"Catapult Your Business to Fore, Gain Competitive Advantage "

Kiosk Market Size, Share & COVID-19 Impact Analysis, By Type (Retail, Financial, QSR, Tickets & Billing, Information, Self Service & Others), By Industry (Retail, BFSI, Hospitality, Entertainment & Gaming, Airports & Hotels, IT/ Telecommunication, & Others), and Regional Forecast, 2021-2028

Last Updated: July 01, 2024 | Format: PDF | Report ID: FBI101374



Play Audio Listen to Audio Version

The global kiosk market size was USD 20.29 billion in 2020. The market is projected to grow from USD 22.69 billion in 2021 to USD 51.05 billion in 2028 at a CAGR of 12.3% in the 2021-2028 period. Asia Pacific dominated the kiosks market with a share of 27.25% in 2020. 

The rise in CAGR is attributable to this market’s demand and growth, returning to pre-pandemic levels once the pandemic is over. Based on our analysis, the global market exhibited a lower growth of 11.8% in 2020 as compared to the average year-on-year growth during 2017-2019. The global impact of COVID-19 has been unprecedented and staggering, with kiosk witnessing a negative impact on demand across all regions amid the pandemic.  

Kiosks are customized computer terminals that are designed for public use to provide information, provide objects, and enable transactions. These terminals are expected to empower businesses and consumers to perform automated self-service functions. They are designed to offer an enhanced consumer experience, making them an essential investment for companies adopting them into their processes.

Covid-19 Impact: Massively Hit Retail & Tourism Industries to Restrain Market Growth

The impact of the coronavirus outbreak has been drastic in Western countries. In the short term, the negative influence will be primarily experienced due to the disruption in the retail and global tourism activities and difficulty in production, owing to reduced manpower at manufacturing facilities. The enormity of these disruptions increases as the time to recovery lengthens. Moreover, the impact on the retail industry will be far more extensive if the virus continues its course across major economies such as India, China, and Germany. In the long term, the industries related to this market are expected to be back on track, resulting in considerable demand for equipment in the coming years.


Request a Free sample to learn more about this report.

AI and Cloud Computing Technologies to Upscale Market Size

The kiosk market growth is likely to gain traction on account of the increasing adoption of cloud computing in contactless payments solutions and Near Field Communication (NFC) devices. These machines are based on a single-modal usability approach and robotics analytics capabilities that require a core structure to store a large amount of data. This data requirement can be easily fulfilled by cloud and Artificial Intelligence (AI) technology in secure and reliable environments at a low cost. Key players are focusing on integrating cloud computing with machines. These cloud computing services are enabled with Analytics as a Service (AaaS) offerings that allow users to quickly program these machines without the need for external storage devices. Hence, these technologies provide wide functions and are expected to enhance the size of the market.


Advances in Technology are Enabling Compelling Designs of Interactive Kiosks

Vendors are anticipated to continue to operate interactive machines to deliver their customers with online shopping prospects and to endorse products and services that are not housed in stores. Such interfacing capabilities complement retailers by providing compelling product demonstrations and enabling retailers to sell products without stocking inventory. For instance, Decathlon, a prominent player in sporting goods, recently inaugurated its U.S. flagship high-tech merchandizing location in Emeryville, California. Customers are no longer required to be in long checkout lines, thereby engaging directly with Decathlon associates on the retail floor, tapping them closer to their shopping products. Using a sophisticated combination of technology solutions such as RFID, QR codes, and smartphone transactions, consumers can check out their purchases at any point within the store using their mobile phone, their Apple watch, gift cards, or traditional credit and debit cards.


High Upfront Investment and Ongoing Financial Crisis to Hinder Market Growth

Several companies are planning to automate the sales process by deploying smart kiosk, which require the diffusion of vast amounts of capital. This involves purchasing cost, processing cost, and other costs involved in maintaining the equipment. In addition to this, several companies are facing troubles in adjusting to changing needs of the hour amid the pandemic. Some companies are currently going through a severe cash crisis due to which they are required to even lay off some of their employees. This is expected to affect the companies in the coming years, with the severity of the crisis increasing daily and hampering economic activities at an unprecedented scale.


