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Contact Center as a Service (CCaaS) Market Size, Share, and COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Type (SMEs and Large Enterprises), By Industry (BFSI, IT & Telecommunications, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and Regional Forecast, 2023-2030

Region : Global | Format: PDF | Report ID: FBI104160

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Contact Center as a Service (CCaaS) Market Key Players Market Share/Ranking, 2022
  5. Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Region (USD)
      1. North America
      2. Europe
      3. Asia Pacific
      4. Middle East & Africa
      5. Latin America
  6. North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United States
        1. By Function
      2. Canada
        1. By Function
  7. Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United Kingdom
        1. By Function
      2. Germany
        1. By Function
      3. France
        1. By Function
      4. Italy
        1. By Function
      5. Spain
        1. By Function
      6. Rest of Europe
  8. Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. China
        1. By Function
      2. India
        1. By Function
      3. Japan
        1. By Function
      4. South East Asia
        1. By Function
      5. Rest of Asia Pacific
  9. Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. GCC
        1. By Function
      2. South Africa
        1. By Function
      3. Rest of MEA
  10. Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. Brazil
        1. By Function
      2. Mexico
        1. By Function
      3. Rest of Latin America
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Anywhere365 Enterprise Dialogue Management
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. Computer Talk Technology Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. 8x8, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Content Guru Limited
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. Enghouse Interactive
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Genesys Telecommunication Laboratories, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. NICE Systems Ltd.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. Talkdesk Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Luware AG.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Evolve IP, LLC
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
Read Less

Figure 1: Global Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 2: Global Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 3: Global Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 4: Global Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 5: Global Contact Center as a Service (CCaaS) Market Revenue Share (%), By Region, 2022 and 2030

Figure 6: North America Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 7: North America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 8: North America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 9: North America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 10: North America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Country, 2022 and 2030

Figure 11: Europe Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 12: Europe Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 13: Europe Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 14: Europe Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 15: Europe Contact Center as a Service (CCaaS) Market Revenue Share (%), By Country, 2022 and 2030

Figure 16: Asia Pacific Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 17: Asia Pacific Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 18: Asia Pacific Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 19: Asia Pacific Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 20: Asia Pacific Contact Center as a Service (CCaaS) Market Revenue Share (%), By Country, 2022 and 2030

Figure 21: Middle East & Africa Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 22: Middle East & Africa Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 23: Middle East & Africa Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 24: Middle East & Africa Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 25: Middle East & Africa Contact Center as a Service (CCaaS) Market Revenue Share (%), By Country, 2022 and 2030

Figure 26: Latin America Contact Center as a Service (CCaaS) Market Revenue Share (%), 2022 and 2030

Figure 27: Latin America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Function, 2022 and 2030

Figure 28: Latin America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 29: Latin America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Industry, 2022 and 2030

Figure 30: Latin America Contact Center as a Service (CCaaS) Market Revenue Share (%), By Country, 2022 and 2030

Figure 31: Global Contact Center as a Service (CCaaS) Key Players Market Revenue Share (%), 2022

Table 1: Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 2: Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 3: Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 4: Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 5: Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Region, 2019 – 2030

Table 6: North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 7: North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 8: North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 9: North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 10: North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 11: US Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 12: Canada Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 13: Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 14: Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 15: Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 16: Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 17: Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 18: UK Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 19: Germany Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 20: France Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 21: Italy Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 22: Spain Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 23: Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 24: Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 25: Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 26: Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 27: Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 28: China Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 29: India Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 30: Japan Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 31: South East Asia Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 32: Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 33: Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 34: Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 35: Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 36: Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 37: GCC Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 38: South Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 39: Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, 2019 – 2030

Table 40: Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 41: Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 42: Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2019 – 2030

Table 43: Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 44: Brazil Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

Table 45: Mexico Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2019 – 2030

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