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Telecommunication Relay Services Market Size, Share & Industry Analysis, By Technology (IP relay, Web relay), By Type (Public Service, Private Service), By End User (Enterprise, Public, Personal) And Regional Forecast, 2024-2032

Region :Global | Report ID: FBI105963 | Status : Ongoing



Telecommunications relay service (TRS), sometimes referred to as relay service, web-based relay service, or IP-relay, is a service that assists physically challenged individuals. TRS uses a communications assistant to let differently abled people with hearing and speech issues to communicate with others who use regular telephony (CA). Communication assistants (CAs) are operators who assist people with communication issues.

Telecommunications relay services are divided into two categories: audible carryover (HCO) and voice carryover (VCO) (VCO). Voice carryover allows a person with hearing loss to speak directly to the other person, whereas audible carryover allows a person with speech loss to hear and respond correctly.

The main driver of the rise and use of telecommunications relay services has been the COVID-19 epidemic. Due to the continuing need to link individuals at this time, TRS providers are seeing a substantial increase in the amount of relay calls to operate at relay call centers as a result of the pandemic outbreak. As a result, demand for telecommunications relay service (TRS) is likely to rise across the country. 

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Key Market Driver -

Increase in the number of deaf, blind and individuals with problem of hard hearing and rise in the government investments to help them is going to drive the growth of this market

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Key Market Restraint -

High cost of the equipments used in the relay service and lack of awareness is going to hamper the growth of this market.


Key Players

HKBN, Enspyre, APTG, Brastel Telecom , AT&T, CHT, NCID, FETnet, TSTAR , Dynasky, iTalkBB, A1 Business Pte Ltd, Oregon Relay Service, Relay Indiana, TTRS, Vermont, Bell Canada, Cisco Systems, Skype Technologies, Taiwan Star Telecom Corporation, Italk Global Communications, and IBM Corporation and others are some of the major players in this market.

Regional Analysis

North America is likely to lead the global telecommunications relay service (TRS) market due to well-established firms in the United States and Canada providing telecommunications relay services to differently abled persons. As a result, the market for telecommunications relay services (TRS) in North America is expected to increase quicker.

The telecommunications relay service (TRS) market in Asia Pacific is likely to have a considerable proportion due to increased government investments in relay centers that provide relay services to physically challenged people. The telecommunications relay service (TRS) market in the region is likely to increase as a result of this.

The market for telecommunication relay services in Europe is predicted to grow rapidly, owing to the region's well-established telecom industry. The major European telecommunications service providers are focusing on improving individual communication. Another element boosting the TRS industry's growth is increased investment in the telecommunications industry. 

Because of favorable government initiatives, the Latin American telecommunications relay service market will rise rapidly over the projection period.

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By Technology

  • IP relay

  • Web relay

By  Type

  • Public Service

  • Private Service

By End User

  • Enterprise

  • Public

  • Personal

By Region

  • North America (the U.S., and Canada)

  • Europe (the U.K., Germany, France, Italy, and Rest of Europe)

  • Asia Pacific (Japan, China, India, South East Asia, and Rest of Asia Pacific)

  • Middle East & Africa (South Africa, GCC, and Rest of the Middle East & Africa)

  • Latin America (Brazil, Mexico, and Rest of Latin America)

Telecommunication Relay Service Market Developments

  • In April 2020- To provide relay services at White House press conferences, Convo Communications LLC teamed with Communication Service for the Deaf and Registry of Interpreters for the Deaf Inc.

  • In September 2019- The Singapore Association for the Deaf has partnered with Grab, a technology business, to raise deaf community awareness.

  • Ongoing
  • 2023
  • 2019-2022

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