"Smart Strategies, Giving Speed to your Growth Trajectory"

Contact Center as a Service (CCaaS) Market Size, Share & COVID-19 Impact Analysis, By Function (Interactive Voice Response (IVR), Multichannel, Automatic Call Distribution, Computer Telephony Integration (CTI), Reporting and Analytics, Workforce Optimization, Customer Collaboration, and Others), By Enterprise Size (Small & Medium Enterprises and Large Enterprises), By Industry (BFSI, IT & Telecommunications, Government, Healthcare, Consumer Goods & Retail, Travel & Hospitality, Media & Entertainment, and Others), and Regional Forecast, 2022-2029

Region : Global | Format: PDF | Report ID: FBI104160

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Contact Center as a Service (CCaaS) Key Players Market Share Insights and Analysis, 2021
  5. Global Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises  
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United States
        1. By Function
      2. Canada
        1. By Function
  7. Latin America Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. Brazil
        1. By Function
      2. Mexico
        1. By Function
      3. Rest of Latin America
  8. Europe Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. United Kingdom
        1. By Function
      2. Germany
        1. By Function
      3. France
        1. By Function
      4. Italy
        1. By Function
      5. Spain
        1. By Function
      6. Rest of Europe
  9. Asia Pacific Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. China
        1. By Function
      2. India
        1. By Function
      3. Japan
        1. By Function
      4. Southeast Asia
        1. By Function
      5. Rest of Asia Pacific
  10. Middle East & Africa Contact Center as a Service (CCaaS) Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Function (USD)
      1. Interactive Voice Response (IVR)
      2. Multichannel
      3. Automatic Call Distribution
      4. Computer Telephony Integration (CTI)
      5. Reporting and Analytics
      6. Workforce Optimization
      7. Customer Collaboration
      8. Others (Recording, Dialer, etc.)
    3. By Enterprise Size (USD)
      1. SMEs
      2. Large Enterprises 
    4. By Industry (USD)
      1. BFSI
      2. IT and Telecommunications
      3. Government
      4. Healthcare
      5. Consumer Goods and Retail
      6. Travel and Hospitality
      7. Media and Entertainment
      8. Others
    5. By Country (USD)
      1. GCC
        1. By Function
      2. South Africa
        1. By Function
      3. Rest of MEA
  1. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Genesys Telecommunication Laboratories, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    2. 8x8, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    3. Nice System Ltd.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    4. Anywhere365 Enterprise Dialogue Management
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    5. Talkdesk, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    6. Computer Talk Technology Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    7. Content Guru Limited.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    8. Luware AG
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    9. Enghouse Interactive
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    10. Evolve IP, LLC.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
Read Less

Figure 1: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 2: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 3: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 4: Global Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Region, 2021 and 2029

Figure 5: Global Contact Center As A Service (CCaaS) Market Share Analysis and Matrix, 2020

Figure 6: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 7: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 8: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 9: North America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 10: U.S. Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 11: Canada Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 12: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 13: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 14: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 15: Europe Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 16: U.K. Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 17: Germany Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 18: France Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 19: Italy Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 20: Spain Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 21: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 22: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 23: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 24: Asia Pacific Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 25: China Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 26: Japan Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 27: India Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 28: Southeast Asia Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 29: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 30: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 31: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 32: Middle East and Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 33: South Africa Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 34: GCC Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 35: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Function, 2021 and 2029

Figure 36: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 37: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), By Industry, 2021 and 2029

Figure 38: Latin America Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 39: Brazil Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Figure 40: Mexico Contact Center As A Service (CCaaS) Market Revenue Share Split (%), by Function, 2021 and 2029

Table 1: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, YoY Growth Rate, 2018 – 2029

Table 2: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 3: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 4: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 5: Global Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Region, 2018 – 2029

Table 6: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 7: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 8: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 9: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 10: North America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 11: U.S. Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 12: Canada Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 13: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 14: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 15: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 16: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 17: Europe Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 18: U.K. Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 19: Germany Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 20: France Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 21: Italy Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 22: Spain Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 23: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 24: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 25: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 26: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 27: Asia Pacific Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 28: China Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 29: Japan Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 30: India Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 31: Southeast Asia Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 32: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 33: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 34: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 35: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 36: Middle East and Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 37: South Africa Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 38: GCC Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 39: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, 2018 – 2029

Table 40: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 41: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 42: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Industry, 2018 – 2029

Table 43: Latin America Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 44: Brazil Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Table 45: Mexico Contact Center As A Service (CCaaS) Market Size Estimates and Forecasts, By Function, 2018 – 2029

Booklet
  • Jun, 2022
  • 2021
  • 2018-2020
  • 160

    CHOOSE LICENSE TYPE

  • $4850
    $5850
    $7850
    Compare Licenses Book Now

Information & Technology Clients

Bain & Company
Dell
ey
Fujitsu
Go daddy
Google
Hitachi
huawei
Kpmg
Lek
Lg
Panasonic
Samsung
Softbank
Sony
Toshiba
Yahoo

Related Reports

Client Testimonials

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.
X