By Type Analysis

Retail Kiosk Likely to Generate Significant Revenue

Based on type, the market is segmented into retail, financial, QSR, tickets & billing, information, self service kiosk, and others (photo, etc.).

Retail kioska have the highest market share, as these machines are widely installed across department stores, grocery stores, convenience stores, & specialty retailers. Information, self-service, and retail-type machines provide necessary services to consumers such as non-stock product ordering, wayfinding directories, employment, product lookup, company information, and targeted offers.

Tickets & billings, and financial kiosk facilities have been around for a long time. These are often utilized for bill payments as well as to perform activities such as financial services, cashback, money withdrawal & deposit at ATMs, and many other business functions.

By Industry Analysis

To know how our report can help streamline your business, Speak to Analyst

Airport & Hotels and Hospitality Segments to Exhibit Considerable Growth

The industry segment covered in this report includes retail, BFSI, hospitality, entertainment & gaming, airports & hotels, IT/ telecommunication, and others.

The retail industry is transforming the way customers involved with brands. With the increasing power of kiosk equipment, store owners can display a targeted range of goods to individual customers, feature loyalty promotions, and even provide fast and efficient payment methods. They offer several ways for businesses to improve customer service, experience and increase return on investment (ROI). The retail industry, airport & hotels, and hospitality use them for vending products, food and beverage, digital advertising, endless aisle, order entry, bill payment, and survey & wayfinding. Besides the kioska for retail industries, the banking and financial service and entertainment & gaming industries are expected to have stable growth in the coming years.


Asia Pacific Kiosk Market Size, 2020 (USD Billion)

To get more information on the regional analysis of this market, Request a Free sample

Asia Pacific is expected to lead the growth with the highest shares. Countries in the region such as China, India, & Japan are witnessing an increasing adoption of self-service across their merchandising and service segments to enhance their customer engagement. End users progressively look for better display sizes to engage consumers with high quality and better content display. This regional trend is gradually evolving customer satisfaction and engagement in commercial spaces. Additionally, increasing adoption of these in the banking and financial sector will drive the industry with the fastest compound annual growth rate from 2021 to 2028.

China is expected to exhibit strong demand with the increasing number of ATMs in the country. This is owed to the consumers preferring interactive and touch screen ATMs in the region. Also, technological advancements in these machines, including speech capability, smartphone connectivity, etc., have increased the adoption. Besides, growing international and cross-provincial tourism in the country is expected to increase the number of people in famous places. In order to manage the demand and provide better interaction, the retailers and shopkeepers are installing more and more kiosk machines. This benefits them in eliminating the communication barrier, easy serviceability, cashless transaction, reducing human resource costs, etc.

Europe & North America are expected to emerge as prominent contributors to the growth of the global demand and will hold a substantial share during the forecast period. The growing preference of shops to reduce customer interaction with sales coordinators is anticipated to drive the regional demands of the market during the forecast period.

To know how our report can help streamline your business, Speak to Analyst

The Middle East & Africa, and Latin America are expected to post steady growth during the forecast period. The growth is owed to the initiatives taken by the businesses in these regions to increase customer engagement quality. Furthermore, the increasing adoption of self-checkout systems is expected to fuel the market in the coming years.


Focused Efforts toward Digital Transformation with R&D Investments to Spur Competition

Leading players such as ZIVELO, NCR Corporation, Diebold Nixdorf Inc., Glory Global Solutions (International) Limited, and Advantech Co., Ltd. have a dominant position of 60%-65% share in this market. The established players are targeting the digital transformation of commercial services by concentrating a significant part of the R&D budget on digital solutions & technological developments. Technologies such as Radio-Frequency Identification (RFID) and Near-Field Communication (NFC) in the fields of digital payment and security applications are also being installed to make them more secure. For example, ViaTouch Media announced AI-based interactive machines that automatically bill the customer when the products are picked from merchandising shelves.


