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Customer Relationship Management (CRM) Market Size, Share & COVID-19 Impact Analysis, By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention), By Vertical (BFSI, Manufacturing, IT & Telecommunications, Retail & Consumer Goods, Healthcare) and Regional Forecasts, 2021 – 2028

Region : Global | Format: PDF | Report ID: FBI103418

 

Table of Content:

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Key Takeaways
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. PESTLE Analysis
    4. Porter’s Five Force Analysis
  5. Global Customer Relationship Management (CRM) Key Players Market Share Insights and Analysis, 2020         
  6. Key Market Insights and Strategic Recommendations
  7. Primary Interviewee’s Key Responses
  8. Companies Profiled (Covered for key 10 players only)
    1. Overview
      1. Key Management
      2. Headquarters etc.
    2. Offerings/Business Segments
    3. Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      1. Employee Size
      2. Key Financials
        1. Past and Current Revenue
        2. Gross Margin
        3. Geographical Share
        4. Business Segment Share
    4. Recent Developments
  9. Annexure / Appendix
    1. Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Region (Value)
        1. North America
        2. Europe
        3. Asia Pacific
        4. Middle East & Africa
        5. Latin America
    2. North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (Value)
        1. United States
        2. Canada
    3. Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (Value)
        1. U.K.
        2. Germany
        3. France
        4. Russia
        5. Rest of Europe
    4. Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (Value)
        1. China
        2. Japan
        3. India
        4. Australia
        5. Southeast Asia
        6. Rest of Asia Pacific
    5. Middle East & Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (Value)
        1. GCC
        2. South Africa
        3. Rest of Middle East and Africa
    6. Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (Value)
        1. Software
        2. Services
      2. By Deployment (Value)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (Value)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (Value)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (Value)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (Value)
        1. Brazil
        2. Mexico
        3. Rest of Latin America
  10. Companies Analyzed (In order to estimate the market size and/or understanding the market ecosystem) (Note that the purpose of the below list is to highlight the exhaustiveness of coverage. This does not necessarily mean that all the below companies are profiled in the scope. Kindly refer Companies Profiled Section for more details. However, at the same, we are open to profile additional company(s) on specific request)
  • Copper CRM, Inc.
  • Infor, Inc.
  • Infusion Software, Inc. (Keap)
  • Netsuite Inc.
  • IBM Corporation
  • Microsoft Corporation
  • Oracle Corporation
  • Pipedrive
  • Salesforce.com, Inc.
  • SAP SE
  • Adobe Systems Inc.
  • Zendesk, Inc.
  • SugarCRM
  • Zoho Corporation Pvt. Ltd.

List of Tables

Table 1: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, YoY Growth Rate, 2017 – 2028

Table 2: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 3: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 4: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 5: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 6: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 7: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Region, 2017 – 2028

Table 8: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 – 2028

Table 9: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 10: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 11: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 12: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 13: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 14: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 15: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 – 2028

Table 16: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 17: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 18: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 19: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 20: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 21: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 22: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 – 2028

Table 23: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 24: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 25: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 26: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 27: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 28: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 29: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 – 2028

Table 30: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 31: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 32: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 33: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 34: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 35: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 – 2028

Table 36: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 – 2028

Table 37: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 – 2028

Table 38: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 – 2028

Table 39: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

Table 40: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 – 2028

Table 41: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 – 2028

Table 42: Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 – 2028

List of Figures

Figure 1: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 2: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 3: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 4: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 5: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 6: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), by Region, 2020 and 2028

Figure 7: Global Customer Relationship Management (CRM) Market Share Analysis and Matrix, 2019

Figure 8: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 9: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 10: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 11: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 12: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 13: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 14: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 15: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 16: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 17: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 18: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 19: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 20: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 21: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 22: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 23: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 24: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 25: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 26: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 27: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 28: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 29: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 30: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 31: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 32: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Component, 2020 and 2028

Figure 33: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 34: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 35: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 36: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 37: Latin America Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

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