      • By End-user

    • China

      • By End-user

    • India

      • By End-user

    • South Korea

      • By End-user

    • ASEAN

      • By End-user

    • Oceania

      • By End-user

    • Rest of Asia Pacific

Frequently Asked Questions

The market is projected to reach USD 4.69 billion by 2027.

In 2019, the market value stood at USD 1.53 billion.

The market is projected to grow at a CAGR of 15.1% in the forecast period (2020-2027).

By end-user, the IT & telecom segment is likely to lead the market.

The rising demand for the Bring Your Own Devices policy is likely to drive the market growth.

TeamViewer Group, ConnectWise, LLC., Zoho Corporation Pvt. Ltd., AnyDesk Software GmbH, Microsoft Corporation, VMware, Inc., BeyondTrust Corporation, Splashtop Inc., and Citrix Systems, Inc. are the top players in the market.

North America is expected to hold the highest market share.

Asia Pacific is expected to grow at a significant CAGR.

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Remote Desktop Software Market Size, Share and Global Industry Trend Forecast till 2026
  • Nov, 2020
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