  • ZIVELO (United States)

  • Meridian Kiosks (United States)

  • KIOSK Information Systems (United States)

  • SITA (Switzerland)

  • NCR Corporation (United States)

  • Diebold Nixdorf, Inc. (United States)

  • Advantech Co., Ltd. (Taiwan)

  • Embross (Canada)

  • Glory Global Solutions (International) Limited (United Kingdom)

  • iQmetrix (Canada)

  • REDYREF (United States)

  • DynaTouch (United States)

  • Peerless-AV (United States)

  • CSA Service Solutions (United States)

  • H32 Design and Development llc (United States)


  • April 2021: Sensi, a technology startup based in Ireland, introduced an artificial intelligence-based kiosk machine, which rewards customers who recycle paper cups, aluminum cans, plastic bottles, along with other common items.

  • April 2021: Fujitsu Frontech North America Inc., a retail technology provider, announced the U-Scan Elite kiosk machine. The machine has a cash automated solution and will offer cash and coins with enhanced speed.


An Infographic Representation of Kiosks Market

To get information on various segments, share your queries with us

The global kiosk market research report provides a detailed analysis of the market. It focuses on key aspects, such as competitive landscape, leading companies, product/service types, and leading product applications. Besides, the report offers insights into the current market trends and highlights key industry developments resulting from primary and secondary research studies. In addition to the factors mentioned above, the report encompasses the analysis of several key factors that have contributed to the growth of the market over recent years.

Report Scope & Segmentation



Study Period

  2017 - 2028

Base Year


Forecast Period


Historical Period



  Value (USD Billion)


  Type, Industry, Region

By Type

  • Retail

  • Financial

  • QSR

  • Tickets & Billing

  • Information

  • Self Service

  • Others (Photo, etc.)

By Industry

  • Retail

  • BFSI

  • Hospitality

  • Entertainment & Gaming

  • Airports & Hotels

  • IT/ Telecommunication

  • Others (Luxury, etc.)

By Region

  • North America (By Type, Industry, and Country)

    • The US (By Industry)

    • Canada (By Industry)

  • Europe (By Type, Industry, and Country)

    • The U.K (By Industry)

    • The Germany (By Industry)

    • The France (By Industry)

    • The Italy (By Industry)

    • The Spain (By Industry)

    • The Scandinavia (By Industry)

    • Rest of Europe

  • Asia Pacific (By Type, Industry, and Country)

    • China (By Industry)

    • Japan (By Industry)

    • India (By Industry)

    • Australia (By Industry)

    • Southeast Asia (By Industry)

    • Rest of Asia Pacific

  • The Middle East & Africa (By Type, Industry, and Country)

    • GCC (By Industry)

    • South Africa (By Industry)

    • Rest of Middle East & Africa (By Industry)

  • Latin America (By Type, Industry, and Country)

    • Brazil (By Industry)

    • Mexico (By Industry)

    • Rest of Latin America

Frequently Asked Questions

As per Fortune Business Insights study, the global market value stood at USD 20.29 billion in 2020.

By 2028, the global market value is expected to reach USD 51.05 billion.

The market is projected to grow at a CAGR of 12.3%, exhibiting moderate growth during the forecast period (2021-2028).

The market size in Asia Pacific stood at USD 5.53 billion in 2020.

The retail type segment is expected to be the leading segment in the market during the forecast period.

Advances in technology are enabling compelling designs of interactive kiosk, which will be the key market driver.

ZIVELO, NCR Corporation, Diebold Nixdorf Inc., Glory Global Solutions (International) Limited, and Advantech Co., Ltd. are the major players in the market.

The retail industry segment is expected to drive the market.

The major players constitute a share of 60% -65% in the market.

Seeking Comprehensive Intelligence on Different Markets?
Get in Touch with Our Experts

Speak to an Expert
  • 2017-2028
  • 2020
  • 2017-2019
  • 120

Personalize this Research

  • Granular Research on Specified Regions or Segments
  • Companies Profiled based on User Requirement
  • Broader Insights Pertaining to a Specific Segment or Region
  • Breaking Down Competitive Landscape as per Your Requirement
  • Other Specific Requirement on Customization
Request Customization Banner

Client Testimonials

“We are quite happy with the methodology you outlined. We really appreciate the time your team has spent on this project, and the efforts of your team to answer our questions.”

