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Contact Center as a Service (CCaaS) Market Size, Share & COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Size (Small & Medium Enterprises and Large Enterprises), By Industry (BFSI, IT & Telecommunications, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and Regional Forecast, 2022-2029

Region : Global | Format: PDF | Report ID: FBI104160

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Contact Center as a Service (CCaaS) Key Players Market Share Insights and Analysis, 2021
  5. Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises  
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United States
        1. By Function
      2. Canada
        1. By Function
  7. Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. Brazil
        1. By Function
      2. Mexico
        1. By Function
      3. Rest of Latin America
  8. Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United Kingdom
        1. By Function
      2. Germany
        1. By Function
      3. France
        1. By Function
      4. Italy
        1. By Function
      5. Spain
        1. By Function
      6. Rest of Europe
  9. Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. China
        1. By Function
      2. India
        1. By Function
      3. Japan
        1. By Function
      4. Southeast Asia
        1. By Function
      5. Rest of Asia Pacific
  10. Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. GCC
        1. By Function
      2. South Africa
        1. By Function
      3. Rest of MEA
  1. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Genesys Telecommunication Laboratories, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    2. 8x8, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    3. Nice System Ltd.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    4. Anywhere365 Enterprise Dialogue Management
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    5. Talkdesk, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    6. Computer Talk Technology Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    7. Content Guru Limited.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    8. Luware AG
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    9. Enghouse Interactive
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    10. Evolve IP, LLC.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
Read Less

Figure 1: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 2: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 3: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 4: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Region, 2021 and 2029

Figure 5: Global Contact Center As A Service (CCaaS) Market Share Analysis and Matrix, 2020

Figure 6: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 7: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 8: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 9: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 10: U.S. Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 11: Canada Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 12: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 13: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 14: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 15: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 16: U.K. Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 17: Germany Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 18: France Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 19: Italy Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 20: Spain Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 21: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 22: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 23: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 24: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 25: China Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 26: Japan Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 27: India Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 28: Southeast Asia Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 29: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 30: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 31: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 32: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 33: South Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 34: GCC Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 35: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 36: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 37: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 38: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 39: Brazil Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 40: Mexico Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Table 1: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, YoY Growth Rate, 2018 – 2029

Table 2: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 3: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 4: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 5: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Region, 2018 – 2029

Table 6: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 7: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 8: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 9: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 10: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 11: U.S. Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 12: Canada Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 13: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 14: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 15: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 16: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 17: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 18: U.K. Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 19: Germany Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 20: France Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 21: Italy Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 22: Spain Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 23: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 24: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 25: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 26: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 27: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 28: China Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 29: Japan Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 30: India Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 31: Southeast Asia Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 32: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 33: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 34: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 35: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 36: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 37: South Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 38: GCC Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 39: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 40: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 41: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 42: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 43: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 44: Brazil Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 45: Mexico Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

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