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Customer Relationship Management (CRM) Market Size, Share & COVID-19 Impact Analysis, By Component (Software and Services), By Deployment (On-Premises and Cloud), By Enterprise Size (Large Enterprises and SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Customer Support and Contact Center, CRM Analytics, and Social Media Management), By Vertical (BFSI, Manufacturing, IT & Telecommunications, Retail & Consumer Goods, Government, Healthcare, Transportation and Logistics, and Others), and Regional Forecasts, 2023-2030

Region : Global | Format: PDF | Report ID: FBI103418

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Global Customer Relationship Management (CRM) Key Players Market Share/Ranking, 2022       
    4. Porter’s Five Forces Analysis
  5. Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Region (USD)
      1. North America
      2. Latin America
      3. Europe
      4. Middle East & Africa
      5. Asia Pacific
  6. North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. United States
        1. By Application
      2. Canada
        1. By Application
  7. Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. Brazil
        1. By Application
      2. Mexico
        1. By Application
      3. Rest of Latin America
  8. Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. U.K.
        1. By Application
      2. Germany
        1. By Application
      3. France
        1. By Application
      4. Spain
        1. By Application
      5. Russia
        1. By Application
      6. Rest of Europe
  9. Middle East & Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. GCC
        1. By Application
      2. South Africa
        1. By Application
      3. Rest of Middle East & Africa
  10. Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Segments, 2019-2030
    1. Key Findings
    2. By Component (USD)
      1. Software
      2. Services
    3. By Deployment (USD)
      1. On-premise
      2. Cloud-based
    4. By Enterprise Type (USD)
      1. SMEs
      2. Large Enterprises
    5. By Application (USD)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. CRM Analytics
      6. Social Media Management
    6. By Vertical (USD)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Government
      7. Transportation and Logistics
      8. Others (Media and Entertainment, Education, Etc.)
    7. By Country (USD)
      1. China
        1. By Application
      2. India
        1. By Application
      3. Japan
        1. By Application
      4. Southeast Asia
        1. By Application
      5. Australia
        1. By Application
      6. Rest of Asia Pacific
  11. Companies Profiled (Based on data availability in public domain and/or on paid databases)
    1. Salesforce.com, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    2. HubSpot, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    3. NICE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    4. Oracle Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    5. Microsoft Corporation
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    6. Adobe Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    7. Pegasystems Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    8. SAP SE
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    9. Zendesk, Inc.
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
    10. Genesys
      1. Overview
        1. Key Management
        2. Headquarters
        3. Offerings/Business Segments
      2. Key Details (Key details are consolidated data and not product/service specific)
        1. Employee Size
        2. Past and Current Revenue
        3. Geographical Share
        4. Business Segment Share
        5. Recent Developments
Read Less

Figure 1: Global Customer Relationship Management Market Revenue Share (%), 2022 and 2030

Figure 2: Global Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 3: Global Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 4: Global Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 5: Global Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 6: Global Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 7: North America Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 8: North America Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 9: North America Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 10: North America Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 11: North America Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 12: North America Customer Relationship Management Market Revenue Share (%), By Country, 2022 and 2030

Figure 13: Latin America Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 14: Latin America Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 15: Latin America Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 16: Latin America Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 17: Latin America Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 18: Latin America Customer Relationship Management Market Revenue Share (%), By Country, 2022 and 2030

Figure 19: Europe Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 20: Europe Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 21: Europe Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 22: Europe Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 23: Europe Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 24: Europe Customer Relationship Management Market Revenue Share (%), By Country, 2022 and 2030

Figure 25: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 26: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 27: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 28: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 29: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 30: Middle East & Africa Customer Relationship Management Market Revenue Share (%), By Country, 2022 and 2030

Figure 31: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Component, 2022 and 2030

Figure 32: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Deployment, 2022 and 2030

Figure 33: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Enterprise Type, 2022 and 2030

Figure 34: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Application, 2022 and 2030

Figure 35: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Vertical, 2022 and 2030

Figure 36: Asia Pacific Customer Relationship Management Market Revenue Share (%), By Country, 2022 and 2030

Figure 37: Global Customer Relationship Management Key Players Market Revenue Share (%), 2022

Table 1: Global Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 2: Global Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 3: Global Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 4: Global Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 5: Global Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 6: Global Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 7: North America Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 8: North America Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 9: North America Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 10: North America Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 11: North America Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 12: North America Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 13: North America Customer Relationship Management Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 14: United States Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 15: Canada Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 16: Latin America Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 17: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 18: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 19: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 20: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 21: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 22: Latin America Customer Relationship Management Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 23: Brazil Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 24: Mexico Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 25: Europe Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 26: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 27: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 28: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 29: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 30: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 31: Europe Customer Relationship Management Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 32: U.K. Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 33: Germany Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 34: France Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 35: Spain Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 36: Russia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 37: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 38: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 39: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 40: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 41: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 42: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 43: Middle East & Africa Customer Relationship Management Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 44: GCC Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 45: South Africa Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 46: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, 2019 – 2030

Table 47: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Component, 2019 – 2030

Table 48: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Deployment, 2019 – 2030

Table 49: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Enterprise Type, 2019 – 2030

Table 50: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 51: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Vertical, 2019 – 2030

Table 52: Asia Pacific Customer Relationship Management Market Size Estimates and Forecasts, By Country, 2019 – 2030

Table 53: China Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 54: India Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 55: Japan Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 56: Southeast Asia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

Table 57: Australia Customer Relationship Management Market Size Estimates and Forecasts, By Application, 2019 – 2030

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