Casino Management System Market Size, Share & COVID-19 Impact Analysis, By Module (Slot Games, Table Games), By Application (Accounting, Security & Surveillance, Players Tracking, Marketing & Promotions, Gaming Analytics, Others), and by Regional Forecast, 2023-2030

The global casino management system market size was valued at USD 6.28 billion in 2022. The market is projected to grow from USD 7.24 billion in 2023 to USD 22.56 billion by 2030, exhibiting a CAGR of 17.6% during the forecast period.

Casino Management System (CMS) is used to manage daily operations, security systems, and assets. All casino transactions revolve directly around the CMS. A CMS analyzes and manages all casino operations and helps to handle day-to-day operations easier. In the scope, we have considered systems provided by key players such as Ensico CMS d.o.o., WIN Technologies Limited, CT Gaming, Tangam Systems, and Agilysys NV LLC., among others.

COVID-19 IMPACT

Limited Supplier and Manufacturer Shortages Amid Pandemic Slowed Down Product Adoption

The COVID-19 pandemic continued to impact the economy and affected the casino business adversely. The duration and extent of the pandemic and its impact on future financial and operating results remain uncertain. This depends on future developments, including the time and spread of COVID-19 and the increase in COVID-19 cases in the company's markets. Some customers were temporarily closed or working at diminished production capacity in the pandemic, which negatively impacts company revenue.

The pandemic shifted industry demand for replacing and installing existing casino management systems, which impacted gross margins and limited the ability to secure product sales due to supplier and manufacturer shortages. During late 2019 and early 2020, the demand for the replacement and installation of casino management slowed down noticeably. Companies experienced limited supplier and manufacturer shortages. This resulted in longer installation schedules. Most of the companies reduced prices for some services and gave customers additional time to settle outstanding amounts.

Additionally, dependency on security & surveillance system and player tracking has increased significantly. Resorts and casinos are leveraging casino management systems to provide necessary services to end-users.

Thus, the adoption of CMS slightly moderated due to limited suppliers and manufacturers across the globe.

LATEST TRENDS

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Rising Usage of Cryptocurrencies and Blockchain on Online Gaming Platforms to Aid Market Growth

As the world changes rapidly, both casinos and the money used for payments are going digital. The advent of blockchain has dramatically changed the technology and business of online casinos. Things are even better as numerous casinos with the highest RTP rates accept cryptocurrencies.

People utilize cryptocurrency casinos since they may make cash out and deposit their winnings with digital currencies. Various casino sites accept a good range of cryptocurrencies, such as Bitcoin Cash, Litecoin, and Ethereum, and offer special deals for crypto users.

The built-in security characteristics of blockchain technology and decentralization are one of the trending factors for the casino management system market growth.

DRIVING FACTORS

Inclination Toward Better Management of Security and Surveillance Operations in Casinos to Drive the Growth of the Market

The modern casino risk landscape is constantly evolving due to growing concerns over fraud and theft. Casinos experience high volumes of monetary transactions daily in wide-open environments with multiple entries and exit points, which makes it challenging to protect widely.

On busy nights, large numbers of people go through the doorways, making it difficult for security guards to monitor each person's activity. In a recent casino theft fraud case in July 2020, a federal judge in Miami (U.S.) punished two workers for stealing USD 5.0 million from the casino by moderating the gambling machine to generate credit vouchers at Florida Casino. Every year, such thefts and scams cost millions of dollars to casino operators. With growing concerns about security and surveillance, the casino industry is seeing a rapid increase in demand for advanced security solutions.

Technological advances such as automatic license plate recognition and facial recognition have made security solutions more useful, making it easier to protect large casinos with heavy football. As casinos resume normal operations following the lifting of limitations on public gatherings due to the COVID-19 pandemic, casino operators are anticipated to increase investment in procuring modern security solutions for their facilities. Such increased modern gaming security solutions and an inclination for better management in casinos are expected to drive the market growth.

RESTRAINING FACTORS

Increasing Popularity of Online Gambling to Create Challenges for Brick-and-Mortar Casinos 

The rising interest of players in online gambling is expected to affect brick-and-mortar casino revenues during the forecast period. The availability of online platforms makes gambling highly accessible to customers who can log in and play at any time from the comfort of their homes.

These platforms offer all the games available at any casino, from blackjack and poker to slots. Another advantage of online gambling is access to hundreds of casinos where customers can switch between games and bounces. A simple mobile device such as a smartphone or tablet and an internet connection can save the trouble of gambling at a casino.

The increasing penetration of smartphones and the ability to access online casinos anywhere has become very convenient for users. The growing popularity of app-based distribution models may increase interest in gambling among young people who prefer better accessibility and user experience. With most casinos worldwide still not operating due to lockdowns and people's reluctance to visit public places, online gambling is steadily gaining popularity, negatively impacting brick-and-mortar casino management system revenues.

SEGMENTATION

By Module Analysis

Increasing Table Games Among Young Generation to Boost the Segmental Demand

Based on module, the market is analyzed into slot games and table games.

Table games segment dominated the global market, with the highest casino management system market share in 2022. Also, table game segment is estimated to grow with the highest CAGR of 19.1% during the forecast period. Factors such as increasing table games such as baccarat, roulette, red dog, blackjack, and craps across all regions contribute to the segmental expansion.

