Process Mining Software Market Size, Share & Industry Analysis, By Deployment (Cloud-based and On-premises), By Enterprise Type (Large Enterprises and Small & Medium Enterprises), By Application (Order Management, Digital Transformation, Customer Satisfaction, Business Process Improvement, Auditing & Compliance, and Others), By End-user (IT & Telecommunication, Healthcare, Retail, BFSI, Manufacturing, Logistics & Transportation, and Others), and Regional Forecast, 2024-2032

The global process mining software market size was valued at USD 1.66 billion in 2023. The market is projected to grow from USD 2.46 billion in 2024 to USD 46.39 billion by 2032, exhibiting a CAGR of 44.3% during the forecast period.

In the scope of the study, we have considered software offered by companies, such as Celions GmbH (Celonis Process Mining), Software AG (ARIS Process Mining Basic), and UiPath (UiPath Platform). Further, Celions GmbH offers planning and simulation, process and task mining, visual and daily management, and real-time data ingestion. Similarly, UiPath provides process mining, task capture, and an automation hub.

Process mining software examines event log data to understand better how a business works and find inefficiencies and bottlenecks in the process. The demand for this software is expanding as firms implement automation, information technology, and digital solutions. Besides, to expand the business, the market players use a variety of organic and inorganic approaches such as partnerships, collaborations, mergers, and acquisitions. For instance,

• In January 2022, Celonis GmbH announced a collaboration with Accenture plc to detect and boost process bottleneck identification. By supporting quick identification, Accenture is adopting digital transformation.

Across industries, the pandemic had a significant impact on customers’ behavior and business operations. It also significantly impacted the manufacturing, logistics, & transportation industries due to a lack of resources owing to the temporarily closed borders. Factors such as low sales, supply chain disruption, distant working environments, and a restricted staff fueled the adoption of digital and automation technology. Industries, such as BFSI, retail, and IT & telecommunication, have immediately shifted to cloud-based process mining solutions to provide services to their customers during the pandemic crisis.

Process Mining Software Market Trends

Fusion of Robotic Process Automation RPA and Processing Mining Software to Boost Market Expansion

Companies across industries are undergoing digital transformations with the assistance of automation. They are looking for technologies that can help them optimize productivity while lowering investment costs. This rapid growth fuels the demand for robotic process automation (RPA) to improve performance and productivity. Businesses are also integrating RPA with this software to maximize the impact of automation. Throughout the RPA application, the software can provide key insights, such as innovative solutions that require improvements, strategy planning, and others. Robotic Process Automation (RPA) bots can assist in documenting and visualizing business processes by capturing screenshots, recording user interactions, and generating process maps automatically. This helps organizations create comprehensive process documentation and visualization that provide insides into process flows, dependencies, and variations, facilitating better understanding and analysis of processes.

The integrated solution can be applied to both human-driven and information technology-based data-driven business processes. It provides analysis and monitoring of RPA for future improvements. Thus, companies are adopting process mining automation to gain real-time insights and analysis of the operation. For instance, 

• In February 2021, Software AG partnered with Automation Anywhere to improve the automation processes. Automation Anywhere RPA process mining and management will be reserved on Software AG's ARIS platform. This will also support businesses with management operations and automation.

Thus, the integration of RPA and the software is expected to fuel market opportunities in the coming years.

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Process Mining Software Market Growth Factors

Implementation of AI to Surge Demand for Process Mining Software

Software companies are investing in artificial intelligence and process mining. This integration provides real-time analysis and more chances for enterprises to improve their operational capabilities. Machine learning and deep learning are AI techniques that offer various benefits, including larger datasets, business intelligence, and richer event logs. According to the 2018 Accenture Process Reimagined report, 88% of businesses that used machine learning in their business processes saw a 200% improvement. AI technologies enable predictive analytics and optimization capabilities in process mining software. By analyzing historical process data and learning from past behavior, AI models can predict further process outcomes, identify potential process improvements, and recommend optimization strategies to enhance efficiency, reduce costs, and improve performance. Furthermore, combining AI with process mining is projected to improve customer service and increase corporate revenues. For instance,

• In April 2021, IBM Corporation announced the acquisition of Italy-based myInvenio to help businesses with artificial intelligence-powered automation. AI process automation supports enterprises to overcome bottleneck challenges and accelerate digital transformation.

Similarly, in May 2021, UiPath released new tools for AI-powered enterprise administration, discovery, and governance to scale end-user automation. Advanced process mining tools coupled with the automation hub are among the new capabilities, allowing end-users to adopt and discover automation that improves operational efficiency and speeds up the goal-achieving process. Thus, implementing artificial intelligence is likely to boost process mining software market growth.

