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Customer Relationship Management (CRM) Market Size, Share & COVID-19 Impact Analysis, By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention), By Vertical (BFSI, Manufacturing, IT & Telecommunications, Retail & Consumer Goods, Healthcare) and Regional Forecasts, 2021 – 2028

Region : Global | Format: PDF | Report ID: FBI103418

 

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Key Takeaways
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
  5. Global Customer Relationship Management (CRM) Key Players Market Share Insights and Analysis, 2020         
  6. Key Market Insights and Strategic Recommendations
  7. Companies Profiled (Covered for key 10 players only)
    1. Overview
      1. Key Management
      2. Headquarters etc.
    2. Offerings/Business Segments
    3. Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      1. Employee Size
      2. Key Financials
        1. Past and Current Revenue
        2. Gross Margin
        3. Geographical Share
        4. Business Segment Share
    4. Recent Developments
  8. Annexure / Appendix
    1. Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Region (USD)
        1. North America
        2. Europe
        3. Asia Pacific
        4. Middle East & Africa
        5. Latin America
    2. North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (USD)
        1. U.S.
          1. By Application
        2. Canada
          1. By Application
    3. Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (USD)
        1. U.K.
          1. By Application
        2. Germany
          1. By Application
        3. France
          1. By Application
        4. Russia
          1. By Application
        5. Rest of Europe
    4. Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (USD)
        1. China
          1. By Application
        2. Japan
          1. By Application
        3. India
          1. By Application
        4. Australia
          1. By Application
        5. Southeast Asia
          1. By Application
        6. Rest of Asia Pacific
    5. Middle East & Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (USD)
        1. GCC
          1. By Application
        2. South Africa
          1. By Application
        3. Rest of Middle East and Africa
    6. Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2017-2028
      1. By Component (USD)
        1. Software
        2. Services
      2. By Deployment (USD)
        1. Cloud
        2. On-Premises
      3. By Enterprise Size (USD)
        1. Large Enterprises
        2. Small & Medium Enterprises
      4. By Application (USD)
        1. Marketing and Sales Automation
        2. Customer Management
        3. Lead Generation and Customer Retention
        4. Customer Support and Contact Centre
        5. Others (Social Media Management, CRM Analytics, etc.)
      5. By Vertical (USD)
        1. Banking, Financial Services and Insurance (BFSI)
        2. Manufacturing
        3. IT and Telecommunications
        4. Retail and Consumer Goods
        5. Healthcare
        6. Transportation and Logistics
        7. Others (Government, Media, and Entertainment, Education, Etc.)
      6. By Country (USD)
        1. Brazil
          1. By Application
        2. Mexico
          1. By Application
        3. Rest of Latin America
  • Companies Analyzed (In order to estimate the market size and/or understanding the market ecosystem) (Note that the purpose of the below list is to highlight the exhaustiveness of coverage. This does not necessarily mean that all the below companies are profiled in the scope. Kindly refer Companies Profiled Section for more details. However, at the same, we are open to profile additional company(s) on specific request)
    • Copper CRM, Inc.
    • Infor, Inc.
    • Infusion Software, Inc. (Keap)
    • Netsuite Inc.
    • IBM Corporation
    • Microsoft Corporation
    • Oracle Corporation
    • Pipedrive
    • Salesforce.com, Inc.
    • SAP SE
    • Adobe Systems Inc.
    • Zendesk, Inc.
    • SugarCRM
    • Zoho Corporation Pvt. Ltd.
    • Genesys Telecommunications
    • Pegaststmes Inc.
    • HubSpot Inc.
    • Nice Systems
    • Avaya Inc.
    • Intense Technologies
    • Enghouse Interactive Inc.
    • Hansen Technologies
    • Aspect Software
    • Veeva Systems Inc.
Read Less

Figure 1: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 2: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 3: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 4: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 5: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 6: Global Customer Relationship Management (CRM) Market Revenue Share Split (%), by Region, 2020 and 2028

Figure 7: Global Customer Relationship Management (CRM) Market Share Analysis and Matrix, 2020

Figure 8: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 9: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 10: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 11: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 12: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 13: North America Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 14: U.S. Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 15: Canada Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 16: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 17: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 18: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 19: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 20: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 21: Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 22: U.K. Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 23: Germany Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 24: France Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 25: Russia Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 26: Rest of Europe Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 27: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 28: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 29: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 30: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 31: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 32: Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 33: China Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 34: Japan Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 35: India Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 36: Australia Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 37: Southeast Asia Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 38: Rest of Asia Pacific Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 39: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 40: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 41: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 42: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 43: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 44: Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 45: GCC Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 46: South Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 47: Rest of Middle east and Africa Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 48: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Components, 2020 and 2028

Figure 49: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Deployment, 2020 and 2028

Figure 50: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Enterprise Size, 2020 and 2028

Figure 51: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 52: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Vertical, 2020 and 2028

Figure 53: South America Customer Relationship Management (CRM) Market Revenue Share Split (%), by Country, 2020 and 2028

Figure 54: Mexico Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 55: Brazil Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Figure 56: Rest of South America Customer Relationship Management (CRM) Market Revenue Share Split (%), By Application, 2020 and 2028

Table 1: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, YoY Growth Rate, 2017 - 2028

Table 2: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 3: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 4: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 5: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 6: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 7: Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Region, 2017 - 2028

Table 8: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 - 2028

Table 9: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 10: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 11: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 12: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 13: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 14: North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 - 2028

Table 15: U.S. Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 16: Canada Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application 2017 - 2028

Table 17: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 - 2028

Table 18: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 19: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 20: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 21: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 22: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 23: Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 - 2028

Table 24: U.K. Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 25: Germany Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 26: France Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 27: Russia Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 28: Rest of Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 29: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 - 2028

Table 30: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 31: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 32: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 33: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 34: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 35: Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 - 2028

Table 36: China Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 37: Japan Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 38: India Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 39: Australia Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 40: Southeast Asia Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 41: Rest of Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 42: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 - 2028

Table 43: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 44: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 45: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 46: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 47: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 48: Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 - 2028

Table 49: GCC Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 50: South Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 51: Rest of Middle East and Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 52: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, 2017 - 2028

Table 53: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Component, 2017 - 2028

Table 54: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Deployment, 2017 - 2028

Table 55: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Enterprise Size, 2017 - 2028

Table 56: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 57: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Vertical, 2017 - 2028

Table 58: South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, by Country, 2017 - 2028

Table 59: Mexico Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 60: Brazil Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 - 2028

Table 61: Rest of South America Customer Relationship Management (CRM) Market Size Estimates and Forecasts, By Application, 2017 – 2028

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