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Customer Relationship Management Market Size, Share & COVID-19 Impact Analysis, By Component (Software, and Services), By Deployment (On-Premises, and Cloud), By Enterprise Size (Large Enterprises, and SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, and Others), By Vertical (BFSI, Manufacturing, IT & Telecommunications, Retail & Consumer Goods, Healthcare, and Others) and Regional Forecasts, 2022-2029

Region : Global | Format: PDF | Report ID: FBI103418

 

 
  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Customer Relationship Management Key Players Market Share Insights and Analysis, 2021
    4. Porter’s Five Force Analysis
  5. Global Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. United States
        1. By Application
      2. Canada
        1. By Application
  7. Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. Brazil
        1. By Application
      2. Mexico
        1. By Application
      3. Rest of Latin America
  8. Europe Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. Germany
        1. By Application
      2. U.K.
        1. By Application
      3. France
        1. By Application
      4. Russia
        1. By Application
      5. Rest of Europe
  9. Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. China
        1. By Application
      2. Japan
        1. By Application
      3. India
        1. By Application
      4. Australia
        1. By Application
      5. Southeast Asia
        1. By Application
      6. Rest of Asia Pacific
  10. Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Segments, 2018-2029
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-Premises
      2. Cloud
    4. By Enterprise Size (USD)
      1. Large Enterprises
      2. SMEs
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. GCC
        1. By Application
      2. South Africa
        1. By Application
      3. Rest of MEA
  11. Company Profiles for Top 10 Players (Based on data availability in public domain and/or on paid databases)
    1. Nice Systems
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    2. Oracle Corporation
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    3. Adobe
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    4. Pegasystems
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    5. SAP SE
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    6. Microsoft Corporation
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    7. Zendesk
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    8. HubSpot, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    9. Salesforce.com, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
    10. Genesys Telecommunications Laboratories, Inc.
      1. Overview
      2. Offerings/Business Segments
      3. Employee Size
      4. Key Financials
      5. Recent Developments
Read Less

Figure 1: Global Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 2: Global Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 3: Global Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 4: Global Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 5: Global Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 6: Global Customer Relationship Management Market Revenue Share Split (%), by Region, 2021 and 2029

Figure 7: Global Customer Relationship Management Market Share Analysis and Matrix, 2020

Figure 8: North America Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 9: North America Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 10: North America Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 11: North America Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 12: North America Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 13: North America Customer Relationship Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 14: U.S. Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 15: Canada Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 16: Europe Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 17: Europe Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 18: Europe Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 19: Europe Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 20: Europe Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 21: Europe Customer Relationship Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 22: U.K. Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 23: Germany Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 24: France Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 25: Russia Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 26: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 27: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 28: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 29: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 30: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 31: Asia Pacific Customer Relationship Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 32: China Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 33: Japan Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 34: India Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 35: Australia Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 36: Southeast Asia Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 37: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 38: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 39: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 40: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 41: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 42: Middle East and Africa Customer Relationship Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 43: South Africa Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 44: GCC Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 45: Latin America Customer Relationship Management Market Revenue Share Split (%), By Component, 2021 and 2029

Figure 46: Latin America Customer Relationship Management Market Revenue Share Split (%), By Deployment, 2021 and 2029

Figure 47: Latin America Customer Relationship Management Market Revenue Share Split (%), By Enterprise Size, 2021 and 2029

Figure 48: Latin America Customer Relationship Management Market Revenue Share Split (%), By Application, 2021 and 2029

Figure 49: Latin America Customer Relationship Management Market Revenue Share Split (%), By Vertical, 2021 and 2029

Figure 50: Latin America Customer Relationship Management Market Revenue Share Split (%), by Country, 2021 and 2029

Figure 51: Brazil Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Figure 52: Mexico Customer Relationship Management Market Revenue Share Split (%), by Application, 2021 and 2029

Table 1: Global Customer Relationship Management Market Size Estimates and Forecasts, YoY Growth Rate, 2018 – 2029

Table 2: Global Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 3: Global Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 4: Global Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 5: Global Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 6: Global Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 7: Global Customer Relationship Management Market Size Estimates and Forecasts, by Region, 2018 – 2029

Table 8: North America Customer Relationship Management Market Size Estimates and Forecasts, 2018 – 2029

Table 9: North America Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 10: North America Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 11: North America Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 12: North America Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 13: North America Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 14: North America Customer Relationship Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 15: U.S. Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 16: Canada Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 17: Europe Customer Relationship Management Market Size Estimates and Forecasts, 2018 – 2029

Table 18: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 19: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 20: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 21: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 22: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 23: Europe Customer Relationship Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 24: U.K. Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 25: Germany Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 26: France Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 27: Russia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 28: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, 2018 – 2029

Table 29: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 30: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 31: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 32: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 33: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 34: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 35: China Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 36: Japan Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 37: India Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 38: Australia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 39: Southeast Asia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 40: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, 2018 – 2029

Table 41: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 42: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 43: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 44: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 45: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 46: Middle East and Africa Customer Relationship Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 47: South Africa Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 48: GCC Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 49: Latin America Customer Relationship Management Market Size Estimates and Forecasts, 2018 – 2029

Table 50: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2018 – 2029

Table 51: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2018 – 2029

Table 52: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Size, 2018 – 2029

Table 53: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 54: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2018 – 2029

Table 55: Latin America Customer Relationship Management Market Size Estimates and Forecasts, by Country, 2018 – 2029

Table 56: Brazil Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

Table 57: Mexico Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2018 – 2029

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