- One of the largest & renowned medical research centers based in the U.S. on a report on the U.S. NIPT Market.

“Thanks a million. The report looks great!”

- Feedback from a consultant on a report on the U.S. Beef Market.

“Thanks for the excellent report and the insights regarding the lactose market.”

- Brazil based company specializing in production of protein ingredients.

“I liked the report; would it be possible to send me the PPT version as I want to use a few slides in an internal presentation that I am preparing.”

- Global Digital Services Agency on a report on the Global Luxury Goods Market.

“This report is really well done and we really appreciate it! Again, I may have questions as we dig in deeper. Thanks again for some really good work.”

- U.S.-based biotechnology company focussing on treatment of chronic pain.

“Kudos to your team. Thank you very much for your support and agility to answer our questions.”

- Europe-based provider of solutions to automate data centre operations.

“We appreciate you and your team taking out time to share the report and data file with us, and we are grateful for the flexibility provided to modify the document as per request. This does help us in our business decision making. We would be pleased to work with you again, and hope to continue our business relationship long into the future.”

- India-based manufacturer of industrial and specialty intermediates with a strong global presence.

“I want to first congratulate you on the great work done on the Medical Platforms project. Thank you so much for all your efforts.”

- One of the largest cosmetics company in the world.

“Thank you very much. I really appreciate the work your team has done. I feel very comfortable recommending your services to some of the other startups that I’m working with, and will likely establish a good long partnership with you.”

- U.S. based startup operating in the cultivated meat market.

“We received the below report on the U.S. market from you. We were very satisfied with the report.”

- Global hearing aids manufacturer.

“I just finished my first pass-through of the report. Great work! Thank you!”

- U.S. based solar racking solutions provider.

“Thanks again for the great work on our last partnership. We are ramping up a new project to understand the imaging and imaging service and distribution market in the U.S.”

- World’s leading advisory firm.

“We feel positive about the results. Based on the presented results, we will do strategic review of this new information and might commission a detailed study on some of the modules included in the report after end of the year. Overall we are very satisfied and please pass on the praise to the team. Thank you for the co-operation!”

- Germany based machine construction company.

“Thank you very much for the very good report. I have another requirement on cutting tools, paper crafts and decorative items.”

- Japanese manufacturing company of stationery products.

“We are happy with the professionalism of your in-house research team as well as the quality of your research reports. Looking forward to work together on similar projects”

- One of the Leading Food Companies in Germany

“We appreciate the teamwork and efficiency for such an exhaustive and comprehensive report. The data offered to us was exactly what we were looking for. Thank you!”

- Intuitive Surgical

“I recommend Fortune Business Insights for their honesty and flexibility. Not only that they were very responsive and dealt with all my questions very quickly but they also responded honestly and flexibly to the detailed requests from us in preparing the research report. We value them as a research company worthy of building long-term relationships.”

- Major Food Company in Japan

“Well done Fortune Business Insights! The report covered all the points and was very detailed. Looking forward to work together in the future”

- Ziering Medical

“It has been a delightful experience working with you guys. Thank you Fortune Business Insights for your efforts and prompt response”

- Major Manufacturer of Precision Machine Parts in India

“I had a great experience working with Fortune Business Insights. The report was very accurate and as per my requirements. Very satisfied with the overall report as it has helped me to build strategies for my business”

- Hewlett-Packard

“This is regarding the recent report I bought from Fortune Business insights. Remarkable job and great efforts by your research team. I would also like to thank the back end team for offering a continuous support and stitching together a report that is so comprehensive and exhaustive”

- Global Management Consulting Firm

“Please pass on our sincere thanks to the whole team at Fortune Business Insights. This is a very good piece of work and will be very helpful to us going forward. We know where we will be getting business intelligence from in the future.”

- UK-based Start-up in the Medical Devices Sector

“Thank you for sending the market report and data. It looks quite comprehensive and the data is exactly what I was looking for. I appreciate the timeliness and responsiveness of you and your team.”

- One of the Largest Companies in the Defence Industry
We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies . Privacy.