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Customer Relationship Management (CRM) Market Size, Share & COVID-19 Impact Analysis, By Component (Software, Services), By Deployment (On-Premises, Cloud), By Enterprise Size (Large Enterprises, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation and Customer Retention, Customer Support), By Vertical (BFSI, Manufacturing, IT and Telecommunications, Retail and Consumer Goods,) and Regional Forecast, 2020–2027

Region : Global | Format: PDF | Report ID: FBI103418

 

Table of Content:

  1. Introduction
    1. Definition, By Segment
    2. Research Methodology/Approach
    3. Data Sources
  2. Executive Summary
  3. Market Dynamics
    1. Macro and Micro Economic Indicators
    2. Drivers, Restraints, Opportunities and Trends
    3. Impact of COVID-19
      1. Short-term Impact
      2. Long-term Impact
  4. Competition Landscape
    1. Business Strategies Adopted by Key Players
    2. Consolidated SWOT Analysis of Key Players
    3. Porter’s Five Force Analysis
    4. Global Customer Relationship Management (CRM) Market Share Analysis and Matrix, 2019
  5. Key Market Insights and Analysis, By Segments
  6. Global Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Region (Value)
      1. North America
      2. Europe
      3. Asia Pacific
      4. Middle East & Africa
      5. Latin America
  7. North America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Country (Value)
      1. US
      2. Canada
  8. Europe Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Country (Value)
      1. U.K.
      2. Germany
      3. France
      4. Russia
      5. Rest of Europe
  9. Asia Pacific Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Country (Value)
      1. China
      2. Japan
      3. India
      4. Australia
      5. Southeast Asia
      6. Rest of Asia Pacific
  10. Middle East & Africa Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Country (Value)
      1. GCC
      2. South Africa
      3. Rest of Middle East and Africa
  11. Latin America Customer Relationship Management (CRM) Market Size Estimates and Forecasts (Quantitative Data), By Segments, 2016-2027
    1. By Component (Value)
      1. Software
      2. Services
    2. By Deployment (Value)
      1. On-Premises
      2. Cloud
    3. By Enterprise Size (Value)
      1. Large Enterprises
      2. SMEs
    4. By Application (Value)
      1. Marketing and Sales Automation
      2. Customer Management
      3. Lead Generation and Customer Retention
      4. Customer Support and Contact Centre
      5. Others (Social Media Management, CRM Analytics, etc.)
    5. By Vertical (Value)
      1. Banking, Financial Services and Insurance (BFSI)
      2. Manufacturing
      3. IT and Telecommunications
      4. Retail and Consumer Goods
      5. Healthcare
      6. Transportation and Logistics
      7. Others (Government, Media and Entertainment, Education, Etc.)
    6. By Country (Value)
      1. Brazil
      2. Mexico
      3. Rest of Latin America
  12. Profiles of Key Players (Would be provided for 10 players only)
    1. Overview
      1. Key Management
      2. Headquarters etc
    2. Offerings/Business Segments
    3. Key Details (Key details are subjected to data availability in public domain and/or on paid databases)
      1. Employee Size
      2. Past and Current Revenue
      3. Geographical Share
      4. Business Segment Share
    4. Recent Developments
      1. Copper CRM, Inc.
      2. Creatio
      3. Freshworks, Inc.
      4. HubSpot, Inc.
      5. Infor, Inc.
      6. Infusion Software, Inc. (Keap)
      7. Insightly, Inc.
      8. Microsoft Corporation
      9. Oracle Corporation
      10. Pipedrive
      11. Salesforce.com, Inc.
      12. SAP SE
      13. SugarCRM
      14. Teamgate.com
      15. Zoho Corporation Pvt. Ltd.

List of Tables

Table 1: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 2: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 3: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 4: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 5: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 6: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 7: Global Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Region, 2016-2027

Table 8: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 9: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 10: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 11: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 12: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 13: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 14: North America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Country, 2016-2027

Table 15: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 16: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 17: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 18: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 19: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 20: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 21: Europe Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Country, 2016-2027

Table 22: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 23: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 24: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 25: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 26: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 27: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 28: Asia Pacific Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Country, 2016-2027

Table 29: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 30: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 31: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 32: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 33: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 34: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 35: Middle East and Africa Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Country, 2016-2027

Table 36: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, 2016-2027

Table 37: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Component, 2016-2027

Table 38: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Deployment, 2016-2027

Table 39: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Enterprise Size, 2016-2027

Table 40: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Application, 2016-2027

Table 41: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Vertical, 2016-2027

Table 42: Latin America Customer Relationship Management (CRM) Market Revenue (USD billion) Estimates and Forecast, by Country, 2016-2027

List of Figures

Figure 1:  Global Customer Relationship Management (CRM) Market Share Analysis and Matrix, 2019

Figure 2:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 3:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 4:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 5:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 6:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 7:  Global Customer Relationship Management (CRM) Market Revenue Share (%), by Region, 2019 & 2027

Figure 8:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 9:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 10:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 11:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 12:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 13:  North America Customer Relationship Management (CRM) Market Revenue Share (%), by Country, 2019 & 2027

Figure 14:  Europe Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 15:  Europe Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 16:  Europe Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 17:  Europe America Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 18:  Europe America Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 19:  Europe Customer Relationship Management (CRM) Market Revenue Share (%), by Country, 2019 & 2027

Figure 20:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 21:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 22:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 23:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 24:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 25:  Asia Pacific Customer Relationship Management (CRM) Market Revenue Share (%), by Country, 2019 & 2027

Figure 26:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 27:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 28:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 29:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 30:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 31:  Middle East and Africa Customer Relationship Management (CRM) Market Revenue Share (%), by Country, 2019 & 2027

Figure 32:  Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Component, 2019 & 2027

Figure 33:  Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Deployment, 2019 & 2027

Figure 34:   Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Enterprise Size, 2019 & 2027

Figure 35:  Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Application, 2019 & 2027

Figure 36:  Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Vertical, 2019 & 2027

Figure 37:  Latin America Customer Relationship Management (CRM) Market Revenue Share (%), by Country, 2019 & 2027

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  • 2019
  • 2016-2018
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