"Smart Strategies, Giving Speed to your Growth Trajectory"

VoIP Phone market size, share & industry analysis, By Component (Hardware, Software, Services), By Type (SIP trunking, Hosted IB PBX, Managed IB PBX), By Enterprise Size (Large Enterprises, Small Enterprises), By Industry (BFSI, IT & telecommunication, Healthcare, Government, Retail, Education) and regional forecast 2023-2030

Region : Global | Report ID: FBI103734 | Status : Ongoing



The telecommunication industry is transforming rapidly. Various innovations and technological developments have cultivated the way of communication. Businesses, corporate offices, and different organizations are expecting efficient, multichannel, interruptless, high-quality voice communication services. However, traditional telecommunication service is not able to support the features and requirements. Thus, Voice over internet protocol (VoIP) services have emerged and evolving day by day by introducing innovative features. Strong internet penetration and technological advancements in the communication industry driving the digital VoIP service market. Also, along with the use of data networks, reduced operational and maintenance costs promoting the adoption of VoIP phones. Capability to enable the new set of standard-based services such as real-time language translation, video calling, instant messaging, and video voice mail have escalated the demand for digital VoIP services.

Many businesses are accepting remote working or bring your own device (BYOD) approaches which demands an efficient communication infratsructure. Thus, remote working is majorly suppoting the adoption of VoIP services. Globally expanding business network encouraging new market avenues to adopt the VoIP phone services for international calling. Capability to manage business communication network with cutting-edge flexibility augmenting productivity which flourishing the digital VoIP system demand across the corporate world.

Rising government investments in the telecommunication sector and rapidly developing global IT infrastructure are expected to grow the VoIP market in the coming years.

 Key Players Covered:

The growing competition led prominent players to enhance their product and service offerings. Introducing new features or technology to existing VoIP solutions with optimized cost is the key strategy adopted by the market players. Further, launching featured products and services helps solution providers to enhance their market position. For instance, in June 2020, 8X8 Inc. launched an open communication platform to promote the work-from-anywhere enterprise communication. The solution brings all corporate communication elements together including meetings, team chat, voice, and contact center solutions. The solution has featured with artificial intelligence (AI) and predictive analytics technologies to offer intelligent communication services to the customer. Strategic partnerships andcollaborations support major  solution providers to enhance their product offerings andexpand their business. Further, prominent players are focussing to expand their presence to the global market. For instance, in May 2020, 8X8 Inc has expanded its product offering by introducing its cloud corporate phone system into the United Kindom market.     

Major players int the market are Verizon, AT&T Inc., Orange, Telecom Italia S.p.A., RingCentral, Inc., ALE International, ALE USA Inc., Ribbon Communications Inc., Microsoft Corporation, ZTE Corporation., Nextiva, Inc., Alcatel Lucent, Avaya Inc., Vonage Holdings Corp., Mitel Networks Corp., VoIP Supply,among others.

Regional Analysis:

North America is seen to be a major contributor in the global VoIP market, owing to strong internet penetration. The popularity of the instant communication platforms such as WhatsUp or skype are likely to propel the market demand across the region. Additionally, rapidly developing mobile internet market across the region is anticipating to drive the VoIP phone market. Similarly, the VoIP market is anticipated to mature across Europe with technologically developing corporate and education sectors.

Asia-Pacific (APAC) is anticipated to demonstrate the high growth rate in the coming years, owing to eveloving telecommunication infrastructure across the countries including China, Japan, South Korea, and India. Developing IT infrastructure demanding strong, scalable and flexible communication network, which makes opportunities for the VoIP phone market to grow across Asia-Pacific. Rising  adoption of online learning platforms will support market growth across the developing Asian countries. Growing demand for cloud-based cost-effective telephony solutions will escalate the demand for VoIP phone market across APAC. Further, increasing smartphone adoption across country such as India, Australia, and Japan will propel the market growth in near future.

To gain extensive insights into the market, Request for Customization




By Component


  • Hardware

  • Software

  • Services

By Type

  • SIP trunking

  • Hosted IB PBX

  • Managed IB PBX

By Enterprise Size

  • Large Enterprises

  • Small Enterprises

By Industry

  • BFSI

  • IT & telecommunication

  • Healthcare

  • Government

  • Retail

  • Education

  • Hospitality

  • Others (Defense, Public sector etc.)

By Geography

  • North America (the U.S., and Canada)

  • Europe (the U.K., Germany, France, Scandinavia, and Rest of Europe)

  • Asia Pacific (Japan, China, India, Southeast Asia, and Rest of Asia Pacific)

  • Middle East & Africa (South Africa, GCC, and Rest of the Middle East & Africa)

  • Latin America (Brazil, Mexico, and Rest of Latin America)

Key Industry Developments

  • March 2020: RingCentral, Inc. offers three month free VoIP services to organizations to support them during COVID-19 pendamic. The offering will provide three month free access to support video conferencing and team messeging services.

  • June 2020: 8X8 Inc launched enterprise-level cloud voice telephony solution for Microsoft Teams. The solution will support Microsoft Team by offering work-from-anywhere communication facility.

  • Ongoing
  • 2022
  • 2019-2021


  • $4850

Personalize this Research

  • Granular Research on Specified Regions or Segments
  • Companies Profiled based on User Requirement
  • Broader Insights Pertaining to a Specific Segment or Region
  • Breaking Down Competitive Landscape as per Your Requirement
  • Other Specific Requirement on Customization
Request Customization Banner

Information & Technology Clients

Bain & Company

Client Testimonials

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.