Whereas the rising adoption of online gaming among the young generation around the globe will help to grow slot games in the upcoming years.

By Application Analysis

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Rising Need for Security Solutions Due to Fraud & Theft in Casinos to Boost Security & Surveillance Segment Expansion

By application, the market is categorized into accounting, security & surveillance, player tracking, marketing & promotions, gaming analytics, and others (digital content management and others).

The accounting segment holds a major market share in 2022. Security & surveillance segment is expected to grow with the highest CAGR from 2023 to 2030. Casinos contain many financial transactions that attract fraud and identity theft attacks, which help to increase the adoption of security and surveillance systems. Such systems integrate various technologies, such as license plate readers, facial recognition, and other analytics, to help operators prevent fraud, theft, and cheating on game club floors. Organizations that provide casino management solutions are constantly looking to improve and implement new technologies to address security challenges. Providing a safe gaming environment is a key concern for game club operators that drive the adoption of security and surveillance in CMS.

REGIONAL INSIGHTS

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Geographically, the market is divided into key regions, North America, Europe, Asia Pacific, and the Rest of the World (RoW).

As per our analysis, the North America market held the largest market share in 2022. The diffusion of technology and the extremely saturated casino industry are the key factors affecting the region's casino management systems growth. Increasing the adoption of CMS to improve operational efficiency, retain customers, and gain competitive advantage will drive market growth during the forecast period. Further, the presence of big tech companies such as IGT, Micros Systems, Inc., Konami Corporation, Barry Technologies, CasInfo, and Agilysys, Inc. contributes to the North America market growth.

Asia Pacific is estimated to hold the highest CAGR in the forecast period. APAC represents significant economies such as Japan, China, Singapore, Australia, and New Zealand and is expected to witness market growth. These new casino centers facilitate the introduction of IT solutions and systems. Post-pandemic, APAC will lead in revenue for the upcoming years and emerge as a new revenue-generating regional market. China is the major exporter and manufacturer of security components, such as biometric devices, video surveillance cameras, and communication devices. Companies doing business in APAC will benefit from a flexible economic climate, government policies driven by industrialization, and advances in digitalization that are expected to impact the business world.

The growth of the Europe and RoW CMS market is attributed to evolving consumer preferences, rapid increase in disposable income, and improving social acceptance of gambling clubs. In addition, gaming clubs across the region's relaxation of government regulations to support the economy is expected to boost growth in the region.

KEY INDUSTRY PLAYERS

Strategic Partnerships and Product Launch Initiatives to Boost Market Expansion of Key Players

Key players operating in the market are entering into strategic partnerships with other technology providers. The key players adopt this strategy to integrate CMS with emerging technologies and increase the revenue stream. Also, through business strategies, the companies are gaining expertise and expanding their business by reaching a mass customer base.

List of Key Companies Profiled:

• Ensico CMS d.o.o. (Slovenia)


• WIN Technologies Limited (Barcelona)


• Novomatic (Austria)


• Apex Pro Gaming s.r.o. (Czechia)


• CT Gaming (Bulgaria)


• Tangam Systems (Canada)


• Table Trac, Inc. (U.S.)


• Evona (U.K.)


• Casinfo Systems (U.S.)


• Agilysys NV LLC. (U.S.

KEY INDUSTRY DEVELOPMENTS:

• November 2022: Table Trac, Inc. partnered with the Golden Buffalo Casino and Motel in Lower Brule, South Dakota. As part of the partnership, the casino information and management system provider and developer will deploy its CasinoTrac system, a dedicated casino management system.


• May 2022: Galaxy Gaming, Inc., a distributor and developer of casino table games and technology, launched Triton Casino Systems, a progressive table games operating system. The Triton Casino system has improved its predecessor and the bonus jackpot system and added many innovative features to improve the casino floor.


• February 2021: NOVOMATIC restructured its sales and production departments. All sales units are now brought together under the control of Jakob Rothwangl, and Walter Eschbacher centralizes the entire production. This helps in increasing efficiency and exploiting the synergistic potential.


• January 2021: Cher-Ae Heights Casino and Konami Gaming, Inc. launched SYNKROS at a beachside gaming facility in Trinidad, California. Konami's casino management system offers a powerful combination of marketing solutions to delight guests at Cher Eh Heights Casino, including random draws, floor-wide bonus events, personalized rewards, offers, and more.


• August 2020: Novomatic’s myACP CMS system offered upgraded functionality to help social distancing methods on the gaming floor. This new software version of the complete casino management system has been updated with the two latest utilities to support operators in providing a hygienic and safe gaming environment for guests and employees during the COVID-19 pandemic.

REPORT COVERAGE

An Infographic Representation of Casino Management Systems CMS Market

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The global casino management system market research report highlights leading regions across the world to offer a better understanding of the market dynamics. Furthermore, the report provides insights into the latest industry and market trends and analyzes technologies deployed rapidly at the global level. It further highlights some growth-stimulating factors and restraints, helping the reader gain in-depth knowledge about the market.

REPORT SCOPE & SEGMENTATION