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Telecom Service Assurance Market Size, Share & Industry Analysis, By Component (Software {Probe Monitoring, Fault and Event Management, Quality and Service Management, Network Performance Monitoring,} Service {Planning and Consulting Services} System Integration Services), By Deployment (On-premises, Cloud based), By Operator Type (Mobile Operators, Fixed Operators) and Regional Forecast, 2024-2032

Region :Global | Report ID: FBI102876 | Status : Ongoing



Telecom Service Assurance is defined as policies, procedures and processes implemented by Communications Service Provider (CSP) to ensure that services offered over networks meet pre-defined quality level for optimal experience to subscribers. Increasing investment for 5G deployments will drive market. For instance- Operator from Asia-Pacific will be investing around US$ 570 billion on 5G deployments in between 2018 to 2025. In addition, increasing number of IoT connections will increase the scope of growth for telecom service assurance market. The cloud based solutions are expected to be adopted to a larger extent since it reduces maintenance costs, increases flexibility and are faster deployed systems.

Key Market Driver -

• Increasing number of mobile subscribers globally support market growth. • High investment in deployment of 5G will surge market growth. • Rapid adoption of IoT technology incentivizes market growth.

Key Market Restraint -

• Lack of technical expertise will hinder market growth.

Key Players Covered:

Some of the major providers in the telecom service assurance market are Tata Consultancy Services Limited, Telefonaktiebolaget LM Ericsson, IBM Corporation, Hewlett Packard Enterprise Development LP, Cisco Systems, Inc., Nokia, and others.

Telefonaktiebolaget LM Ericsson acquired Cenx Inc. to boost the network automation capabilities. Cenx Inc. is U.S. based company, a service assurance technology company. This acquisition boosts the Ericsson’s operations support system (OSS) portfolio with closed-loop automation capability and diagnostic service assurance. CENX’s automation capability and cloud-native service assurance strengthens the Ericsson in managed service market and OSS. This acquisition will complement the Ericsson’s existing portfolio.  

Juniper Networks, Inc. partnered with Tata Consultancy Services Limited. This partnership was to enhance the product assurance processes with Automation and Artificial Intelligence. The integration of TCS’ strong IP Networking capabilities combined with AI based Smart QE platform will offer next-gen product assurance processes to Juniper Networks Inc. This partnership will assist Juniper Networks, Inc. to provide improved customer experience with improved product quality.

Regional Analysis

North America is expected to be dominant in this market. North America is amongst the early adopters of emerging technologies like IOT, AI/ML worldwide. Therefore, growth in new IOT connections is expected to open new opportunities for the market growth in large extent. Additionally, the telecom operators are enhancing the network infrastructure in order to meet the demand of 5G services in upcoming future.

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Asia-Pacific is expected to show a tremendous growth in this market. Countries like India, China, Japan are rapidly advancing due to rising investments in high-speed internet infrastructure to meet 5G requirements.   As stated by GSMA report in 2019- Asia Pacific is expected to have 370 million new mobile subscribers by 2025 i.e. approx. half of number of world’s mobile subscribers. These above mentioned factors surges the telecomm service assurance market growth.  




By Component

  • Software

    • Probe Monitoring

    • Fault and Event Management

    • Quality and Service Management

    • Network Performance Monitoring

    • Workforce Management

    • Others

  • Service

    • Planning and Consulting Services

    • Operation and Maintenance Services

    • System Integration Services

By Deployment

  • On-premises

  • Cloud based

By Operator Type

  • Mobile Operators

  • Fixed Operators

By Geography

  • North America (U.S. and Canada)

  • Europe (UK, Germany, France, Scandinavia and Rest of Europe)

  • Asia Pacific (Japan, China, India, Southeast Asia and Rest of Asia Pacific)

  • Middle East & Africa (South Africa, GCC and Rest of the Middle East & Africa)

  • Latin America (Brazil, Mexico and Rest of Latin America)

Key Industry Developments

  • June 2019 – Hewlett Packard Enterprise Development LP. offers innovations, programs and research labs to surge the adoption of next wave of Intelligent Edge adoption. It leverages machine learning and analytics to adapt to real life changes to achieve unique digital experience for the customers. Major improvements to cloud based platform – Aruba Central that unifies AI- powered analytics, network management and user-centric service assurance for WAN, wireless and wired at an edge. 

  • February 2020 – Nokia has launched cloud native experience and assurance software to assist CSPs, to move towards automated 5G network operations. Nokia Assurance centre enhances customer experience by improving the performance management to drive intelligent root cause analysis and also triggers prioritized and automated resolution. 

  • Ongoing
  • 2023
  • 2019-2022

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