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Telecom Service Assurance is defined as policies, procedures and processes implemented by Communications Service Provider (CSP) to ensure that services offered over networks meet pre-defined quality level for optimal experience to subscribers. Increasing investment for 5G deployments will drive market. For instance- Operator from Asia-Pacific will be investing around US$ 570 billion on 5G deployments in between 2018 to 2025. In addition, increasing number of IoT connections will increase the scope of growth for telecom service assurance market. The cloud based solutions are expected to be adopted to a larger extent since it reduces maintenance costs, increases flexibility and are faster deployed systems.
Key Market Driver -
• Increasing number of mobile subscribers globally support market growth. • High investment in deployment of 5G will surge market growth. • Rapid adoption of IoT technology incentivizes market growth.
Key Market Restraint -
• Lack of technical expertise will hinder market growth.
Some of the major providers in the telecom service assurance market are Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, IBM Corporation, Hewlett Packard Enterprise Development LP, Cisco Systems, Inc., Nokia, and others.
Telefonaktiebolaget LM Ericsson acquired Cenx Inc. to boost the network automation capabilities. Cenx Inc. is U.S. based company, a service assurance technology company. This acquisition boosts the Ericsson’s operations support system (OSS) portfolio with closed-loop automation capability and diagnostic service assurance. CENX’s automation capability and cloud-native service assurance strengthens the Ericsson in managed service market and OSS. This acquisition will complement the Ericsson’s existing portfolio.
Juniper Networks, Inc. partnered with Tata Consultancy Services Limited. This partnership was to enhance the product assurance processes with Automation and Artificial Intelligence. The integration of TCS’ strong IP Networking capabilities combined with AI based Smart QE platform will offer next-gen product assurance processes to Juniper Networks Inc. This partnership will assist Juniper Networks, Inc. to provide improved customer experience with improved product quality.
North America is expected to be dominant in this market. North America is amongst the early adopters of emerging technologies like IOT, AI/ML worldwide. Therefore, growth in new IOT connections is expected to open new opportunities for the market growth in large extent. Additionally, the telecom operators are enhancing the network infrastructure in order to meet the demand of 5G services in upcoming future.
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Asia-Pacific is expected to show a tremendous growth in this market. Countries like India, China, Japan are rapidly advancing due to rising investments in high-speed internet infrastructure to meet 5G requirements. As stated by GSMA report in 2019- Asia Pacific is expected to have 370 million new mobile subscribers by 2025 i.e. approx. half of number of world’s mobile subscribers. These above mentioned factors surges the telecomm service assurance market growth.
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