RESTRAINING FACTORS

Privacy and Security Issues to Hamper Market Growth

To support efficient operations, the software uses real-time and historical data from the firm. It has access to the company's business and customers' private and confidential information. This information is vital, and it may attract hackers. Furthermore, the software collects client data, which may compromise users' privacy. It lacks the user's data safety and security. This is expected to hamper the market growth.

Process Mining Software Market Segmentation Analysis

By Deployment Analysis

Growing Demand for Quick Insights to Drive Cloud-based Software Segment

Based on deployment, the market is bifurcated into cloud-based and on-premises.

The cloud-based segment is expected to gain maximum market share with the highest growth rate during the forecast period owing to the increasing adoption of cloud technologies in industries. Also, this technology provides efficient and rapid process insights that improve optimization and capacity to compete. For instance,

• In August 2020, Software AG launched ARIS Process Mining SaaS, a cloud platform for process mining tools. This software will assist firms in identifying and correcting process inefficiencies and bottlenecks, allowing them to operate more efficiently.

Thus, in the future cloud-based process mining software market to grow significantly. Similarly, the growth of on-premises software is lowering as only a few large enterprises with maximum spending capacity invest in this technology.

By Enterprise Type Analysis

Ease of Managing Large Customer Set to Fuel Software Adoption in Large Enterprises

Based on enterprise type, the market is studied for large enterprises and small & medium enterprises.

Large enterprises were the early adopters of the software and are expected to gain maximum revenue share during the forecast period. The software offers effective business optimization and data-driven decision-making for large enterprises with huge clients and large business data.

By Application Analysis

Demand for Efficient Operations to Fuel Software Adoption in Business Process Improvement

Based on application, the market is categorized into order management, digital transformation, customer satisfaction, business process improvement, auditing & compliance, and others.

Business process improvement to gain maximum share during the forecast period. The software helps in identifying the fastest way to complete a task using automation. The support in improving business processes enhances the efficiency in identifying bottlenecks. Process mining software provides a transparent and comprehensive view of business processes, allowing organizations to understand how processes are executed in practice. By uncovering hidden process variations, deviations, and efficiencies, organizations can identify the root causes of problems and implement targeted improvements to streamline operations and eliminate waste.

Digital transformation to gain significant growth rate as industries across the globe are shifting to digital tools. Similarly, auditing and compliance showcase a steady growth rate to ensure processes are as per the new regulations and policies.

Also, as businesses today are more focused on customers, the application of the software is growing in understanding customer satisfaction and its analysis. Thus, customer satisfaction is expected to grow rapidly during the forecast period.

By End-user Analysis

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High Emphasis on Automation to Boost Software Adoption in BFSI

Based on end-user, the market is categorized into BFSI, healthcare, retail, manufacturing, IT & telecommunication, logistics & transportation, and others (energy & utilities and others).

The BFSI industry is expected to gain maximum process mining software market share during the forecast period. The increasing adoption of automation and a vast client base will likely drive the demand for software in the BFSI industry. The software helps banks and financial organizations manage their external and internal processes seamlessly, which improves customer satisfaction. Further, the frequently updating regulations and compliances require the software to keep the services in line. Similarly, the manufacturing industry is expected to rank second in the segment's revenue share due to the increasing automation adoption in the industry. Also, the software provides measures and solutions for better-quality products that are likely to drive market expansion.

The healthcare industry is expected to showcase exponential growth during the forecast period. The growing adoption of smart and wearable medical devices boosts the demand for software to gain related insights. The software supports improving patient care at a reduced cost. Similarly, the retail industry is projected to showcase significant growth during the forecast period owing to its capabilities to improve customer experience. For instance, Walmart reduced its customer waiting time by implementing the software. This is projected to surge the demand for software across the industries.

REGIONAL INSIGHTS

By region, the market is examined across five main regions: North America, South America, Europe, Asia Pacific, and the Middle East & Africa.

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Europe process mining software market size was valued at USD 0.50 billion in the year 2023. The vastly growing digital transformation across industries is surging the demand for software in European countries. Large and small businesses in this region are adopting innovative and efficient analytical techniques to improve business operations. Germany and the U.K. are expected to lead the European market. The other factor driving the market growth in the region is the presence of prominent key players.

• For instance, in September 2020, Celonis GmbH, a Germany-based artificial intelligence company, improved the process mining and process excellence software. It chose Coca-Cola European Partners (CCEP) to alter its end-to-end processes to increase efficiency, save money, and improve customer happiness.

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The market in North America is expected to gain exponential growth during the forecast period owing to the increasing demand for advanced technologies to optimize the business process. The surging implementation of automation fuels the demand for software to handle the vast data. The U.S. is likely to gain maximum revenue share in the region due to well-established industries such as BFSI, retail, and healthcare. These industries focus on improving operational efficiency by integrating advanced technologies such as AI, the Internet of Things, and machine learning. This is expected to fuel the market growth in the region.

Asia Pacific is expected to gain steady growth during the forecast period due to the region increasing business competition. Countries including China, Japan, and South Korea show substantial potential for the process mining automation market in the upcoming years with the growing automation. Further, a significantly increasing demand for cloud-based software is expected to fuel market growth.

The growing adoption of digital solutions and government initiatives to boost automation is expected to boost South America market share. Similarly, the Middle East & Africa and South America are likely to showcase steady growth during the forecast period. The increasing focus of governments on digital transformation is driving various investments in Middle Eastern countries. For instance,

• In June 2021, Celonis GmbH and Coberg collaborated to provide customers in the Middle East and Africa access to the Celonis Execution Management solution. Customers in the region can also benefit from process mining and execution and process consultancy, which aids businesses in their digital transformation.

List of Key Companies in Process Mining Software Market

Prominent Players are Entering into Partnerships and Collaborations to Expand Business

QPR Software Plc, ABBYY Solutions Ltd., Software AG, Cognitive Technology Ltd, UiPath, Lana Labs GmbH, Kofax, Celonis GmbH, and other major businesses are focusing on extending their product offerings. These companies are investing significantly in advanced technology integration to improve software efficiency and capabilities. The players are strategically collaborating, acquiring, and establishing partnerships with the service industry to provide creative solutions for enterprises' digital transformation. Similarly, the players are identifying new requirements for the enterprises' digital transformation journeys and thus offering new solutions as required.

• March 2023 – Mindzie, Inc. launched a new edition of process mining software for desktops to expand customer reach. As per the company, the newly launched low-code software can help enterprises achieve data compliance rules.


• April 2021 – Celonis GmbH collaborated with IBM Corporation and Red Hat to provide more flexibility and technology deployment for the Celonis Execution Management System. It helps customers use automation, intelligence, and process mining for enterprise system processes and operations.

List of Key Companies Profiled:

• UiPath (U.S.)


• Celonis GmbH (Germany)


• IBM Corporation (U.S.)


• Fluxicon BV (Netherlands)


• Fujitsu Ltd. (Japan)


• Hyland Software, Inc. (U.S.)


• Appian Corporation (U.S.)


• QPR Software Plc (Finland)


• Software AG (Germany)


• ABBYY Solutions Ltd. (U.S.)

KEY INDUSTRY DEVELOPMENTS:

• May 2023 - Pegasystems Inc. launched an artificial intelligence-based Pega process mining system to offer a unified solution for seamless business. Its intuitive capabilities support clients and fix issues without hampering business operations.


• April 2023 – UiPath and data cloud company, Snowflake, launched a business automation platform by integrating UiPath data with Snowflake Manufacturing Data Cloud. The platform includes UiPath’s process mining software to help align data left in the system.


• November 2022 – Pegasystems Inc. acquired Brazil-based Everflow for its clients to fix inefficiencies in the organization's operations. Also, integrating the AI-powered solution with the process mining tools to boost Pega solution offerings


• September 2022 – Celonis GmbH announced a platinum partnership with Germany-based hyper-automation professional service provider, Roboyo Group, to boost digital transformation. The Celnois's process mining and execution management supports Roboyo in optimizing performance by offering process 360-degree view.


• May 2022 – Celonis GmbH introduced two process mining platforms, namely, Celonis Business Miner and Celonis Process Sphere, to offer its client a new business perspective. The platform offers multi-dimensional understandings and also investigates other solutions for more opportunities in improving operations. 


• August 2021 – Appian Corporation acquired Lana Labs, a process mining firm, to enable its customers to offer a complete low-code automation suite. A machine learning algorithm in the Lana platform automates and analyses complicated business procedures, making businesses more efficient and intelligent.

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The market report highlights leading regions worldwide to offer a better understanding to the user. Furthermore, the report provides insights into the latest industry growth trends, and competitive landscape and analyzes technologies deployed at a rapid pace at the global level. It further offers some of the drivers and restraints, trends, and company profiles, helping the reader to gain in-depth knowledge about the market.

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